10+ Days Later - No Confirmation

[googleboyboy]

I placed an order for a red camera package the day the red booth opened at NAB. I have yet to receive confirmation of my reservation after numerous unresponded e-mails and phone calls to the company. I have pretty much either been writing or calling the company every day for the last 10 days. They've promised to get back to me in 24 hours, many times now. They've managed to take several thousands dollars from my bank account, but they've so far been unable to get back to me with any receipt or confirmation of my order. This needless to say, has left me a little nervous. Is anyone else in the same boat? If someone from the RED team is reading this, please send me a PM, I'd like to speak with you and resolve the matter.

[goldyprog]

Although I can't speak for Red, I don't think this is intentional-- post-NAB is often a 1-3 week period where it takes a company (e.g. sales, product managers, etc.) to get back to where they need to be. I would advise to be patient, and considering the fact that this is such a huge time for Red, they may be limited with resources.

[Craig Bowman]

The fact that your bank balance has dropped is actually a good sign. It does mean your order is on the books and you will receive confirmation. I ordered my Red at NAB last year and the confirmation took a few weeks after my card was charged. That process seemed fast to me because I wasn't bugging them every few days. Everything will be fine. All of my dealings with Red have proven them to be a company of supreme integrity. I know of no other company to allow people who change their mind to get a full refund on their deposit with interest.

[Keith Nealy]

Relax...

Most of us are in the same boat.

The one thing that comforts me is that I believe the staff at Red operates at high integrity and everything will work out as soon as it possible can.

If there are any problems, I'm sure they will do their level best to make it right and please their customers.

I just found out that my deposit was actually relected in my bank account so in that I take comfort. If I don't get a confirmation from them for a while I know it will eventually come.

Also, let's try and stop the RED bashing because of these delays. It can't help their image and ultimate success of the whole venture. After all, it they succeed - we succeed... so chill... we're all extended family here. If you feel you must flame do it privately in an email away from pubic scrutiny.

Now Red Staff, while you're taking orders... I'll have a Mai Tai with a silly umbrella please...

aloha,

Keith

[laguun]

This needless to say, has left me a little nervous. Is anyone else in the same boat? If someone from the RED team is reading this, please send me a PM, I'd like to speak with you and resolve the matter.
red certainly has the "post-nab-syndrome" -
everyone had to work like crazy, email in-boxes are flooded, 1001 bizcards to handle pro employee and -i suppose- a totally overloaded webshop to look after... i have been working for several companies like discreet logic at nab, ibc etc and even with 200 employees is really tough the 1-3 after the tradeshows.

[Columbus]

I contacted RED by email today for the first time since nab to confirm my order and they contacted me back pretty much straight away.

[number6]

Relax...


Also, let's try and stop the RED bashing because of these delays. It can't help their image and ultimate success of the whole venture. After all, it they succeed - we succeed... so chill... we're all extended family here. If you feel you must flame do it privately in an email away from pubic scrutiny.

Now Red Staff, while you're taking orders... I'll have a Mai Tai with a silly umbrella please...

aloha,

Keith

Personally I think googleboy had a legitimate right to be concerned. I just ordered mine and because of his post and all the responses, will not get antsy if I don't have a confirmation email in my inbox.

[Kenn Christenson]

"Be seeing you, Number 6."

Sorry, couldn't resist a "Prisoner" reference.

[Kelly]

First, I apologize on behalf of our whole team for the frustration this is causing all of you. We are working tirelessly on organizing the data and getting you your confirmations.

Although we have sent a lot of the confirmations, some of them are not going through to certain emails. If you have not received confirmation at this point, please email me at redorders@red.com and I will make sure you get it. It might take me a day or two, but you will be on my radar and I will take care of you.

If your card has still not been charged, please bring this to my attention because the payment might have failed for some reason. Please verify with your credit card company. Once you do that, I will manually go in and try to rerun your card. You will still have the SAME date and time stamp on your order even if your payment had some issues.

If there are any other problems that you need my help with please email redorders@red.com and I will get to you. It might take a day or two, because there are a lot of you!

I am SO very sorry for the trouble and anxiety that we have caused you. We are here for you and we really are working day and night to sort everything out. You are always welcome to call me on my direct office line and if I am not there, I will have those calls forwarded to my cell phone. If I still don't pick up, leave a message and I will get back to you.

I cannot thank you enough for your patience.

My Best,
Kelly

kelly@red.com
redorders@red.com
949.206.7910

[Álex Montoya]

It might take a day or two, because there are a lot of you!

How many of us are there?

[googleboyboy]

The redorders@red.com email address deosen't work. I get this error message...

Recipient: <redorders@red.com>
Reason: <redorders@red.com>: Recipient address rejected: User unknown in relay recipient table


Please reply to <Postmaster@cox.net>
if you feel this message to be in error.

The following attachments have been removed from the bounce message:
Reporting-MTA: dns;
Arrival-Date: Thu, 26 Apr 2007 18:25:07 -0400
Received-From-MTA: dns;

Final-Recipient: RFC822; <redorders@red.com>
Action: failed
Status: 5.1.1
Remote-MTA: dns; smtp.red.com (216.55.177.35)
Diagnostic-Code: smtp; 550 <redorders@red.com>: Recipient address rejected: User unknown in relay recipient table

Kelly and Bruce have yet to respond at their other email addresses. Sorry if I sound a bit pushy, I'd just like some peace of mind.

[dalemccready]

email Kelly directly if you need to get some peace of mind, I'm sure she'll reply and has always looked after me when ordering even if I have silly questions

kelly@red.com

[Rob Lohman]

redorders@red.com should now be working!

[Post]

Googleboyboy

I understand the feeling but as someone who has had nothing but an excellent experience with the Red team, I wouldn't worry. I've found that they will go to the extreme to make sure everyone is treated well. Just remember though, as has been stated throughout the posts, their team has just launched a revolution and I'm sure they're swamped. Give them a little time. As long as your bank has been debited, rest assurred...youre in good hands.

Post

[Kelly]

i am working on getting to all of your emails as i type... again... my apologies.

[number6]

"Be seeing you, Number 6."

Sorry, couldn't resist a "Prisoner" reference.

S'ok, as long as you circled your thumb and forefinger around your right eye, then extended the rest of your fingers making a backward facing number six to your eye, but mirrored as a perfect number 6 to mine.