New problem...

[Jannard]

Houston, we have a problem.

There were many reservation holders that hadn't taken delivery of their RED ONE cameras. At NAB we got a huge number that decided (all of a sudden) to take them. Since we are obligated to deliver when a reservation holder "is ready" it has put us in a delivery bind. We had not expected such a rush of older reservation holders.

What it means is that many, who have just sent in their payment, have to wait a bit until we catch up. This is painful. We say a camera is ready, someone sends us the money, then they have to wait. We don't like this anymore than you do. Please be patient as we will catch up quickly. If this is unacceptable to you, we will gladly refund your payment until we can ship.

Brent and Kelly are trying their best to sift through this issue and we expect that this is a momentary blip on the screen because of NAB...

Jim

[Brent@RED]

As always, if you have any questions, concerns, or just want to yell at someone, PM me...email me (brent@red.com)...call me (949.206.7900). I will do my best (as will Kelly) to get you answers, to address the concerns, or to just hear you out.

BC

[Richard Lackey]

I think this issue has been breached on the forum already last week, so those of it affects have probably already gone through the emotions and have now calmed down. There's not much to do about it but wait,we know you guys are doing your best. I actually wish some of my clients were as understanding as yours.

Actually, I guess your clients can also throw up quite a stink. I remember how this forum got the week of NAB, it's like I was on another planet for a week. I now find myself wondering what all that was about anyway.

[Nick Wolf]

JJ.

Whats the problem with this? Its about trust and you are honoring your word to your customers. You offer to send money back while we wait it out.

So whats the problem? I see no problem. You say catch up quickly I am sure everyone here who knows you believes you. So get it done. We are with you and glad you are back!

I am one of the culprits being #1365. I suspected a jam on the horizon. Perhaps I as well as others have taken advantage of the patience you and your team have extended by letting us pick it up at our own discretion?

Either way I do appreciate that you extended that option and hope not to contribute to creating this glut that effects others who need their gear ASP.

I can wait and in fact need too. I hope thats still alright with you and with our fellow members of this community. If not then we have to also be flexible and accept perhaps a ratification in the rules. Whatever works best for everyone.

You tried your best to please everyone. Now its our turn to see the big picture and pitch in where we can. Don`t sweat it.

DogDay

[Jannard]

JJ.

Whats the problem with this? Its about trust and you are honoring your word to your customers. You offer to send money back while we wait it out.

So whats the problem? I see no problem. You say catch up quickly I am sure everyone here who knows you believes you. So get it done. We are with you and glad you are back!

I am one of the culprits being #1365. I suspected a jam on the horizon. Perhaps I as well as others have taken advantage of the patience you and your team have extended by letting us pick it up at our own discretion?

Either way I do appreciate that you extended that option and hope not to contribute to creating this glut that effects others who need their gear ASP.

I can wait and in fact need too. I hope thats still alright with you and with our fellow members of this community. If not then we have to also be flexible and accept perhaps a ratification in the rules. Whatever works best for everyone.

You tried your best to please everyone. Now its our turn to see the big picture and pitch in where we can. Don`t sweat it.

DogDay

Thanks... we appreciate it.

Jim

[Shawn Nelson]

Eh, this goes on the same list as the following "problems"

"I have too much money"
"I'm just too good looking"
"People like me too much"

Logistical growing pains that are indicative of larger success. Cheers!

[Chris Burket]

I'm 1604 so my camera is probably one of those delayed a bit. I'm not worried about it though, its understandable. By the way, I would just like to compliment Robert Hoover (my bomb squad rep) on being EXTREMELY helpful, timely in replying to all my emails, answering every little question, etc.. If that's an indication of the future service, I'll be very happy.

[Brian Broz]

Delays are understood. The Red Team has been great. Sounds like everyone is doing the best they can.
However, another month delay since full payment was received (Apr 3rd) via wire is obviously frustrating. Most are trying to be patient and understanding but another busy production season is upon us.
Hope it gets worked out soon for everyone...

[Larry McKee]

Robert Hoover is my rep also. He has been great. Quicker replies than I expected and very helpful. Jim, when you get a chance, please give Robert a pat on the back for me. Thanks. Oh, and Jim, hope you enjoyed the Cohiba. It was a very small "thank you", but, heck, what do you get the man that has everything?

[Jan Reiff]

jim,

i am close over #2000, so according to the old shedule next monday would have been my day, ...
to be honest, i would prefer that red team takes this deep breath now, a very deep one, and even it takes one week more, it seems better to me to start with delivery at a point, that makes sure: after payment camera ships within one week. fill your batteries now over 100%. running at 60-70% will cause more delays in addition as now experienced.
because waiting for first email, waiting, then payment, then waiting and waiting again. that´s more frustrating as now waiting for the first email maybe for one-two weeks longer, but then i can be sure that camera will ship fast and i can plan very much better. from the first email to arriving should be the shortest time possible. i would appreciate if this present delay would lead to this, even, as said, it takes NOW a little bit longer to regenerate and to catch up programm.
it´s a big new experience for all, and both sides, company and customer are working together at this project i never experienced before. there are always very helpful and fast email answers from kelly, jon and others of the team. i really appreciate this.

[michael zaletel]

Just wanted to add that Brian B. has done an excellent job of communicating the situation to me over the past week. He has been equally responsive and accessible via voicemail as well as email. Makes the waiting a lot easier when customer service is class A.

-shooter

[Jason Ing]

To Jim: I'm #1582, so I guess this affects me. So just to be clear about this "problem"... it's cool with me. You have always been more then forthcoming and fair.

To those Red Users that chose the option to "pass": :bleh: you also forfeited some "rights"... :whistling: so don't expect to IMMEDIATELY jump to front of the line. :bleh: Because, and correct me if I'm wrong, Red has "30 days to work you back into the queue" to also be fair to the current reservation holders.:sarcasm:

The red team has a logistical balancing act to deal with; so my hats off to all of you.

I'll patiently wait for my turn on getting the ultimate digital cinema camera on this planet: Red #1582 (okay, well... one of the many ultimate digital cinema cameras).

[Kreisky]

is there nobody upgrading to Epic or just taking the Scarlet ?
Im a bit over 4,000 ! hope it is still September ?

We understand you Jim ! A deal is a deal !

Bruno

[Friedrich Moser]

Eh, this goes on the same list as the following "problems"

"I have too much money"
"I'm just too good looking"
"People like me too much"



...problems we got to cope with everyday... LOL you brought it to the point, Shawn! I am one of the affected, but it doesn't bother me. Bomb squad Nate is super-nice and I am personally not a fast guy, but a precise one. And, as an Austrian living in Italy, I have studied patience, unto the ultimate philosophic depths of it.

cheers, Fritz

[Seth Larney]

Thanks for the update Jim ! I'm sorry to say that I am one of the ones that messed it up for everybody else. Very sorry !

