Birger Lens Mounts - Shipping / Confirmations [Archive]

Erik Widding

05-24-2008, 05:56 PM

Everybody should receive a sales order confirmation by email over the next few hours. The system is sending them as we speak. Everbody, including those that have already received a confirmation, will receive an email. The MRP system wouldn't let me send a very long email attached to the sales orders, so that email has a link to this post.

Dear Customer :

Thank you for your Cinema Lens Mount reservation/order. As we get ready to start shipping the Canon lens mount in volume, we are resending all order confirmations (N.B. your credit card, if charged, was only charged once). Confirmation dates and numbers are based on the time and date of receipt of the order form; and may have been amended since we initially sent confirmation. This document supersedes all previous communication.

If your order was cancelled, that, and the refund of your deposit, is reflected in the attached document.

Please respond to this email and:
1. Confirm that you would like to take delivery when available, or request cancellation and a refund of your deposit.
2. Confirm all information (i.e. mount type) in the sales order.
3. Give us payment information (i.e. credit card, address, etc) if it has changed, or was incomplete.
4. Authorize us to now charge your deposit (if not yet done); and to charge you for the balance (including shipping) when we ship.
5. If you have a Nikon reservation, either: (1) tell us if you would like to take delivery of a Canon mount, and a free Nikon to Canon mechanical adapter now, or (2) would like to wait for your Nikon adapter to be available. If you take option (1), you may trade your Canon mount in for a Nikon, for the cost of shipping, when available.
6. If you would like us to ship your mount as soon as available, authorize us to partial ship. (N.B. you will be subject to a second shipping charge when your knobs and accessory cables are available).

If this information is not received by 1 June 2008, your reservation will be cancelled. Lastly, please include the sales order number, Company name and name on the credit card in all communications. We will contact you when your order is ready to ship.

Jason Ing

05-24-2008, 05:57 PM

Thanks Erik.

Greg M

05-24-2008, 07:04 PM

Confirmation email received, thanks!

Erik Widding

05-24-2008, 07:11 PM

All emails have now left the building...

Jason Ing

05-24-2008, 07:17 PM

Okay... now I'm getting both excited and neutoric here... but do I have everything I need?! After personally experiencing the high quality mount at NAB, I want it all!

RC-EF1 SMART LENS MOUNT for RED ONE CAMERA - CANON EF 1
RC-CC1 CAMERA CABLE for RED ONE CAMERA 1
RC-RK1 RAIL MOUNT KNOB 1
RC-CA1 ACCESSORY CABLE - SHORT 1
RC-RC1 BLUETOOTH REMOTE CONTROL 1
Canon EF Cinema Starter Pack

Robert Frank

05-24-2008, 07:18 PM

Just to be clear, we are to send an email response to: info@birger.com?

BTW, thanks Erik.

Vincent S

05-24-2008, 07:26 PM

Great Erik, thanks for confirming, now when exactly will orders begin to ship?

ATF

05-24-2008, 07:29 PM

No confirmation. Sent a PDF email order in on April 26th to info@birger.com.

Thanks,

ATF

Mark B.

05-24-2008, 07:40 PM

What kind of time frame are we looking at for the knobs and accessory cables? A decision to pay for separate shipping might depend on how much time it'll take to get those other items ready.

Also, what kind of shipping cost (ballpark figure) are we looking at in order to send this stuff across to the West coast? That'll also effect the decision on whether to have things shipping separate.

Mark Phelan

05-24-2008, 08:42 PM

Erik,

Thanks, email confirmation received and answered for the Nikon mount. Thanks for your hard work on this!

Mark

Thom Steinhoff

05-24-2008, 09:21 PM

Yes!!!!!!

Ryota Kurata

05-25-2008, 01:06 AM

I faxed my reservation November 25.
and charged.
Today, I have not got your E-mail.

Why?

Gediminas Vansevicius

05-25-2008, 01:31 AM

Same here - faxed at the end of April, no email. What should those not receiving an email do? I already sent an email to Birger asking if I should resend my order. Hope now they do reply to emails promptly..

David Wilson

05-25-2008, 01:33 AM

Erik,

I faxed an order the evening of Black Friday (November 23), and then emailed the same order a few days later as well. My card was charged for the deposit, however, I have not yet received email as of 6 hours after you reported all emails sent.

