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View Full Version : Help Me Red!!! Still The Wrong Invoice



Fredrik Callinggard
06-27-2008, 08:37 AM
Hi RED,

I'm sorry to post but I've actually tried to solve this with you since day 1.

When I ordered my camera (2 years ago) it was in the name of one of my companies. When it was ready for final delivery I had started a new business. I asked if it was ok to change companies and it was. Arrangements and info was exchanged. So it was bought by the other business I have and then when the camera was delivered the invoice was still on the old one :waaa: .

Now I've been in contact with Travis several times about changing it without any progress. Then now when it was time for the delivery of the EVF. I was in contact with Brian instead (you were working non stop and he had to step in). I addressed this issue with him and he said he would sort it out and shipped together with my EVF. Unfortunately it was misunderstood and the only thing that happened was that I got the invoice for the EVF with the new company address.

So please contact me and help me sort this out because my accountant is on my case by now (after all it is $40.000 that's unaccounted for).

PS I want to add that I understand that you guys have full on and can only imagine the chaos you have with all these orders. So this is not a blaming game I just need to be able to sort this invoice out.


thank you for listening


Fredrik Callinggard

Travis
06-27-2008, 09:14 AM
Fredrick, I'm calling you right now. Brian Byrne is our contact in charge of these backorders and the information I have here shows the correct change of address. Let's sort this out and get you what you need.

Fredrik Callinggard
06-27-2008, 09:33 AM
Travis call me on my danish mobile (for some reason my UK no. doesn't work in Montevideo where I am right now).

It's +4526347858

regards,

Fredrik

Dustin Cross
06-27-2008, 09:40 AM
The software Red uses for customer records is not the best. I moved after I ordered my Red and even though my rep updated my address, I kept getting e-mails saying my camera was shipping to my old address. The people at Red work twice as hard as any other company I have delt with, but the systems they use seem to work just as hard against them. I had several long phone calls with Red to get my order all delivered.

Dusty