View Full Version : Reservation website problems
Hi everyone
tried to order a RED system only for it to reject my card (nothing wrong with it). When I try to sign into my existing account it tells me I don't exist and when I try to begin a new account it tells me I have an existing account and should sign in!! Can't win.
Anybody have a solution to this and are others suffering similar problems? I know there are some Store site probs but most seem to be able to purchase, even if they're not getting confirmation etc.
thanks
Jess Charlton
04-16-2007, 05:25 PM
Chances are that the transaction has gone through even though it says it was rejected. Don't keep trying, because your card will just be charged again and again.
Bruce Skinner is the person to talk to at Red today. Call +1-949-206-7900 or email skinner@red.com. He's very good, he'll look after you.
Thanks Elf, let's hope so! In fact I hit it twice. But I'm fairly sure it has been rejected, sadly. Find out tomorrow I guess. I've left a message with Bruce but I'll e-mail him now. Cheers.
Eirik Tyrihjel
04-16-2007, 06:17 PM
It seems RED reserved the deposit on my RED Prime set twice (i am POSITIVE I only clicked ONCE), I am sure it will be figured out in the end.
Jarred Land
04-16-2007, 07:37 PM
we had troubles with one of the verification steps this morning, its been resolved, but we are sorry for any issues this may of caused anyone.
thanks, had a prompt reply from Bruce so all should be ok eventually. Sounds fantastic over there at NAB. Wish I could have made it.
Sora Tendo
04-16-2007, 11:03 PM
Any update when we'll get confirmation e-mails? I had trouble ordering this morning too: got charged more than once. I called my credit card and cancelled the other charges though.
I still can't tell if my order went through since I can't check my account on the website. I don't need to know the order/serial number just confirmation that I didn't completely screw up my order. Thanks in advance.