Just sent my payment through last week. I apologize to those that this has inconvenienced and I want to thank you Jim, and Red for being so understanding with the delay in payment.

Cheers,
Seth.

[Etienne Caron]

Hi,

So, how does it affect the delivery schedule post by Big Jon on 4/22/08 ? Its still a reference ?

or this post is an explanation for that new schedule ?

thanks

[Jonas Nyström]

Houston, we have a problem.

There were many reservation holders that hadn't taken delivery of their RED ONE cameras. At NAB we got a huge number that decided (all of a sudden) to take them. Since we are obligated to deliver when a reservation holder "is ready" it has put us in a delivery bind. We had not expected such a rush of older reservation holders.

What it means is that many, who have just sent in their payment, have to wait a bit until we catch up. This is painful. We say a camera is ready, someone sends us the money, then they have to wait. We don't like this anymore than you do. Please be patient as we will catch up quickly. If this is unacceptable to you, we will gladly refund your payment until we can ship.

Brent and Kelly are trying their best to sift through this issue and we expect that this is a momentary blip on the screen because of NAB...

Jim

OK. Not fun, but I appreciate that you are straight forward on the issue, rather than pushing it bit by bit. Keep up the good work.

[Shawn Bannon]

I'm #1034
I believe one of the problems is there are people like me who paid over a week before nab, and the payment actually cleared a week before nab, and who paid before their deadline and who still have no idea when their camera shall arrive.

[Michael Stanmore]

My camera is late... but I had such a blast at NAB and I'm rejuvinated by that... so I'm happy to continue waiting. I'm in it for the long term anyway as I expect that I will be building my production house exclusively around Red products basically.

I'll just be in touch with someone soon to talk about what extra bits and bobs I still need to add to my order to make sure I've got everything I need to get rolling...

But... Keep at it Jim, and get some sleep too sometime.... :)

[ChristopherKenworthy]

I went into my local Apple Store the other day to buy some gear, and the bloke who served me was one of the people who is suffering this latest delay. The surprise to me was not the delay, but that you can bump into other Red Users in the high street - in Perth, Australia. Anyway, he didn't seem too bothered. I remember the pain of waiting for the camera, but it's all worthwhile. We've wrapped our feature, and it just looks amazing.

Red being popular is not a problem by any stretch of the imagination, but I send out feelings of solidarity for those who feel the delay.

[number6]

I went into my local Apple Store the other day to buy some gear, and the bloke who served me was one of the people who is suffering this latest delay. The surprise to me was not the delay, but that you can bump into other Red Users in the high street - in Perth, Australia. Anyway, he didn't seem too bothered. I remember the pain of waiting for the camera, but it's all worthwhile. We've wrapped our feature, and it just looks amazing.

Red being popular is not a problem by any stretch of the imagination, but I send out feelings of solidarity for those who feel the delay.

REDDERY may someday replace Masonry... If we only had a cool ring and secret handshake.:usd:

[Matthew Verkler]

REDDERY may someday replace Masonry... If we only had a cool ring and secret handshake.:usd:

Well, SOME of us have the super secret serial-numbered titanium R's . . . . a very exclusive club.

[Radoslav Karapetkov]

...A zillion RED-eyed zombies, battling down your HQ with rams and screaming:

"We want RED! We want RED!"

:).

Success can't be easy...

I'm sympathetic with your hardships.

Lol.

[Cüneyt Kaya]

jim my birthday is in july, 23th... make me a present. you guys rock...
no problem to wait....i know now how women feel when they are pregnant...thanks for this experience too :)

[Jim McKinney]

To Jim: I'm #1582, so I guess this affects me. So just to be clear about this "problem"... it's cool with me. You have always been more then forthcoming and fair.

To those Red Users that chose the option to "pass": :bleh: you also forfeited some "rights"... :whistling: so don't expect to IMMEDIATELY jump to front of the line. :bleh: Because, and correct me if I'm wrong, Red has "30 days to work you back into the queue" to also be fair to the current reservation holders.:sarcasm:

The red team has a logistical balancing act to deal with; so my hats off to all of you.

I'll patiently wait for my turn on getting the ultimate digital cinema camera on this planet: Red #1582 (okay, well... one of the many ultimate digital cinema cameras).

I'm with Jason on this one. It seems to me that those whoever sends their money in first, should get their camera first. Those early reservation holders are still in a good position, as they should be getting their cameras soon (but again, not before someone who has truly made the commitment and paid the full amount.) Just my 2 cents.

It's not an issue for me because I just got mine - and it was worth the wait! Props to Brian Byrne for expediting the process attentively - as well as making it fun.

[Frazier Nivens]

I'm with Jason on this one. It seems to me that those whoever sends their money in first, should get their camera first. Those early reservation holders are still in a good position, as they should be getting their cameras soon (but again, not before someone who has truly made the commitment and paid the full amount.) Just my 2 cents.

It's not an issue for me because I just got mine - and it was worth the wait! Props to Brian Byrne for expediting the process attentively - as well as making it fun.

For those of us even further down the line I'm #3002 if reservation holders don't pay when it's time, elect to wait, that's fine and it's great that they have the option to do so, but please be ready if you really want your camera with your money to help move things along and not put the RED Team in a position to have to put those further down the line back further. If you don't have the money ready when RED is ready then please don't complain if it takes awhile for you to get your camera. It's your own fault and not the RED Team.

Waiting patiently, I'll be ready whenever it does come. Thankful for the opportunity to be able to buy one.

[Brent@RED]

I'm with Jason on this one. It seems to me that those whoever sends their money in first, should get their camera first. Those early reservation holders are still in a good position, as they should be getting their cameras soon (but again, not before someone who has truly made the commitment and paid the full amount.) Just my 2 cents.

As posted in a few other places, people get delivered in order of payment within a delivery group. People who elect to wait (ie, over 30 days) on taking delivery, RED's policy is to work them back into the rotation within (30) days from the time you pay. Hence, the reason for the delay is we had a bunch of older reservation holders pay up about a month ago, causing a logjam now.

Don't worry, guys, no line jumping. The delay is equally frustrating to us - and we are working around the clock to reduce the logjam as quickly as possible.

BC

[Jeff Kilgroe]

I'm waiting for mine to ship too...

My # came up a couple weeks before NAB, I figured I'd wait until after the show so I could make a few final decisions. After seeing everything at NAB this year, I knew in the back of my mind this was going to happen.