Could you please check. The order should read:

David Wilson
The Museum of Jurassic Technology

Many thanks.

Sanjin Jukic

05-25-2008, 02:55 AM

I just sent all my confirmation and now waiting for the mount... :weight_lift: .

Alexander Christ

05-25-2008, 03:15 AM

Hey Eric, I got Mail! :-) Thanks.

David Litchfield

05-25-2008, 03:52 AM

Erik,

I was in the November batch. You confirmed my order had been received over the phone when i called to change CC details, but i've not got an email.

David Litchfield

A. Bastaki

05-25-2008, 05:11 AM

received email and replied.
________
ULTIMATE FIGHTER (http://ultimatefighters.org/)

Gregory Leno

05-25-2008, 07:08 AM

Eric,

I have not received an email.
Order was faxed on 04/10/2008
I've checked my spam filter but it's not there either.

I've sent you a pm.

Greg

Elizabeth Lowrey

05-25-2008, 09:49 AM

Just posting this as a backup. Did not receive confirmation email so re-sent a copy of the original order form (11/25/07) today via email to info@birger.com.

Erik Widding

05-25-2008, 11:38 AM

Most people have been really good about following directions. Thanks. We will get through the this round of emails within the next two days, just not today...

For those that have either:
(1) PMed without including your name, company name and email address; expecting me to be able to correlate a cryptic screenname and a real person...
-or-
(2) emailed without including your name, and/or company name...
-or-
(3) think you might be one of the people that did not do a good job following directions...

please resend your emails and/or PMs. I am really good with riddles, I am not clairvoyant... :help:

Some of the missing orders, aren't missing, just the email addresses were mistyped, or the spam filters didn't let them through when they were sent from the MRP server (third party impersonating birger.com) instead of our email server. A few were actually lost.

David Wilson

05-25-2008, 12:07 PM

Thank you Erik,

I appreciate the magnitude of your task and am sure the small wrinkles will work themselves out soon.

Thanks again for what you have done.

David Wilson

05-25-2008, 03:10 PM

Erik,

The email problem was resolved. I received and responded to your email.

Thanks again, I'm very hopeful about working with your mount.

You folks deserve a holiday.

A. Bastaki

05-25-2008, 03:18 PM

same here
________
Top penny stocks (http://pennystockpicks.net/)

Erik Widding

05-25-2008, 03:50 PM

All emails for missing confirmations have been responded to. All but three were mistyped email addresses. So as of this date nobody should be concerned that we don't know how many orders we have.

All cancellations have also been processed, refunded, and confirmed via email.

If you still have not received a confirmation, please PM and email me.

ATF

05-25-2008, 03:51 PM

Hello,

Received and replied!

Thanks!

ATF

Ryota Kurata

05-25-2008, 04:03 PM

Hi Erik,

I've got your E-mail!
Thank you for your quick reply!
I will answer soon.

Gregory Leno

05-25-2008, 07:35 PM

Erik,

I received my confirmation email and sent you a pm.

Thanks for being on top of this.

Greg

Brian D. Goff

05-26-2008, 01:49 PM

The mount will ship first without knobs and acc. cables - can I control focus on a lens without these two things?

Martin Weiss

05-26-2008, 03:50 PM

The mount will ship first without knobs and acc. cables - can I control focus on a lens without these two things?
That depends on the lens. If it is a fully manual one, then: yes.

Gary Stone

05-26-2008, 07:36 PM

The mount will ship first without knobs and acc. cables - can I control focus on a lens without these two things?

you can control iris as well with buttons on the side of the mount...

Joe Vinson

05-27-2008, 10:22 AM

The mount will ship first without knobs and acc. cables - can I control focus on a lens without these two things?

As far as I know, the mount itself only lets you adjust the aperture. For electronic focus, you gotta wait for the knob. Looks like we'll be focusing the old fashioned way for a while... :pinch:

A. Bastaki

05-27-2008, 11:38 AM

i really hope this thing comes out soon.
________
Suzuki gsx series specifications (http://www.suzuki-tech.com/wiki/Suzuki_GSX_series)

KETCH ROSSi

05-27-2008, 12:26 PM

Hi Erik, just to make sure,

I already responded to the e-mail.

