-=Dennis=-
02-05-2009, 05:21 AM
Hey guys,
first of all - i am very excited where this whole red stuff is going to. Thanks for your ambition.
We are Red owners for app. a year now. And since we got it everything worked very fine...
...BUT: - as it is with everything - even very good crafted stuff can come to a point where it has to be send back for warranty to get something fixed - as it was with our Red Zoom Lense.
As we have no department for shipping in our company and - even in this hard times - we had/have very much to do, we had rarely ressources free to pack with this kind of stuff. So I had to struggle with the customs for myself - I had no idea what i was running into.
It took me 2 awfull weeks (i wonīt get into the details, you would freak out) just to get this thing send out, because i had to do my job inbetween.
Here (germany, hamburg) it is nearly impossible for somebody who is not very well informed about the whole customs procedures to get through this without getting a mental disease. And i donīt think that the situation in other countries differs that much.
The same situation a month later: The Lense came back from RED, but i had to get it checked at the customs before i will be allowed to open it - yes i can understand that, itīs ok and it makes sense.
But after waiting an hour the only thing you get is a kind advice that you do not have all the right papers (I stopped counting on how often i heard that) ...and that the end of the term is the next day...
...and you cantīt expand the validity without the right papers...
...AND it is impossible to get the needed papers there, you have to drive through the whole town to get them, great. I did that at least 4 times!!!!!
....and and and and and and and.....
Just an example of thousands but i think you get what i am saying.
We did what we could, but by now we expired the deadline - may have to pay at least a thousand Euros Penalty and/or taxes and i sacrificed at least a 50 hours, in which i could have done things that BRING and donīt COST money, and the package is still closed...
So, if there is any possibility for you to make this procedure more comfortable for your customers, that would be more than great.
Whats about a small branch in germany and other countries to connect those to RED.
- I donīt like to think about that i have to go through this hustle again when my Red Audio Board is going to be replaced.
thanks guys, hope you can help
Dennis
first of all - i am very excited where this whole red stuff is going to. Thanks for your ambition.
We are Red owners for app. a year now. And since we got it everything worked very fine...
...BUT: - as it is with everything - even very good crafted stuff can come to a point where it has to be send back for warranty to get something fixed - as it was with our Red Zoom Lense.
As we have no department for shipping in our company and - even in this hard times - we had/have very much to do, we had rarely ressources free to pack with this kind of stuff. So I had to struggle with the customs for myself - I had no idea what i was running into.
It took me 2 awfull weeks (i wonīt get into the details, you would freak out) just to get this thing send out, because i had to do my job inbetween.
Here (germany, hamburg) it is nearly impossible for somebody who is not very well informed about the whole customs procedures to get through this without getting a mental disease. And i donīt think that the situation in other countries differs that much.
The same situation a month later: The Lense came back from RED, but i had to get it checked at the customs before i will be allowed to open it - yes i can understand that, itīs ok and it makes sense.
But after waiting an hour the only thing you get is a kind advice that you do not have all the right papers (I stopped counting on how often i heard that) ...and that the end of the term is the next day...
...and you cantīt expand the validity without the right papers...
...AND it is impossible to get the needed papers there, you have to drive through the whole town to get them, great. I did that at least 4 times!!!!!
....and and and and and and and.....
Just an example of thousands but i think you get what i am saying.
We did what we could, but by now we expired the deadline - may have to pay at least a thousand Euros Penalty and/or taxes and i sacrificed at least a 50 hours, in which i could have done things that BRING and donīt COST money, and the package is still closed...
So, if there is any possibility for you to make this procedure more comfortable for your customers, that would be more than great.
Whats about a small branch in germany and other countries to connect those to RED.
- I donīt like to think about that i have to go through this hustle again when my Red Audio Board is going to be replaced.
thanks guys, hope you can help
Dennis