NAB was a deciding factor for many, those who were on the fence are jumping in if they have the budget. The new lenses coming from RED look awesome. I already have a Cooke 18-100 zoom and love that lens, but I still can't get over the RED 18-85, that thing is tight! NAB was the first chance I've had to put my eye up to a functional RED EVF. It's a no-brainer purchase, it rocks hard. Anyone who doesn't have the EVF figured into their order is screwing up.

I've waited this long, I can wait a bit longer... The anticipation and anxiety may kill me, but I think I can manage. :)

A big thanks to Randy and Kelly who put up with all my emails getting my order straightened out!

[ecamarena]

Jim:

I really think this isn't fair, some of us paid before NAB, even though these guys have an earlier reservation our money entered before them, they should wait a reasonable period of time (may be 30 days) to reinsert their order to the production flow and that way you don't delay others.

Thats just my opinion.

Regards
Eduardo

[Jarred Land]

Jim:

I really think this isn't fair, some of us paid before NAB, even though these guys have an earlier reservation our money entered before them, they should wait a reasonable period of time (may be 30 days) to reinsert their order to the production flow and that way you don't delay others.

Thats just my opinion.

Regards
Eduardo

Understood Eduardo, its something we didn't plan for, but we made the commitment and need to uphold it. I apologize for the situation we put you ( and others) in, and are doing our best to fix.

We will adjust our schedule accordingly to account for the setback.. Big Jon will give an update soon.

[Gunleik Groven]

I'll be ordering two more first thing on Friday, can they come earlier? :)

Thanks guys!

[Mike Prevette]

I can't pretend to be happy right now, but I understand. I would have appreciated a little more communication about the situation. All it would have taken was an email telling me whats up. I've now had to rent for 3 jobs, and pass on one because I haven't been able to provide my red. Not to mention the financial stress of handing over $30k along with paying taxes all within a week of itself. I'm feeling a little burned. Love you guys, but this is the rough spot in the marriage.

[Leo Ticheli]

There's a post over at the Creative Cow Red Forum by Michael Gleissner pretty much accusing Red of fraud over this issue. Personally, I'd exercise JJ's disclaimer and never sell him a camera.

Steve Wargo also chimed in the thread accusing Red of being unethical.

I call again for a owners/professional users only forum. I don't want to sift through fan-boy madness or clueless Red-bashers for the information we want to share.

Sometimes the internet really sucks...

Good shooting and best regards to all... well, to most.

Leo Ticheli
Director/Cinematographer

[Ergin Ozturk]

Hi
What i ve learned in 3 months in red forum is never expect a delivery date even never ask for it:) But i have to know. So what is your estimation for no 4028?

ergin

[BASSAM MSSALATIE]

We will adjust our schedule accordingly to account for the setback.. Big Jon will give an update soon.


Please please Jim don't tell me that will be another delay ..

All i hope that you catch up soon and Big Jon will give an update without

delays

[Jon Sagud]

OK, here's the deal. From day one, we have been placed in the position of forecasting a delivery schedule. We've done this because you, the customer, have requested the information to plan, schedule and anticipate the day you can put this camera to work (even though we have said time and time again don't schedule a project until your camera is in hand).

In the last 30 days, we have learned that our projections can not keep up with the real world unpredictability of events. Reservation holders who have skipped their early delivery are now stepping up to collect their cameras, placing a high demand on production. We've experienced parts supply shortfalls for the RED One, as well. We did everything possible to prevent a disruption in the forecasted schedule, but now have to stop, catch up and take care of our customers that have sent in their payments.

To continue to disappoint our customers is unacceptable. We need to set realistic expectations for future deliveries, as we now understand that the process of bringing the RED One to market and all its fulfillment requirements are beyond what even we realized. I have posted a new delivery schedule on my sticky at: http://www.reduser.net/forum/showthread.php?t=7464. It is conservative on purpose. It is still an estimate, but it is an estimate that we feel reflects the lessons learned over the last 4 months.

As Jim has stated at the beginning of this thread, this is painful. It is not about money, not about a scam, not about anything other than our failure at being able to see into a crystal ball. We are asking for you to wait and to understand. If you have paid and can't wait, say the word and the money is back in your hands. Know that every effort is being made to meet the demand and to assure the ultimate satisfaction in the product.

[Dexter Gregoire]

It's too bad that you guys are falling back on the delivery schedule again. I should have had my camera by now. Three weeks fully paid. I don't want my money back. I just want my camera. I would hope you guys aren't looking into a crystal ball to determine the delivery schedule, quite disappointing, nonetheless I wait for my camera to arrive.

[number6]

Well, SOME of us have the super secret serial-numbered titanium R's . . . . a very exclusive club.

Elitist!

(By the way... do you guys have a secret handshake?)

[BASSAM MSSALATIE]

.

To continue to disappoint our customers is unacceptable. .

This is really too much JON .it is too much 2 months of catching up :blink:

i know it is your Land and your Kingdom here .

But i think

Those people don't have the full rights when they need to delvir thier cameras

as they want .they should wait like us
why you are stopping production for the rest of us who has the willing and

commiting with red daily ..

make it Slower But dont stop it please .

[BASSAM MSSALATIE]

we have a problem.

At NAB we got a huge number that decided (all of a sudden) to take them. Since we are obligated to deliver when a reservation holder "is ready" it has put us in a delivery bind. We had not expected such a rush of older reservation holders.



Within the last batchs you were delviring around 500 / month

you Only reached to 1500 units out there ??

how many actuall camera were in real world delivered in those monthes

befor ?? i know it is not right to ask this question but i am wondering ?

because you are saying that there is too much reservation holders were

binding their deleviers and now they accepted it ?

that means for this 2 months of catching up you have a huge numbers of

reservation holders (more than 500 or more ) requiring thier cameras now

so how is the equasion look like ?? i couldn't understand it :ohmy:

[Jon Sagud]

make it Slower But dont stop it please .

Deliveries will never stop Bassam. We are just behind. We have collected funds from more people than we currently have cameras to fulfill. It is the worst fear realized. As soon as those cameras have been shipped, we can move on to the next batch. It is my fervent wish that we no longer have to push the schedule back again and that is the motivation for taking a realistic approach, as hard as the words are to hear. Nothing will make me happier than to update the schedule with news that we are ahead of schedule. I think that's where we would all like to be.

[Jonas Rejman]

I call again for a owners/professional users only forum. I don't want to sift through fan-boy madness or clueless Red-bashers for the information we want to share.

I would like to second this request. A PRO forum for RED owners only.

I am not an owner myself, so I would only be able to read.
But I would love to continue to read funded information from people like Graeme, Mark, Daniel, Steve, Shawn, Ian and all the others who have the so valuable hands-on experience.

If a non-owner posts something interesting and valuable, it the post could be moved to the Pro-forum, where he/she would get access to this his/her one post only.

This forum used to be incredible informative. Almost every post was worth reading. That was unique and is now lost a bit.