I do like to take delivery of my already paid unit, but I like to hold off the shipping till all is shipped at once.

Thanks you for all the work, and look forward to your mount.

ciao

Adam Levins

05-27-2008, 12:44 PM

KETCH ROSSi

05-27-2008, 05:05 PM

Are you going to wait for the wireless FF as well?

YES.

ciao

Jason Ing

05-27-2008, 05:15 PM

you have other lenses you can use, right ketch? or is there another reason for holding out?

Martin Weiss

05-27-2008, 05:17 PM

Isn¨t Ketch selling his body (the red one, I mean)?

KETCH ROSSi

05-28-2008, 02:44 AM

you have other lenses you can use, right ketch? or is there another reason for holding out?

Yes Jason, but because of the intended use, I must have what was the main reason for me purchasing the Birger, unit, the wireless control system of the Canon lenses, which are extremely light and small, compared to Cine lenses, even to the great little RED 18-50.

The project were the Birger will be first use calls for such a set up.

Yes Martin, you are partially correct, but I own three RED ONE cameras, of which two are on a long term lease with Paradise , now shooting a 3D Motion picture in Pittsburgh, called "My Bloody Valentine" and after that they will be flying to Spain for an other 3D motion picture. And one just leased to Alamo Films in Santa Barbara. But I have other ONE's as well.

ciao

Martin Weiss

05-28-2008, 03:38 AM

Lucky you ;)

David Nardini

05-28-2008, 08:58 AM

So, anybody in the 107_ batch received their mount ?
Any dates lined up for 107_ batch shipment to start ?
What's happening now ? anything ?

FOR THOSE WHO RESPONDED TO THEIR EMAILS AND SAID ... SHIP ASAP PLEASE

A. Bastaki

05-28-2008, 10:53 AM

1. Confirm that you would like to take delivery when available, or request cancellation and a refund of your deposit.
I would like to get my mount asap. Thank you.

thats what i said... still nothin. but hopefully soon.
________
S-CLASS HYBRID (http://www.mercedes-wiki.com/wiki/Mercedes-Benz_S-Class_Hybrid)

Erik Widding

05-28-2008, 11:39 AM

We are already more than half finished dealing with the communications that we have received since saturday. But, we still have a backlog of about 100 emails and 25 voicemails left to process. We should clear it today.

If you had a question we are getting back to you as we process the emails. If everything in the response allowed your deposit to be processed and your order cleared for the shipping queue, then you won't hear anything for another couple days.

We expect to ship a batch of 20 to 30 units on friday/monday. We will notify by email when each is packaged for shipment in this first batch, with a tracking number.

After this first batch, we will then understand our delivery schedule well enough to post with a target ship date, based on confirmation number. We have enough parts in house, or due in the next few days, to ship all Canon mounts on order.

After this first batch we will have an update on knobs and mac software. A clear majority of reservation holders opted to have the mount asap, with the knobs to follow.

Joe Vinson

05-28-2008, 11:43 AM

So, anybody in the 107_ batch received their mount ?
Any dates lined up for 107_ batch shipment to start ?
What's happening now ? anything ?

The first few emails should be going out to a handful of beta testers in a week or two that will give details about when the second email should arrive. The second email is behind schedule because of a few missing sentences that were supposed to arrive yesterday. Based on the feedback they get from the first email, the second email should be ready in a week or two (without punctuation or correct grammar -- that will all come later). Don't worry, it'll be worth the wait!!

EDIT: Aw man, Erik replied while I was writing my little gag. Egg in my face!

Jason Ing

05-28-2008, 01:01 PM

Damn. This makes it sound like I might get my mount in early June. Awesome. Cool. My Red won't be an expensive paperweight anymore. :)

We are already more than half finished dealing with the communications that we have received since saturday. But, we still have a backlog of about 100 emails and 25 voicemails left to process. We should clear it today.

If you had a question we are getting back to you as we process the emails. If everything in the response allowed your deposit to be processed and your order cleared for the shipping queue, then you won't hear anything for another couple days.

We expect to ship a batch of 20 to 30 units on friday/monday. We will notify by email when each is packaged for shipment in this first batch, with a tracking number.

