Can't get CS4 workflow to function

[Andrew clemson]

We've just installed AE and Premiere CS4 on our systems so we could see this fabled ability to edit with R3Ds. Unfortunately, no matter what we do we get the error mesage "file format not supported" when trying to drag an R3D into the Bin. When we try and import an R3D via the file>import menu the file is always greyed out and unselectable.

What gives? The Redcode plugin is installed, both programs are updated to as new a version as possible, and i'm tearing my hair out.

The Adobe tutorials I've watched point out an import option menu, where you can specify preview resolution to 1/4, 1/8 etc, but I'm yet to locate it.

Hope someone can help, I'm sure its something simple and I'm probably just being stupid.

Ta

[Sam Winzar]

Have you installed the RED ADOBE CS4 INSTALLER from RED's Support page?

[Steve Sherrick]

Its not a lie if others are using it successfully. There may a step missed during installation or a system incompatibility, but I have talked wit people who have it running fine, so it's not a lie. Understand your frustration and wanting it to work. Someone will help you get there I am sure. I would, but I have not gone the Adobe route...yet.

[Andrew clemson]

Yep, installed it once, didnt work. Updated to latest version of CS4 then re installed the plugin. Didnt work.

One thing I forgot to mention is that we're running the trial version. Dont want to spend a bucket of cash until we know it works.

[Jeff Kilgroe]

It should work with the trial version.

It's working for many Red owners. My guess is something is being overlooked. But hard to say where that may be without more info. What type of system are you running on? How are you creating a Premiere project file. Does the AE import work? It's a separate plug-in. After upgrading the Adobe apps, which version numbers do Premiere and AE report back? Are they the english language versions?

Would this happen to be footage acquired when your media or camera was giving you recording errors. Saw you had troubles recording 4K 16:9 @ 30fps in another thread. Or does it happen with other clips?

[Noah Kadner]

Yeah it works fine once you have everything installed. Not saying that to make you feel better but to point out it's not vaporware if that's what you were worried about.

-Noah

[Andrew clemson]

Hmm, its running on a quad core 16GB G5.

Projects were setup as 4K 16:9 25 and 4K 2:1 25, as we had footage shot at both, neither worked. We've since tried various combos of things we shot in 2K and stuff we shot in slomo etc.

As far as AE, I didn't try it myself, but I'll check with one of our editors once I get back in the office.

I think the premiere update pushed it up to V4.0.1, and the AE was 9.0.1. They are definitely english versions.

Its not allowing any clips, not just the ones that had trouble with codec errors.

Im hoping we can sort it out, because the tutorials make it look so easy, and it would be great to have a working setup on set!

[Mike McCarthy]

I believe the RedCode plugin requires an Intel architecture system, and therefore your G5 CPU is probably the issue. I am a PC guy, so I am not certain of that, but I bet if you look at the Mac requirements, that is what you will find.

[Stephen Gentle]

I believe the RedCode plugin requires an Intel architecture system, and therefore your G5 CPU is probably the issue. I am a PC guy, so I am not certain of that, but I bet if you look at the Mac requirements, that is what you will find.

Yep, I'm pretty sure that all Red's tools are Intel only.

[Andrew clemson]

The computer is an intel quad core G5......

[Kenn Michael]

G5 is a PowerPC chip. But I'm guessing you have a MacPro since CS4 wouldn't run at all if you were on a G5.

[Andrew clemson]

Maybe im getting confused here. Its an intel quadcore with 16GB of RAM. I think maybe I shouldnt be calling it a G5, i just associate those cases with G5s.

[Andrew clemson]

just realised how harsh the thread title looks! Whoops. unintended.

[Luca Immesi]

It doesn't work with the trial version, you need to have the retail CS4.

[Santiago Marti]

CS4 is sweet!:biggrin:

[J. A. Duran]

It certainly works with the full version. I've been using it for weeks on a laptop and tried it on a desktop. Just forget about editing in 2K. 1K seems to be the most feasible resolution you can work at. Maybe it's a problem with the trial version. Or maybe it's the order of installation. Premiere CS4 4.01 update first, then redcode importer.

The first time you import and place a r3d file into the timeline, it's pure joy. :tongue:

[Mark Pugh]

The computer is an intel quad core G5......

Whoever sold you an intel quad core G5 is having a laugh. There's no such thing.

[Leo Ticheli]

...I'm sure its something simple and I'm probably just being stupid.

Ta

I think it's outrageous that RedUser is allowing inflammatorily titled posts that could damage the reputation of a company.

It's clearly unfair and someone, including RedUser, could very well find themselves making new friends with attorneys.

In my opinion, such posts should be pulled or retitled.