@Big Jon
In part 5. of your "The Delivery Schedule" post, you write, that one can apply projects to the future part of the red.com via email. I did that, but I did not hear a feedback. I understand that this is the future, and that there are more important problems to be solved, but still, I wonder how far this future lies ... :-D

[Tony Lorentzen]

What the .... ! My camera just got pushed back another two months.

I'm seriously considering not getting it now. All the jobs I had planned (conservatively I might add as I was told "beginning of march" when I ordered before IBC 07) will not be possible with this new schedule.

You have absolutely NO idea how depressed I am now.

Hiatus here I come.

[Jonas Nyström]

I call again for a owners/professional users only forum. I don't want to sift through fan-boy madness or clueless Red-bashers for the information we want to share.

Leo Ticheli
Director/Cinematographer

yes thank you!

[BASSAM MSSALATIE]

Deliveries will never stop Bassam. We are just behind. We have collected funds from more people than we currently have cameras to fulfill. It is the worst fear realized. As soon as those cameras have been shipped, we can move on to the next batch. It is my fervent wish that we no longer have to push the schedule back again and that is the motivation for taking a realistic approach, as hard as the words are to hear. Nothing will make me happier than to update the schedule with news that we are ahead of schedule. I think that's where we would all like to be.

i am sorry but how you can explain it the last estimated schedule was suppose to be for cameras for 1750-2000 this month

and upper 2000 mid may

now you are telling that


1501-1750 begin shipping in April, through May
1751-2000 begin shipping in June
2001-2400 begin shipping in July
2401-2900 begin shipping in August
2901-3400 begin shipping in September
3401-3900 begin shipping in October
4001-4400 begin shipping in November (current orders)

1501-1750 late month
1751-2000 another month
2000-2400 2 months late and so on ??

is that not too much ??

i don't have urgent shooting plans but i have commite with too much thing and

Plans it will be disaster for me this late ??:sad:

[number6]

I would like to second this request. A PRO forum for RED owners only.

I am not an owner myself, so I would only be able to read.
But I would love to continue to read funded information from people like Graeme, Mark, Daniel, Steve, Shawn, Ian and all the others who have the so valuable hands-on experience.

If a non-owner posts something interesting and valuable, it the post could be moved to the Pro-forum, where he/she would get access to this his/her one post only.

This forum used to be incredible informative. Almost every post was worth reading. That was unique and is now lost a bit.

@Big Jon
In part 5. of your "The Delivery Schedule" post, you write, that one can apply projects to the future part of the red.com via email. I did that, but I did not hear a feedback. I understand that this is the future, and that there are more important problems to be solved, but still, I wonder how far this future lies ... :-D

Why not just put the one's you like on your buddy list? Then block those posters who don't meet the standards of some, like Leo? There are many tools at one's disposal on REDuser.net, but you gotta look for them.

[mikeburton]

"2001-2400 begin shipping in July"

WOW!!!:sad:

Started at a March delivery and pushed to July! Guys, I want my camera as badly as everyone else and just last week it was end of May for my batch! This is just unfortunate and as much as I want to be on your side and support you, at the end of almost each day now, its getting harder and harder. I appreciate your communication and your hard work but somehow, I can't help but be disappointed and wonder come July what kind of setbacks we will have to encounter.
Gotta wonder why you wouldn't be ahead in deliveries in the previous months if a large portion of early res holders didn't place their money down?

Don't take this email the wrong way, I understand how difficult this must be for a startup and want to still encourage you in a positive light, but I can't help but to be disappointed and upset.

[number6]

Someone who knows how, please put up a poll for "upset", "upset but it is what it is", "no biggie", "no biggie, I have my camera already", or "how do order one?"

[C.H.Haskell]

I am preying to the gods that my camera ships before the feature its linked to decides to go into production. Best of Luck, trying to be patient here...going to pay in full now and stand by.

[Jon Sagud]

is that not too much ??

i don't have urgent shooting plans but i have commite with too much thing and

Plans it will be disaster for me this late ??:sad:

Yes, it is too much. It is not what we had planned. It is not what we want. It is not pleasant for you, for us, for anyone. But it is reality. The only way that a delivery schedule could be set in stone would be for us to build and test and pass 5000 cameras, then begin distribution. It was not our plan to fall behind. It was not our plan to disappoint. It was the reason we have always referred to the schedule as a "best guess" and not a guaranty.

[Gunleik Groven]

Deliveries will never stop Bassam. We are just behind. We have collected funds from more people than we currently have cameras to fulfill. It is the worst fear realized. As soon as those cameras have been shipped, we can move on to the next batch. It is my fervent wish that we no longer have to push the schedule back again and that is the motivation for taking a realistic approach, as hard as the words are to hear. Nothing will make me happier than to update the schedule with news that we are ahead of schedule. I think that's where we would all like to be.

Shipping before orders?:)

[Andrew Hewlett]

I guess placing an order for a Red One or waiting for Scarlet just got to be a lot closer in time frames. Damn and I was hoping to place an order and get a camera before fall ended.

[BASSAM MSSALATIE]

AS JON SAID

We are currently shipping to all customers who have sent in payment and we are not reaching out to the next batch without first satisfying customers of paid cameras. We will take the month of May to fulfill those paid orders.


why you not just split those delayed customer and divide thier orders on

current delivery schedules as example 100 each month so they will not

strongly affect us



Many customers have, in good faith, sent in payment and our supply simply cannot keep up with the current demand.

you can tell those customer they must wait . i know your policy and

commitment with those customers But you have to commit with us too

or they have this option

. If you have paid and can't wait, say the word and the money is back in your hands

as you keep reminding us from time to time

[Steve Phillipps]

If there is anyone who is not happy with the delivery setback, and especially anyone that has planned shoots conservatively and now won't get their cameras in time, what would be the situation regarding refund of deposit? If a bunch of reservation holders did back out and got a refund that would move those that want to stay on a bit higher up the list.
Or is the deposit non-refundable?
Steve

[Jonas Nyström]

why you not just split those delayed customer and divide thier orders on

current delivery schedules as example 100 each month so they will not

strongly affect us


WHY???

OK. We are all dissapointed, that the schedule has been pushed back.

However, I think RED is doing the only right, to fullfill paid orders, as the people who has paid in full are REALLY the ONLY one's who could be dissapointed. Schedule has always been a guess and subject to change, and pushed back due to demand.

I don't see how RED could avoid this, more than to build a poor camera...

[Nils Ruinet]

1751-2000 begin shipping in June


:waaa: June ?!?

