Not Codec, But Internal

[Shawn Booth]

I was shooting some poi pounding today. Easy set up and lighting, nothing to detailed, etc. 4K, 2:1, 23.98, RED 18-50 zoom, RED Drive. Hit record and got the huge warning with the "X" but it said:

ERROR: INTERNAL ERROR.

Hit record again to start, it said "POST". When it was finished, I hit record again and everything was fine. Never saw the error again.

Thought I'd share, never seen any posts about this yet.

[Deanan]

Build 15 or 16? Can you please email Stuart or me the log file?

[Shawn Booth]

Deanan -

Just PM'ed Stuart. I'll send the log file in later when I'm back in the studio.

Newest Build 16.

You guys rock! That was a fast response. I wasn't even concerned a whole lot about this. But wanted to share what had happened.

[Jarred Land]

Thanks Shawn... did you happen to shake the drive around the time when you got this error?

[Shawn Booth]

Not at all. Camera was mounted to the O'Connor 2060 head on top of a hi hat sitting on concrete. Stationary and still.

[Jarred Land]

Sounds good.. just wanted to check to see if it was a known bug.

[Shawn Booth]

Logs emailed to Stuart.

EDIT: Now they're sent.

[Vinit Borrison]

I've had the same error as well. Build 16 not the latest beta

[Robert Horwell]

i got this error this weekend as well, it hung around for about 15 mins, in the end i took all the ext devices off the red, inplugged everything, sat it on front of a big cool fan for 10 mins, re-booted the white cross was still in the screen, however this time when i pressed rec the cross went and RED started to perform once again. Build 16. will post log file tonight. The error came after i changed the frame rate and format on CF card, shooting against bright white background, with Leica 23mm.

2K 2:1
50fps

very hot conditions fan set at HOT.

[Robert Horwell]

sorry no log file availble, error came after format on card and no footage was recorded, i changed cards after the error.

[Deanan]

eject the next card and you'll get a log file.

[Robert Horwell]

it was 2 days ago. could be any one of my cards, and just upgraded to the latest 16 build.

[Deanan]

that's ok still. The log file still might cover it.

[Robert Horwell]

okay i will send the latest log file from the job. thanks. Do i send it using the support section?

[Robert Horwell]

sent, cheers.

[Shawn Booth]

INTERNAL ERROR:

I hit red button and the warning takes over the screen. Stays until I hit the button again.
I have only had this happen once before. Yesterday, it happened again.
The only common factor is shooting late in the afternoon.
http://www.reduser.net/forum/uploaded/2259_1221161303.jpg

No problems other than the error itself. Log file sent.

[Shawn Booth]

DETAILS:
Most current B16
2K, 2:1, 23.98fps, RC28, 8GB RED CF card

Any idea? Anything?

[Deanan]

DETAILS:
Most current B16
2K, 2:1, 23.98fps, RC28, 8GB RED CF card

Any idea? Anything?

Please send the log file to support. Thanks.