1 of 15 R3D-filers is corrupt

[Peter Östlund]

Since I have had no problems up to now I dared to record a very long sync without stopping the camera. The shoot made 15 R3D-files in a row on a drive. When trying to backup the drive to a disk image with the Mac disk tool it freezes. An investigation starts and reveals the fact that the second R3D-file is corrupt. This paralyzes the whole take. I have not managed to extract any image from the take. RedAlert produces a file that cannot be opened. When connecting the drive to the camera the take freezes as well.
Is there a way to fix the second R3D-file so I can use the footage?

Thanks

[Greg M]

send it to Red

[Peter Östlund]

I cannot even copy the corrupt file... or do you mean the whole drive?

[Greg M]

I meant the file, but yes if you cant copy it...send them the whole drive. They would be the most qualified to try and restore the file. call them first though.

[Peter Östlund]

If someone from the Red-team has any useful info in this matter it would be appreciated. I have sent a message to support but no yet recieved any answer. Maybe they are busy...

[Alex Carr]

Can you open the file in RedAlert! ??

Find the corrupt frame and export every other frame from the clip as 4k tif or similar uncompressed format.
I had a clip like this once, I rendered out every frame but the corrupted one/ I now have all the footage minus 1 otherwise unusable frame.

[Peter Östlund]

I'll try that.
Do you think it is just one single frame that is corrupt?

Thanks

[Sean R.]

Please feel free to contact us directly and myself and our workflow pro's will see what we can do to assist your situation.

Sean Ruggeri
949-206-7900 ext. 7922
sean at red com