After this first batch, we will then understand our delivery schedule well enough to post with a target ship date, based on confirmation number. We have enough parts in house, or due in the next few days, to ship all Canon mounts on order.

After this first batch we will have an update on knobs and mac software. A clear majority of reservation holders opted to have the mount asap, with the knobs to follow.

Paris Remillard

05-28-2008, 02:52 PM

How do we decipher what number we are in line again? I'm 107-282222, which I know means Nov 28th, 2007, but I can't be number 2,222. Anyone know what the last 4 numbers mean?

Billy McCannon

05-28-2008, 03:03 PM

The number is the time your order was received : 8:22 pm on the the 28th Nov.

The number doesn't tell you were you are in line but I gather you are very early.

Paris Remillard

05-28-2008, 03:19 PM

The number is the time your order was received : 8:22 pm on the the 28th Nov.

The number doesn't tell you were you are in line but I gather you are very early.

Gotcha. Thanks.

Jason Wingrove

05-29-2008, 02:58 AM

Erik Can you PM me with your email address re an interview please?
thanks
jason

MikeHedge

05-29-2008, 04:14 PM

ok email sent!

Jason Ing

05-29-2008, 06:02 PM

California Partial Sales Tax Exemption

Erik, I emailed you but thought I'd post here just in case.

How do you handle the CA tax exemption? Should I fax you a filled out copy? It has to have the purchase order info, date of purchase, description of property, etc.

donatello b

05-29-2008, 06:35 PM

guessing on CA sales tax ... they do not charge CA sales tax ...
which leaves you with the option of paying directly to CA in full yourself or pay the portion above the 5.25% use tax under 6378 ....
if you have a account with CA state board of equalization you pay it whenever they have you scheduled to pay ?? ( mine is in July ) ..if no account then call them ( they'll probably be in shock that somebody wants to pay ) and ask how do you pay the % above 5.25% ....

just so you're aware .. in CA if you paid CA sales tax on equipment you bought you do NOT have to charge sales tax when you rent it out ... if you did NOT pay CA sales tax then you are suppose to charge CA sales tax on all rental receipts for that equipment ...
under 6378 you do not have to pay the 1st 5.25% CA sales tax on purchase ... you pay the remaining 2-3.5% ( depending on area you live) = then you do not have to charge sales tax if you rent out the equipment bought under 6378 ...

REDefine

05-30-2008, 02:00 AM

What is this Blue Tooth Remote Control. Is it for Follow Focus or something else.

A. Bastaki

05-30-2008, 02:20 AM

the blue Tooth remote control is for controlling the coolness temperature of your tooth. if you go right.. it goes cooler, if you go left it gets warmer. so if ure eating ice cream, you wanna cool ure teeth, if you want to drink some tea... you turn it left.
________
Chevrolet Aerovette Specifications (http://www.chevy-wiki.com/wiki/Chevrolet_Aerovette)

REDefine

05-30-2008, 02:26 AM

:umm:

Akube, are you a dentist by profession.:wink:

Erik Widding

05-30-2008, 07:35 AM

Just want to keep everbody aware of what is going on.

We have been having a difficult time with the Mogami cable that we selected, and the 10 pin Lemos that go to the camera. The pins are too small for the guage of wire that we selected. Turned into an assembly nightmare.

Bad news, that 100mm cable will now be grey. Good news, enough cable is on its way to us to make 1000 of these cables. Bad news, it won't get here until Monday. Good news, it is still Mogami (high quality).

That Friday/Monday ship target is now a Monday/Tuesday target. I will keep people posted.

We should be caught up with remaining emails and voicemails today. Please try to resist phoning us for now. The huge volume of calls has gotten in the way of us getting things built and out the door. With only five employees, having three employees on the telephone simultaneously can really help kill productivity...

Joe Vinson

05-30-2008, 07:46 AM

Bad news, that 100mm cable will now be grey. Good news, enough cable is on its way to us to make 1000 of these cables. Bad news, it won't get here until Monday. Good news, it is still Mogami (high quality).

"The Mogami cable contains sodium benzoate. ... That's bad."

Another day, another delay. I'm almost going to feel wistful once this sucker starts shipping. Actually, no I won't: I'll be too busy finally getting to use my camera.