Good shooting and best regards,

Leo

[Steve Sherrick]

Not sure this is a case for legal action, it just comes down to using better judgement when one is frustrated and needs to vent. I know people use thread titles to get peopl's attention but using a title like the one on this thread will not make for too many friends. Simply stating your dilemma and asking for help will get you to a solution much faster. The more info you can provide about the issue you are having will also make things go faster.

I advocate less lawsuits and more discretion.

[Jeff Brue]

then its not a G5. it's a MacPro.

[David Rasberry]

G5 is not Intel based, it is power PC chip based. That may be your problem. Only works with Intel based Macs or PC's

[rod bradley]

I agree with Steve and Leo, no need for inflammatory headlines.

I understand your frustration, but it's often pilot error.

Rest assured several hundred people (myself included) saw this working first hand at the Red-Adobe get-together at the Roosevelt a couple of weeks back. Best to stay calm and you'll land safely and be more quickly on your way.

As has been suggested, perhaps the trial version has a bug -- or hasn't been updated.

[Dave Dessel]

I've been using the workflow without any problems on an Intel Mac. While I'm not a fan of Premier as an editing environment, it does work as promised. The output from AE looks fantastic when properly graded.

It seems to be pretty bug free.

-Dave Dessel
NYC

[Andrew clemson]

I think it's outrageous that RedUser is allowing inflammatorily titled posts that could damage the reputation of a company.

It's clearly unfair and someone, including RedUser, could very well find themselves making new friends with attorneys.



First off, I guess its not a G5 then, like I said, I think I just associate those computer cases with the term "G5".

Secondly, I already made a point of apologising for the title before your post. The frustration comes from watching all those demos, getting excited and then waiting for a 2GB demo and MB's of updates to download on our abismal censored internet service only to be disappointed.

If I knew how to change the title I would. I think it safe to say I think Adobe make great stuff. We use AE all the time, and I personally use photoshop every day, and have done for years.

Once again, no offence meant, just want to be able to suck those R3Ds into premiere!

[Luca Immesi]

On the mac side (I don't know for pc) you need to have the retail version to work with the red plugin.
I know what I'm saying. :wink:

[Jeff Kilgroe]

I changed the thread title... hope everyone still finds the thread...

As for the RED plug-in not working with the demo version, I guess I didn't realize that. I searched back through the thread on the Adobe plug-in release and it seems that's the case. It and several other format or render plug-ins will not work when the app is in trial mode. Adobe doesn't allow you to run Encore in trial mode, either.

[Uli Plank]

There never was a G5 from Intel…

[indivfx]

Same problem here. I have Cs4 on Intel Quad core with Red plugin for cs4 intalled. I did file-> import-> and chose 2k 16:9 24fps. It only import the folder not the R3D files. Only after import you have to select the source settings and choose Half in the resoultion so Adobe can work on 1k online. For 4k the documentation says Quarter 1/4th of 4k.

Do we have to do some kind of prep work in RedCine for CS4 to read the R3d footage?

Note: MY ADOBE CS4 IS NOT A TRIAL VERSION. I RECEIVED YESTERDAY AND INSTALLED IT THE SAME DAY. NO SUCCESS HERE.

[indivfx]

Adobe Premiere Pro CS4 loads the files and prompts a window File Import Failure
Error Message: File Video Dimensions (Width/height) too large.

[indivfx]

It works for me. I just had to do Adobe updates. It started working. Also check out the video of DavTechtable its very very clear. Answers many questions.

[Gary]

Same problem for me. I have retail version CS4 PPro version 4.01 and AE 9.01 on a Mac Intel system, all latest updates. AE works with importing r3d files, but no luck getting PPro to work. ??? Anyone figure it out yet?

[Gary]

bump. anyone know

[Frank Mirbach]

We tested it on an older Macbook Intel Duo with the test version downloaded from Adobe´s site and it works fine !

Going to check it with our 8 core MacPro next week. I´m really surprised to see it working without problems so far. 4K without any stupid transcoding !

Frank

[Gary]

I currently have a Macbook Pro 17 that is two years old. It has 2GB of ram. I got AE CS4 using r3d, but not PPro CS4 all the latest versions. Always an error message File format not supported. I even tried reinstalling PPro and the REd plugins.

[Frank Mirbach]

Well, then PPro should work on your machine, too. Ours is even older.

[Gary]

it should, it does'nt :-(

[Frank Mirbach]

Strange...but as I said, I didn´t expect it to work but it did. I read here the test version doesn´t work with the 4K files and almost abandoned the idea of testing it...If I find out more, I´ll let you know

[Stefan Scherperel]

Gary, when you start a new project in Premiere do you have the Red templates in your list?

[Gary]

yes. i have tried 512 and 1k setups. i followed the video tutorial posted here