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Leroy Jackson
11-17-2014, 10:32 AM
I'm just wondering how long does it really take to get the Dragon upgrade? I sent my camera in OCT 30 2014
and they still have it. Nothing needed repaired as far as I know and as of early last week the new sensor had been installed.
So i'm just wondering how long it took some of you guys to get your Epic's upgraded?
Thanks

Phil Holland
11-17-2014, 10:45 AM
https://support.red.com/entries/23770323-What-is-the-turnaround-time-for-the-EPIC-RED-DRAGON-Upgrade-Program-

"We anticipate about a 710 business day turnaround time from when we receive your EPIC BRAIN at RED HEADQUARTERS to when we ship it back out to you. Turnaround times might be temporarily extended if we receive an unexpected spike in camera volume."

As the upgrade price increase looms I imagine that Red has been hit in the last month pretty hard with people trying to get in while the price is lower.

Tony Reames
11-17-2014, 10:51 AM
Mine was exactly a 10 day turnaround. I received it back last Friday 11/14

Isaac Marchionna
11-17-2014, 11:34 AM
Mine was 7 days but that was in May when the crush of cameras was probably lighter

Leroy Jackson
11-17-2014, 12:15 PM
Guess I sat on my hands to long lol.
I sure wish I would have moved a little quicker sending it in.
Oh well The wait continues! I sure hope its worth the wait. The epic was already a great camera.

Troy Bakewell
11-17-2014, 07:35 PM
It will.

Congrats Leroy.

Anthony Berenato Jr
11-17-2014, 11:39 PM
A few weeks ago, RED received my Scarlet on a Wednesday, and it was at their RMA facility through Friday and the following week. It was on its way home that following Monday afternoon, after being in LA for a week and a half. So, it took about two weeks to put it back in my hands after RED received it. Always remember that each week is 5 business days of the 7-10 required.

Chris Luker
11-17-2014, 11:47 PM
Mine took a total of 12 business days... Just got it back.

Leroy Jackson
11-18-2014, 01:09 PM
I got it today.... Time to fire it up and see what all the hype is about haha!

Jeffrey Loewe
11-18-2014, 04:28 PM
Mine was 13 or 14 if I remember correctly. Just got it today. Curious to get it out and see what it can do!

Jordan Buck
11-18-2014, 04:43 PM
Literally waiting till the last moment - waiting on invoices praying they come in before December 1st...Cash flow is the biggest freelance enemy