Harmonica

05-30-2008, 07:52 AM

Erik, will we be able to switch out the grey for a black at some point?

Concerning phone calls: I think maybe the best way for you to keep your phone call volume down, is to post more updates like this one more frequently. :wink: Thanks for the update. Keep 'em coming!

Mark Thorpe

05-30-2008, 08:10 AM

Wrap it in electrical tape !!

Kenn Christenson

05-30-2008, 09:48 AM

Just get some black, heat shrink electrical tubing - problem solved!

Jim Hoffman

05-30-2008, 09:52 AM

or black heat shrink

Adam Levins

05-30-2008, 09:53 AM

But I wanted fluorescent orange cable :-(

jaadgy akanni

05-30-2008, 09:59 AM

Erik, I emailed you my order confirmation and card authorization; then I went and re-faxed my order form with all the corrections and changes. Right at this moment, I'm tying a copy of both the email and the order form to a carrier pigeon who should be landing in Massachusetts in 2.5 hours. This pigeon's been on crack for a while, so forgive any probable delay :-)

Jason Ing

05-30-2008, 11:17 AM

Thanks. forgot they were in boston.

guessing on CA sales tax ... they do not charge CA sales tax ...
which leaves you with the option of paying directly to CA in full yourself or pay the portion above the 5.25% use tax under 6378 ....
if you have a account with CA state board of equalization you pay it whenever they have you scheduled to pay ?? ( mine is in July ) ..if no account then call them ( they'll probably be in shock that somebody wants to pay ) and ask how do you pay the % above 5.25% ....

just so you're aware .. in CA if you paid CA sales tax on equipment you bought you do NOT have to charge sales tax when you rent it out ... if you did NOT pay CA sales tax then you are suppose to charge CA sales tax on all rental receipts for that equipment ...
under 6378 you do not have to pay the 1st 5.25% CA sales tax on purchase ... you pay the remaining 2-3.5% ( depending on area you live) = then you do not have to charge sales tax if you rent out the equipment bought under 6378 ...

Erik Widding

06-02-2008, 04:41 PM

Been a tough fought couple of days...

The cable problem is resolved. See attached pictures. We built 10 cables this morning, all were production quality, by the fifth we felt we were up to production speed... grey doesn't look so bad. Problem solved.

On thursday of last week our pick and place machine started dropping components. There are approximately 65 components on the board pictured, so there isn't a chance in hell we were going to hand place. On friday the machine wouldn't even home the z-axis. About five minutes ago this problem was solved. The laser sensor was out of alignment unfortunately took a technician in New Jersey, an engineer in Switzerland, and an engineer in Boston, a hell of a lot of time to find and correct the problem. On the plus side nothing actually was broken; and we now know this machine inside out.

I am without my star technician tomorrow, so we will run boards through the machine to make sure all really is well, butwe will not be doing final assembly or shipping until wednesday.

Amy ran through emails last on sunday evening. She will not be back on this until wednesday. Hold tight. 1 June deadline was a kick in the pants more than a hard deadline. Please get back to us if you have not heard anything from communications sent prior to the end of May.

Picture is: the ten cables built today that proved to us that we resolved the issue; one semi placed board from last thursday; and 240 unplaced boards, that we will start running tomorrow.

There are always issues... but I think... knock on my oversized wooden desk... that we are in production and through the last of the issues. Latest shipping estimate is wednesday. Don't expect another update until then.

These delays suck. For you and me both.:waaa:

Dexter Gregoire

06-02-2008, 04:47 PM

It looks nice. Thanks for the update. Can you send me that one that's ready in the picture?

Tico Llaurador

06-02-2008, 04:51 PM

Those look like quality components to me! I'm impressed. Can't wait to get the mount. I'm confident it'll be a well-engineered and built product.

Thanks, Erik.

Elizabeth Lowrey

06-02-2008, 05:00 PM

Thanks for the update, Erik. That's a pretty bunch of parts.:)

Michael Hastings

06-02-2008, 05:41 PM

Looks good Erik. Does this delay means knobs are catching up in the meantime or getting further behind?

Joe Vinson

06-02-2008, 08:02 PM

Good to know... I agree these delays suck for everybody.