:sad::sad::sad:

[Kreisky]

501-1000 begin shipping in February
1001-1500 begin shipping in March
1501-1750 begin shipping in April, through May
1751-2000 begin shipping in June
2001-2400 begin shipping in July
2401-2900 begin shipping in August
2901-3400 begin shipping in September
3401-3900 begin shipping in October
4001-4400 begin shipping in November (current orders)

thnx for the update Jon !

[Jason Ing]

What about putting a web-cam in the production assembly room? Then redusers will have something to pass their time jealously watching Red cameras being built for other users and they can also count down to their camera. :)

Just kidding on that one!

Can you imagine? We would have dozens of new threads with titles like, "Do they really have to have breaks?"... or... "So-and-so was late to work again!" :)

[Aleksandar Colancevski]

Guys (the disappointed one), buy a Sony. The only good thing about it will be that you will get it on time.

[Steve Phillipps]

Agreed Coki. Reason 1 to buy RED: 'cos they're not Sony! Reason 2: 'cos they're not Panasonic!
Steve

[Jon Sagud]

Guys. I know that this sucks out loud. You have all the right to be pissed, irate, disgruntled, sad, depressed, disappointed and maybe even over it. I know that every one of those emotions have played out here today in Lake Forest. The main conference room had all the joy of a morgue this morning.

We are thankful to those of you who can understand that we are human and there are events that take place beyond our control, from vendor issues to parts supply to component gremlins, to a shift in demand. Forecasting a product like a RED One, in its overall complexity, in numbers that exceed, by far, all other competitors combined, is not hard science.

To those of you that are still in shocked silence at your monitors, wondering what the hell is going on here, we understand your frustration. We don't deny you your ire. Know that whatever you feel, we feel it in spades. Today, April 30th, is the last day I hope to apologize about a delivery delay, but the quality of the product will remain our first priority.

[Steve Phillipps]

But if there are folks out there who want to bow out for now rather than waiting another 6 months, can they get a deposit refund?
Steve

[Emmanuel Cambier]

What about putting a web-cam in the production assembly room? Then redusers will have something to pass their time jealously watching Red cameras being built for other users and they can also count down to their camera. :)

Just kidding on that one!

Can you imagine? We would have dozens of new threads with titles like, "Do they really have to have breaks?"... or... "So-and-so was late to work again!" :)

LOL:)

[Jonas Nyström]

Jon and everyone else at RED: We understand. And for myself, if I only know that the cameras are rolling out every day I'm 100% OK. What more can you do?

[BASSAM MSSALATIE]

Thanks Jon Respecting and understanding our feelings .but is there is a

chance this schedule you have posted maybe accelerated .

[Jon Sagud]

But if there are folks out there who want to bow out for now rather than waiting another 6 months, can they get a deposit refund?
Steve

Absolutely. There has never been a question in the history of the company regarding a refund. Whether it is a deposit or a pre-payment in full, request for a refund will always be quickly fulfilled.

[Jon Sagud]

Thanks Jon Respecting and understanding our feelings .but is there is a

chance this schedule you have posted maybe accelerated .

Bassam, that is our plan. We have every intention of exceeding the schedule, we simply don't want to have to push it back again. It is conservative because we want to beat it and not fall behind again.

[Steve Phillipps]

Thanks Jon, best of luck with catch-up! It's very obvious that you all care very much, and are all trying very hard. I'm sure everyone, even the disappointed ones appreciates it.:love:
Steve

[BASSAM MSSALATIE]

Thanks Jon, best of luck with catch-up! It's very obvious that you all care very much, and are all trying very hard. I'm sure everyone, even the disappointed ones appreciates it.:love:
Steve

yes i:shifty: do

[Jeff Kilgroe]

Hey Jon,

Thanks for telling us how it is. I know you guys are working your asses off to fill those orders. But one question...

Is there any way for those of us who've paid, but are caught up in the traffic jam, to know about when our cameras might ship? I realize this may be difficult to sort out, but just thought I would ask.

[Jonas Nyström]

Jon

I think it would be a great frustration remover if you could estimate for us who has paid up, when you will be able to ship. May is a loooong month. It is better to know IMHO, than just wait for that glorius e-mail every day.

[Matthew Rogers]

Hey Jon,

Thanks for telling us how it is. I know you guys are working your asses off to fill those orders. But one question...

Is there any way for those of us who've paid, but are caught up in the traffic jam, to know about when our cameras might ship? I realize this may be difficult to sort out, but just thought I would ask.

This is what I asked Brent also. A realistic idea of when you paid = when it will ship (aka, 1 week, 2 weeks, 3 weeks, june...) Even a number of, there are 79 camera that need to be shipped before yours would be great.
Heck, a list of the cameras in shipping order if you don't want to so much work to tell us who's where in line.

Matthew

[Jason Ing]

Hey Jon... I'll help out and speed up the work flow by at least one more Red by lending my Red to the next guy in line behind me until all of this passes... just lend me the Epic prototype in the meantime.... :)

[Shawn Bannon]

This is what I asked Brent also. A realistic idea of when you paid = when it will ship (aka, 1 week, 2 weeks, 3 weeks, june...) Even a number of, there are 79 camera that need to be shipped before yours would be great.
Heck, a list of the cameras in shipping order if you don't want to so much work to tell us who's where in line.

Matthew

I can tell you this, my reservation is #1034 my payment cleared on april 7th 2008, after talking with RED today it sounds like and if all goes well I'm hoping to get my camera by next week. it sounded like there are roughly 30 people to ship before me.

keep in mind that people in higher serial numbers who paid before me even if it was just 1 day before me and even if they are 500 serial numbers after me and 2 reservation groups after me they get their camera first.

I heard of people just sending in as much money as soon as possible so they would get the camera early then they just wait for RED to reimburse them the difference. I actually went through the steps of waiting for my purchase order and total amount to be properly calculated which took a few weeks since the turn around time with my rep on e-mails was roughly 2-4 days for each one and it took several e-mails to straighten out the items i wanted.

[Oliver Koeppel]

What about putting a web-cam in the production assembly room? Then redusers will have something to pass their time jealously watching Red cameras being built for other users and they can also count down to their camera. :)

That´s a pretty good idea. RED can do it same like http://www.escargot.fr/ When you place an order for their snails, you will get accesss for the webcam to see your food growing. They do not have problems with costumers asking about delivery dates, everyone can see how long it takes to grow :bleh:

[Jason Ing]

Whoa... that might put me at the end of May then. I just sent in my wire earlier this week. :)

Is it okay to ask how many Red's ship per day on average?

[Jon Sagud]

Hey Jon,

Thanks for telling us how it is. I know you guys are working your asses off to fill those orders. But one question...

Is there any way for those of us who've paid, but are caught up in the traffic jam, to know about when our cameras might ship? I realize this may be difficult to sort out, but just thought I would ask.

