Pinewood only for updates? [Archive]

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Cüneyt Kaya

11-19-2008, 06:09 AM

quick and easy Question to RED.

1. Will it be possible to send the RED ONE to pinewood for repairs?

2. Guestimate when it will open?

thanks
kaya

Ryan Patch

11-19-2008, 06:22 AM

There was a post about this before, try searching for "Pinewood". I believe Brent said that at the moment Pinewood was only open for updates, that repairs would come "soon".

Cüneyt Kaya

11-19-2008, 06:23 AM

thanks

Rainer Fritz

11-19-2008, 06:44 AM

so if we want to do a full evaluation and service due to the upgrade we have to send them to california? please give us full support in pinewood.....

thx

Brent@RED

11-19-2008, 11:33 AM

A. Bastaki

11-19-2008, 11:52 AM

alright.. ive got a question. since i paid customs once when i got it from the states.. do I have to pay for it again when I send it for repair to pinewood?

Stephen Williams

11-19-2008, 11:55 AM

alright.. ive got a question. since i paid customs once when i got it from the states.. do I have to pay for it again when I send it for repair to pinewood?

Hi,

Getting a ATA carnet would simplify matters.

Stephen

XiaoSu Han

11-19-2008, 02:50 PM

I'm just wondering if it would be possible to get a used camera recertified and ownership transferred at Pinewood sometime in the future. I know it's not possible now, but I'd like to know if it's planned or if that's kept to the States.

David Wyatt

11-19-2008, 03:15 PM

Red Europe Ltd at Pinewood got a nice mention in this month's 'British Cinematographer' magazine - it says the facility is primarily for upgrades but Red Europe Ltd will also offer "support in the field". Apparently it opened at the beginning of November.

It goes on to say the new company is headed by Carl Ward, former chairman and CEO of Oakley Europe, with Alan Piper overseeing day-to-day operations. According to Piper: "Our coverage will not be strictly limited to Europe, but more to the time zone north & south - South Africa to Iceland and as far east as Turkey". The article also says Red europe may support camera users in India.

If anyone's interested British Cinematographer's quite a nice magazine...like American Cinematographer without the glamour ;-) You can subscribe to it here:

http://www.openboxpublishing.co.uk/britishcinematographer/subscriptions

Rainer Fritz

11-19-2008, 04:55 PM

Full evaluation is part of the upgrade program. So, yes, that is being done at Pinewood. The plan has always been to have Pinewood be a full-service repair center - just not right out of the gate. Give us a little time to ramp up here :)

BC

So Brent you will also exchange the air filters for example ? and such things ?

same question.... regarding changing of ownership... only in US ????

thx

rainer