A. Bastaki

06-03-2008, 02:46 AM

knocking on Eric's big wooden thing...
________
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MikeHedge

06-03-2008, 05:41 AM

almost there Erik!!!! super exciting. thanks for going the extra mile for us.

Mike Hedge RED 998

Gary Stone

06-03-2008, 12:39 PM

go go go erik!

M Hsu

06-03-2008, 03:33 PM

erik, these little updates go a long way towards keeping the natives happy. thanks. can't wait for the mount, it's pretty revolutionary what you're doing. Almost as revolutionary as RED.

Caleb Heymann

06-04-2008, 12:00 PM

anyone know yet if the birger mount will support image stabilization?

Lauri Kettunen

06-04-2008, 01:04 PM

anyone know yet if the birger mount will support image stabilization?

Guess it will, but don't count the IS of EF-lenses is that useful in anything else than still images. At least, that's my experience with the Canon XL-series cameras. Hopefully it will ne different, but we'll see ...

Emanuel A.

06-04-2008, 01:43 PM

Well, Erik has said so. I mean, workable.

Erik Widding

06-04-2008, 04:03 PM

Pick and place machine is running. Built a few boards to prove that we are out of the woods. Should have more interesting things to say on thursday. It was a good day.

Shawn Bannon

06-04-2008, 04:13 PM

okay, very nice.

Mark Crabtree

06-04-2008, 05:43 PM

Almost there!

Nils J. Nesse

06-04-2008, 05:46 PM

Guess it will, but don't count the IS of EF-lenses is that useful in anything else than still images. At least, that's my experience with the Canon XL-series cameras. Hopefully it will ne different, but we'll see ...

Yes, IS/VR technology in still lenses works in a different way than what we want for our moving pictures.

David Nardini

06-05-2008, 07:13 AM

Pick and place machine is running. Built a few boards to prove that we are out of the woods. Should have more interesting things to say on thursday. It was a good day.

On the one hand this is good news ... HOWEVER ... does this mean that the first few units have not shipped (still) ? the wait continues ...

Joe Vinson

06-05-2008, 09:09 AM

All this talk of pick and place machines really takes me back... to January...

http://www.reduser.net/forum/showpost.php?p=130628&postcount=311

Dexter Gregoire

06-05-2008, 12:37 PM

Let's hope there will be mounts going out the door today.

If he built a few boards, wouldn't he ship them out?

After-all he'll make more money if they ship, instead of sit at his location.

MikeHedge

06-07-2008, 09:28 PM

oh boy! each day it gets more and more exciting!

Mike

Mark B.

06-08-2008, 06:54 PM

How many units are shipping this week? What is the highest order # that will be served in this first batch?

David Nardini

06-08-2008, 11:50 PM

How many units are shipping this week? What is the highest order # that will be served in this first batch?

Mike from Aquavideo was supposed to receive something by Saturday ... Mike is usually quite informative but his silence does seem to suggest it's all still 'in the works' ? I hope I'm wrong :huh: the wait continues ...

Te he ... perhaps a 'Birger day' is approx the equivalent of a Gregorian calendar week, a 'Birger week' is the equivalent of a Gregorian calendar month and a 'Birger month' is the equivalent of a Gregorian calendar 7 months ? :unsure:

Martin Weiss

06-09-2008, 02:24 AM

I don't think that Birger time is linear at all.

It is plain impossible to deduct a gregorian date from a Birger one.

There is some weird Einsteinian time warping going on. Which just proves that the mount itself is the work of a genius.

Michael Hastings

06-09-2008, 04:31 AM

Mike from Aquavideo was supposed to receive something by Saturday ... Mike is usually quite informative but his silence does seem to suggest it's all still 'in the works' ? I hope I'm wrong :huh: the wait continues ...

Te he ... perhaps a 'Birger day' is approx the equivalent of a Gregorian calendar week, a 'Birger week' is the equivalent of a Gregorian calendar month and a 'Birger month' is the equivalent of a Gregorian calendar 7 months ? :unsure:

Birger was doing some final software changes as well as adding start/stop GPI i/o to the software and messed something up on Friday, he was fixing it on Saturday/sunday so supposed to send it out today instead.