QA is a cruel mistress. It greatly effects the number of cameras that pass on a daily basis, but is absolutely necessary for a product of this level of sophistication and complexity. Enough so that it makes daily delivery numbers impossible to predict. The best I can do today is to tell you that if you're paid up today, you'll get a camera in May. The longer ago that you were paid up, the sooner that email will come. Sorry for the vague answer. When greater details are available, you'll be the first to know.

[Jonas Nyström]

OK, I see... thanks.

[Aleksandar Colancevski]

Jon, just keep up the good quality check in the production. We better wait a little than return cameras for bad soldered connector. :)

[Victor Noir]

I appreciate that this was an unforeseen situation, and I'm guessing the company is making every effort to resolve our purgatorial position fairly.


For the future, though, it could have been handled better in a few ways which are mostly, i suspect, about communication:

Red usually avoids date-specific pronouncements unless they're rock-solid sure--and that's a GOOD thing and a policy I've appreciated since the beginning.

But when my rep, after disappearing with no communication and no one apparently handling his orders for, I'm guessing, almost a week, finally surfaced and wrote, factually and without caveat or qualification, that the order would ship "next week"... I believed him... (and that was April 10) because they never throw out a date if they can't back it up.

On the brighter side, I then wrote both Brent and Big Jon about the situation and they both responded immediately, thoughtfully and helpfully... but with information COMPLETELY different than what my rep had told me. Smartly, they didn't promise a specific date, but simply clarified the policy and explained how it would, in fact, impact my order, which was paid for April 4. So now I'll wait until I can't anymore....... but meanwhile the clock is still ticking on commitments I've made based on the promises I was given.

In sum: if people are a little bent because of the delay, it may not necessarily just be because they want it when they want it... if an order is mishandled or a promised ship date is blown without so much as a returned phone call or email for a week, there may be pretty good cause and 'suck-it-up-or-get-out' posts from people who haven't been given broken promises don't make an already bad situation any easier.

Better, clearer communication from reps would go a long way toward customers' acceptance of unforeseen delays.

[Matthew Rogers]

QA is a cruel mistress. It greatly effects the number of cameras that pass on a daily basis, but is absolutely necessary for a product of this level of sophistication and complexity. Enough so that it makes daily delivery numbers impossible to predict. The best I can do today is to tell you that if you're paid up today, you'll get a camera in May. The longer ago that you were paid up, the sooner that email will come. Sorry for the vague answer. When greater details are available, you'll be the first to know.

Could you tell us how many you have to ship exactly? (AKA, how many have been fully paid and you are waiting for...) Also, is some of the issue not having enough camera bodies made right now? I keep thinking that the slowness is in the QA and shipping, but now I'm thinking that actual manufacturing might be slow also...

Matthew

[David M]

Houston, we have a problem.

Please be patient as we will catch up quickly. If this is unacceptable to you, we will gladly refund your payment until we can ship.

Brent and Kelly are trying their best to sift through this issue and we expect that this is a momentary blip on the screen because of NAB...

Jim
Slow down. You don't want any embarrassments caused by trying to beat deadlines. You'll get there.

While R&D might need to be "24/7"; actual production needs to be kept more at "8/5", however painful it might be. "More haste, less speed," and all that.

Anybody who has committed themselves to something based on a expectation of a firm delivery date only has themselves to blame.

[Jason Ing]

Well, like I said before... I'm okay with whenever I get it. But my situation became a little different then I intended when I had to order the body first and separately from the accessories for financial purposes.

I was planning on doing the "buy now" for my accessories once I became a "Red Owner", which is the moment Red actually ships. But since it's a month away, probably, I don't want to wait even more and get further back in the accessory line, if there is one. I'm sort of in limbo now. If I order the accessories, it's not as a red owner but it's also not as a Red #2-4xxx either. I'm would like to order the regular Red accessories, but I definitely want to get in line for the Pro LCD. What should I do?

[Michael Grugal]

Jim, I just sent an email to Brent about this.

Basically I am one of those people who reserved a RED after NAB (I know I wish I would have done it sooner) but I am number #4033 should I just pay for it in full right now, even though it won't ship till September? I am just trying to help out the company in anyway I can and if that means paying for my camera months in advance then I am happy to do it.

[Erasmus]

Robert Hoover is my rep also. He has been great. Quicker replies than I expected and very helpful. Jim, when you get a chance, please give Robert a pat on the back for me. Thanks. Oh, and Jim, hope you enjoyed the Cohiba. It was a very small "thank you", but, heck, what do you get the man that has everything?

I second that.

Robert's been fantastic and everyone at RED is doing their very best under such circumstances. You really couldn't ask for a more professional group of people to deal with.

Thanks guys.

It's no problem. . . waiting a little while longer is more than worth it.

[Brent@RED]

Jim, I just sent an email to Brent about this.

Basically I am one of those people who reserved a RED after NAB (I know I wish I would have done it sooner) but I am number #4033 should I just pay for it in full right now, even though it won't ship till September? I am just trying to help out the company in anyway I can and if that means paying for my camera months in advance then I am happy to do it.

Thanks for the offer, Michael. I replied to your email. The only hope we request is patience and understanding. And we totally understand why some of you can't grant that request at this time.

BC

[Greg M]

Jim, I just sent an email to Brent about this.

Basically I am one of those people who reserved a RED after NAB (I know I wish I would have done it sooner) but I am number #4033 should I just pay for it in full right now, even though it won't ship till September? I am just trying to help out the company in anyway I can and if that means paying for my camera months in advance then I am happy to do it.

Michael,
You can send me the funds and we will send you a live webcam feed of our Red #83 to watch until yours arrives. I'll email wire instructions. As soon as you get the "Your Red is ready to ship" email we will promptly send the funds to Red on your behalf.

[Stacey Spears]

Its a bummer, that's for sure, but on the plus side:

1. Pro LCD might be shipping by August, so I can forgo the other LCD.
2. EVFs might be caught up by then, so I can forgo the LCD.
3. Might have a PC QT codec, so I can edit with a PC.
4. Kino Flo Kelvin Tile's might be out by then, so I can hold off on lighting kit for now.

[Greg Greene]

Hi Jon,

Will this new issue with the sensors effect that May delivery for the paid customers ??

Thanks


Greg

[Colin C]

Well these things happen, I appreciate the communication and am glad that you're up front that you're NOT compromising on the QA.

So... When you open the delivery box, does the RED ONE have its own version of that new car smell? Just trying to live vicariously :)

-Coz

[Jarred Land]

Hi Jon,

Will this new issue with the sensors effect that May delivery for the paid customers ??

Thanks


Greg

Paid customers waiting for shipment are our number one priority right now..
We are hoping that the top glass is just a short term issue, and are planning on resolving it in tandem with the increase in demand.

