Build 54 - small problems

[Ken Are Bongo]

Hi,
I´ve been shooting with our company´s Red One thees 2 days, the shooting went well, but when I export from redcine-x to appel prores 4444 and hq i get this turquoise spots (see pictures). how do i not get thees spots?

And there is an other problem. some folders have clips that cannot be opened.
the message i get when i put the marker on the file, is "failed to open"
I can see the clips when I open them in quicktime

pictures at this links:
http://www.flickr.com/photos/46394436@N02/4262809280/in/photostream/
http://www.flickr.com/photos/46394436@N02/4262055375/in/photostream/

[Deanan]

Please contact support about this. We'd like to take a look at the clips.

Chances are that the clips that aren't opening were bad copies.

[Ken Are Bongo]

The "failed to open" is now fixed and the pictures are very nice.
The problem here is that we can´t used the norwegian letters "æ,ø,å", to name the folder that we put the files in.

But the export from redcine-x build 54 to appel prores 4444/hq has turquoise spots.
should I still contact support?

[Deanan]

The "failed to open" is now fixed and the pictures are very nice.
The problem here is that we can´t used the norwegian letters "æ,ø,å", to name the folder that we put the files in.

But the export from redcine-x build 54 to appel prores 4444/hq has turquoise spots.
should I still contact support?

Email me directly please. I'd like to look at those clips.
deanan
at
red

[nigelsmith]

I have had a similar problem with artifacts whenever I render out from redcine. See earlier thread:
http://reduser.net/forum/showthread.php?t=36557

[Ken Are Bongo]

Deanan and the people in RED is looking at this problem, and hopefully they will have a solution for this :)

What I did was taking down the "highlight" in RCX, and then the spots was gone.