Global support strategy

[david farland]

Will there be one?

What support initiatives does Red intend to rollout once the cameras begin rolling next month?

My camera becomes unserviceable during a shoot or firmware upgrade. What options will I have?

Will it be a return to head-office or to local distributer/support agency with spares.

Okay, worse case there's none and its all done from one central location.
What's the expected turnaround time if I do need to send off my camera.

Maybe RED hasn't finalised SLA's details with who ever will be carring out the service & support but I'm hoping some general strategy has been worked out by now and can I get some idea of it?

If there's is no local support infrastructure, so be it, be nice to know now so we can begin to make other plans with local owners, hire shops etc as there'a no way I can plan any serious shoot without a backup strategy.

Cheers,

Dave,

[Brook Willard]

It's a professional camera, so it will be supported like one. Fear not.

[david farland]

Sorry Brook, your post puts me and others, more in the dark than before I wrote it...

Is your comment antedotal or is is substantiated by knowledge of the answers to the questions I posted, but can't divulge at this stage?

Cheers,

DF

[Brook Willard]

It means that the details are still in the works... but it also means don't worry. Expect a full service and support system to be in place when the time comes and expect the kind of treatment you'd hope to get from similarly high-end camera manufacturers.