Time will tell but we don't anticipate it adding much of an increase to the new schedule.

Oh, and just to be clear in case someone reads it wrong.. its not an issue with the actual sensors.

[chuck colburn]

Well these things happen, I appreciate the communication and am glad that you're up front that you're NOT compromising on the QA.

So... When you open the delivery box, does the RED ONE have its own version of that new car smell? Just trying to live vicariously :)

-Coz

It's not a "new car smell". I hear they have contracted with the Great Yellow Father to make the camera have a just opened can of film stock smell. This is to ease the path for some older folks in the industry.

[Bing Bailey]

Jim, I just sent an email to Brent about this.

Basically I am one of those people who reserved a RED after NAB (I know I wish I would have done it sooner) but I am number #4033 should I just pay for it in full right now, even though it won't ship till September? I am just trying to help out the company in anyway I can and if that means paying for my camera months in advance then I am happy to do it.

Michael I think 4XXX was a november ship date not september. unless they somehow beat the numbers. Im in the 4xxx range too

[Colin C]

It's not a "new car smell". I hear they have contracted with the Great Yellow Father to make the camera have a just opened can of film stock smell. This is to ease the path for some older folks in the industry.

I wonder if you can get that as one of those plug in air fresheners.

[Jon Sagud]

I wonder if you can get that as one of those plug in air fresheners.

We're working on it :biggrin:

[10s]

Houston, we have a problem.



Nobody said this was gonna be a picnic. Bad things are often easy cheap victories while Good things tend to be very difficult accomplishments. It took Edison how many attempts to find the right light bulb element? 1500 or so?....the point is, getting a design correct is really difficult--- especially when it's new technology. Getting the production army to march in step is another difficult task aswell.

[chuck colburn]

We're working on it :biggrin:

I'd buy one. lol

One day at band camp I opened up a brand new 2,500' roll of 65mm camera negative in a brightly lit room at Cinema Products. The look on the Kodak reps face was priceless. lol I can still remember that smell.

[Gopher77]

Nobody said this was gonna be a picnic. Bad things are often easy cheap victories while Good things tend to be very difficult accomplishments. It took Edison how many attempts to find the right light bulb element? 1500 or so?....the point is, getting a design correct is really difficult--- especially when it's new technology. Getting the production army to march in step is another difficult task aswell.


Well said! I don't really see it as a problem anyway. Everything has been clearly stated from day one, especially things will change. I can understand the frustration of those who feel their number is being delayed, but think of those who have had their money down for a lot longer and been through many delays waiting for the camera to get to a level of completion that they feel they could work with. You see many of the early reservation holders aren't corporations, but enthusiast stretching to reach a new level of production, so be patient, I have a feeling by the end of the summer we all will be seeing red, at least through the EVF of a red.

[Bing Bailey]

oh the bright side you'll have a build thats further along and probably has more features by the time you get it. I just hope the build 16 issues get worked out soon

[Jim McKinney]

Somehow I'm reminded of that scene in Requiem for a Dream, where all of the heroin junkies are mobbing the 18-wheeler, demanding "product."

(Trust me, I'm no better than anyone else.)

[ChristopherKenworthy]

I feel the pain, I really do. Everybody want's their camera now. But for those feeling it the worst, consider renting. We were expecting our own camera for our feature shoot, but instead we ended up renting two Red Ones. We shot our film on Red, and that's all that matters. Renting isn't too expensive, so if you're desperate to shoot Red on a particular date, it is an option.

When people said this to me, I got angry. But please don't get angry. You'll get your camera, you'll shoot Red and you'll be happy.

[Jerry Hofmann]

I must say that the honest communication from the RED team as witnessed in this and many other threads here represents a revolution in and of itself. When is the last time you saw this sort of public response from the major camera manufacturers? Way to go guys... Hang in there. The vast majority of us are with you I believe.

Believing in your revolt, supporting it in all ways I know how, and feeling your pain,

Jerry

[Steve Phillipps]

Agreed Jerry. Should be on the data sheet of the camera, as one of its major features!
Steve

[Uli Plank]

Sorry, folks, I really feel for you.

This may sound cheap, since I've had my camera for 10 days now, but please remember: I ordered more than a year ago. Even bought a set of second-hand Zeiss primes for a very good price at the time (one of my best investments ever).

Only after shooting a lot of tests with it I can finally say: It ways worth every single day of patience!

Best regards,

Uli

[BASSAM MSSALATIE]

we know that .but this will not make us cool :tongue:

[Cüneyt Kaya]

Sorry, folks, I really feel for you.

This may sound cheap, since I've had my camera for 10 days now, but please remember: I ordered more than a year ago. Even bought a set of second-hand Zeiss primes for a very good price at the time (one of my best investments ever).

Only after shooting a lot of tests with it I can finally say: It ways worth every single day of patience!

Best regards,

Uli


ULI, herzlichen Glückwunsch.....und jetzt mal bisschen Footage bitte :)
Die 10 Tage sind bestimmt wie im Flug vergangen...

edit: in eglish: Hell, enjoy your baby and give us some footy

[Martin Weiss]

Disappointing as it is to wait for something I'd rather have yesterday, I have to commend the Red Team for putting quality first. They did know that yet another delay would give new water to the "negative forces", but still they stuck to their original promise.

Thank you for that.

[Jason Ing]

The manner in which Jim and the Red Team conducts business and handles themselves makes me feel only one thing: RESPECT.

[Tail Ends]

OK, we all got the concept for Red camera fulfilment. So how are you going to handle all the old lens orders in relation to date of purchase, date of camera purchase, or what? My 18-85's were originally assigned mid 200 numbers. Through no fault of mine, they fell down to the mid-400's. That order was 18+ months ago. My order for the primes went in about the time they were announced. It sounds to me that if Red is consistent in its policies, the lenses will be delivered in order of the date the camera was paid for/shipped. If this is/will be the case, then why put a deposit on the lenses now? Red is not issuing placement numbers for prime set orders. Why not just wait until Red announces availability and place your order then? It’s clear that there is no reward for early payment unless I’m missing something.

OTHER: to all of you who are bitching about delays in getting your camera, it took two months for Red to straighten out my order(s). I kept falling further and further behind since my cameras were in the mid 1,200's and only a week or so ago were the billing issues resolved. Once management got involved, my order was handled in a professional manner and the errors of prior order computations were resolved. At no time did I ever think that Red was trying to scam me (us) or that it was anything other than backroom procedures not being in place, poor staff training, etc. Except for some warranty issues, Red is doing its best to be exceedingly generous, fair and egalitarian in dealing with customers. Please, no more petty complaints.

