Sata_trans_fault error

[Luis Ismael]

Hi

I have newest build 20.0.2 but whend i try to get some playback from camera i get this error:

SATA_TRANS_ FAULT

Then the red drive unmount and after few seconds mounts again.
The camera stays on and funcional.

The Red Raid is almost full only 2% available. Could this be the problem?
On this drive i have 4K HD, 23.96 fps, redcode 36 footage.

Anyone have this problem?

[Dustin Cross]

I just had this error this weekend. I was getting this error any time I tried to play footage. Even when the drives only had a couple shots on them. I got this error on both of my Red Drives.

Anyone else?


Dusty

[Stuart English]

The most likely cause (especially if its happening with two RED-DRIVEs) is a damaged E-SATA cable.

Best to contact Sean in Tech Support and have the cable and drives checked out. Also send him the camera LOG file.

[Harry Clark]

And for goodness' sake, don't fill up a Red Raid Drive to within 2 percent!!!
Cheers,
Harry

[Luis Ismael]

Harry
For goodness sake don´t preach.
You always welcome to give ideas and help, but leave "daddy" comments behind.

Thanks

Luis

[Spike Baumann]

DAYUM.

[LEON]

SATA_TRANS_ FAULT
here too but
ONLY
with brand new RED 6 feet cable and 320 Gigas drive.

With shorter cables: NO trouble

[Dustin Cross]

I am getting the SATA_TRANS_ FAULT error on both my Red Drives with both of my drive cables. I sent a message to Red Support about sending in my Drives and Cables to have them tested and find out what needs to be done. Hopefully I can send them in Mon morning.

Build 20 is the first time I have ever seen this error, but I have had playback problems on older builds. Camera rebooting on playback and stuff like that.

Dusty

[Dustin Cross]

I just sent both my Red drives and both drive cables to Red for testing.

Everyone I have been talking to lately is getting this SATA_TRANS_FAULT error. Some people on record, some on playback, and some on both. This error just started with build 20, is this something added to build 20?

Does EVERYONE really have bad drive cables?


Thanks,
Dusty

[Stuart English]

Yes, the fact that the camera is generating a SATA_TRANS_FAULT error message rather than re-booting is characteristic of Build 20.

If you are seeing this, then you should contact RED technical support.

[Sean R.]

Yes please. If you are experiencing this feel free to contact me directly at:
sean at red dot com
949-206-7900 ext. 7922
Thanks

Sean Ruggeri

[Shawn Hiatt]

Just switched to build 20 and we are experiencing Sata_trans_fault errors with all 4 of my drives periodically now, changed out all cables... still intermittent. Will call you tomorrow Sean

Aloha
Shawn Hiatt

[Marc Vanocur]

Wow...I thought it was just me! Was on a shoot this weekend and got this numerous times... very frightening. I never saw this before; even on the beta build of 20. I have some crazy shoots coming this week all over the country and don't know what to do. The good news, although it stopped my takes mid interview, I didn't lose any of the files. Good to the last frame.... but had to remove drive and switch to cards.

[Brent@RED]

If you get this error, just contact RED tech support - we'll take care of you.

www.red.com/support

BC