Tail Ends

[puntociego]

question: will the old primes (RED ONE'S PL) be compatible with the SCARLET & EPIC lenses

pablo basulto

[paolomerlini]

Hi Jim, thanks to explain to us what's happening, and I understand very well the priority of the early buyers.
I would like, when it will be possible, to have an update of the shipping schedule of the numbers which are supposed to be delivered in 2008.
I've already got my RED ONE # 905, and waiting for 3 more numbered around #4000.....
I will start to reschedule my projects for the end of 2008, I really do appreciate the way you handle things at RED, and the wonderful work you are doing.

My regards

[Stephen Williams]

question: will the old primes (RED ONE'S PL) be compatible with the SCARLET & EPIC lenses

pablo basulto

Hi,

Epic yes, Scarlet no.

Stephen

[Brent@RED]

I would like, when it will be possible, to have an update of the shipping schedule of the numbers which are supposed to be delivered in 2008.


Any and all updates will be in Big Jon's sticky on delivery schedules...

BC

[BASSAM MSSALATIE]

Brent will it be a new updates soon ? :excl:

[Brent@RED]

I cannot predict that. What I can say, as soon as we know something, Big Jon posts it so there is no latency between us having an update and you reading it.

BC

[Emmanuel Decarpentrie]

will the old primes (RED ONE'S PL) be compatible with the SCARLET & EPIC lenses

Huh?!? Strange question... Didn't you notice the fact Scarlet doesn't have interchangeable lenses? SCARLET = FIXED (zoom) LENS...

Regarding the EPIC, it's gonna have a PL mount, like the Red One; so, yes, of course, the future "old primes" will be compatible with EPIC, as well as any other PL mount camera... :)

Cheers,

Arkham

[Jarred Land]

Good news everyone... We are almost caught up :)

[BASSAM MSSALATIE]

Good news everyone... We are almost caught up :)

i want to kiss you 1000000 times:biggrin:

[BASSAM MSSALATIE]

hope you the best in catching up and beating that deadly schedule please:help:

Edit :: please any hint update so i can sleep

[Simon Valderrama]

Good news everyone... We are almost caught up :)

HOORAYYY!!!
i was getting worried but felt shy to post some nervous-worried babble ... hehehe! :)
GO! Red Team GO!

[Tico Llaurador]

Good news everyone... We are almost caught up :)

Knock on wood, Jarred! Knock on wood!!!

:wink:

[Tony Lorentzen]

... waiting anxiously for Big Jon to update the delivery schedule post.

[Andrae Palmer]

Good news everyone... We are almost caught up :)

And I was so getting used to the slow delivery schedule. It will be hard to readjust now. :whistling:

[Jarred Land]

Knock on wood, Jarred! Knock on wood!!!

:wink:

We just installed wood tables at every tech station.. and a new procedure is in place for everyone to knock 3 times a day. :)

[Tico Llaurador]

So, if you guys are a knocking over there and I'm a knocking over here (not IKEA particle board, either), then maybe I'll have FEDEX at my door come tomorrow?

Oh, but wait a minute... I never got the second email with the final tally and request for payment, so...

Guess I'll keep on knockin' then. And you puttin' cameras together... like happy (cinematographic) cobblers.

It'll be one year tomorrow. I can wait a bit more... (*GULP!*)

[Bing Bailey]

Hell yeah !!!!!

[Robert Mott]

We just installed wood tables at every tech station.. and a new procedure is in place for everyone to knock 3 times a day. :)

I appreciate all the effort that you guys are putting. I can't wait to get mine. It has been Christmas eve for a month.

[Jan Reiff]

good to hear that red´s catching up process works so fine, so it was and it is worth to be patient and to not put new pressure on them with daily posting.

this is how it goes. often it is patience that makes things faster.

every camera going out should be fine and bug-free, that´s the most important thing for me, even it takes some days longer.

[BASSAM MSSALATIE]

I Hear extreme loud knocking today .what was the news :)

[Jarred Land]

everything is going like clock work :)

knock knock knock..

[Jan Reiff]

knock knock knockin´on jarreds door...

[Adam Clark]

i won't have my red until november and i still am knocking for 16.

[Bing Bailey]

Mama take this light meter from me, I can't use it anymore, its getting too dark too dark to see, feels like I'm knockin on build 16's door..........

[Martin Weiss]

i won't have my red until november

C'mon, be a bit more optimistic ;)

[Jan Reiff]

Mama, put my varicam in the ground
I don´t wanna shoot 720p anymore ...

[Tony Lorentzen]

everything is going like clock work :)

knock knock knock..

I'm knocking like crazy here... if we keep knocking then maybe we can turn back time, which would mean my RED would come sooner... or.. :usd:

[jimhare]

I'm knocking like crazy here... if we keep knocking then maybe we can turn back time, which would mean my RED would come sooner... or.. :usd:

Hey Tony,

At least you're in the next batch after the catch up! I missed out by 34! :ranting2: :tongue:

I saw Mike Seymour's camera last week and it reminded me that it is WELL worth the wait. :biggrin:

Come-on August!

[Tony Lorentzen]

Hey Tony,
At least you're in the next batch after the catch up! I missed out by 34! :ranting2: :tongue:

Yeah - except I'm on vacation in all of August so I won't be able to take delivery of my camera before the beginning of september. This delivery set-back couldn't have come on a more inconvenient time of year :sad:

I had hoped that I'd be able to learn the camera during june and july and then rent it out while I was gone - and then start up projects in september. But now that the whole thing has been pushed back so far I will be lucky if I can start up projects in november. *sigh*

[C.B. Lorch]

Just curious what shipping is looking like now. I'm in the high 3000's, which around NAB was targeted as July/August. What's that looking like now?
I've got no problem waiting, just curious how things are looking.

[Brent@RED]

Jon's sticky is still applicable at http://www.reduser.net/forum/showthread.php?t=7464

BC

[C.B. Lorch]

Just what I needed. Thanks.

[Meryem Ersoz]

Jon's sticky is still applicable at http://www.reduser.net/forum/showthread.php?t=7464

BC

Brent, is there any chance that Jon can update information about the 50-150mm lens on his sticky? It's noticeably absent, and I'm having lens angst. Thanks--

[ATF]

Hello,

Also an update on the bottom plate and dovetails would be great.

ATF

[Brent@RED]

50-150 is shipping in order of reservation number, but it is still in pretty limited quantities. We are ramping up production there.

We made a running change to the rubber locking mechanism insert on the DOVETAIL around NAB. We are getting in that new insert now so we should start fulfilling those BOTTOM PLATE + DOVETAIL backorders really soon now. We are shooting for beginning that this week.

BC

[ATF]

Hello,

Thanks, Brent! Seems a lot of us are waiting for those parts so we can get properly mounted to tripods and such.

Looking forward to seeing them soon.

Best!

ATF