Red camera firmware update.

[j72]

Hello,

I have searched but did not find exactly how Red cameras are planned to be upgraded. Fine, if this is too touchy question but maybe someone could tell if users could do that by themselves or that will require the unit to be sent for servicing?

Cheers,
Janis

[Casey Green]

Hi Janis - and welcome,

RED has stated that this will be done by email and/or downloads from the RED website.

http://www.reduser.net/forum/showpost.php?p=76226&postcount=10


We will enable features as we can. We have a plan and all it takes is a firmware upgrade (very easy to do). Audio, 2K @100 fps and Playback are all scheduled for September. They will come as they become ready.

You always have the option to wait for your camera until all features are enabled, although you miss a lot of fun that way.

Jim

http://www.reduser.net/forum/showpost.php?p=74461&postcount=1


In keeping with our philosophy (get used to it)... several things have changed.

Weight of the camera body is now an even 10 pounds. After changes to the sensor board cooling system (different than we had 2 weeks ago), and beefing up the body to go head to head with a Sherman tank... the body has bulked up. No steroids used, however. This is now one tight bomb.

As we have stated, about a hundred times, all features will not be enabled. This has now become our plan. We figure that no matter how high the anticipation, the extreme excitement can wear off after a bit of time. We have a fix for that. Just about the time you get used to the camera, Santa will drop by your email address and leave a package that makes your camera "new again". We will continue this plan to keep you plenty excited for a much longer period of time. And when you are fully capable to use all you have, we will surprise you.

We have discontinued the Premium Production Pack rail system due to lack of interest and/or everyone wanting to substitute parts. The only system you can buy is the Base Production Pack, then add parts and pieces as you need them. The price of the Base Package has not changed, although it is severly under-priced. We will honor our commitment.

More news to follow.

Jim

http://www.reduser.net/forum/showpost.php?p=72404&postcount=1


We have said for months that all features would NOT be enabled for the 1st cameras going out the door.

I would give you a complete list, but we continue to enable features as we prepare for this coming Friday.

We expect that all features will be done by early October. That means that if you get a camera before that date, you will receive a "present" every week that enables features as they become available.

You would open your email (or download from our website) a file that you transfer to a Compact Flash card. Insert the card and boot the camera. You will be asked if you want to "Upgrade your Firmware". You click "Yes". A minute later, you'll get a message that the update is complete. Reboot. Done.

We have spoken to all reservation holders for the 1st 25 cameras and they understand this. But your number may be coming up soon after so you should know.

You do have the option to wait until all features are enabled to take delivery at no consequence to you (if you have that much patience). We will hold your camera (same serial number) and ship when feature set is complete. So far, none of the 25 has chosen that option. But you can.

We won't know exactly how many features will be in or out of the 1st 25 until Thursday night. We will be testing and deciding until the last minute. Since things change everyday, what we say today will not mean much. I'm sure you will all hear about what is "in" and what is "coming" by Friday night.

Jim

[j72]

great, thank you Casey

[Brook Willard]

From what I've learned from chatting with camera owners, it's a very easy process. Just put the update file in a folder on a CF card [or a SD card, if I'm not mistaken] and pop it in the camera. It'll prompt you to update, update itself and delete the update from the card. It sounds totally simple.

[Billy Summers]

Brook, you're 100% correct.

I'm only speaking from experience...

Best,

B.

[bradvr]

Yes, I agree it is very easy install the firmware upgrades. In fact we have received and installed two upgrades since we received our cameras.

The upgrade files come via email and are identified as “su.tar” You simply create a folder named "Upgrade" on a camera formatted storage card and move the file to this folder. With the camera powered down, place the card in your camera and power up. In all cases, when the camera boot process finishes, the camera sees the update and asks if you wish to update your firmware. If you say yes, the process takes a few minutes and your camera is updated (unfortunately my Sony or Ikegami cameras never had such an easy process!).

There are some additional and important instructions accompanying the upgrades but the basic steps are listed above. BH

www.shootwithred.com

[Bing Bailey]

since jim said there would be weekly updates. did anything get updated this week ?

[Manuel Wenger]

would it be possible to do something like a version history, so one can see wich features got enabled with wich version, i´d like to see the progress in updates and on the other hand it would maybe help with troubleshooting.

just my 2 cents
Manuel

[Rob Lohman]

darkkelt: yes, not sure why that's of real interest though? :)

The cameras will be updated as things are fixed and/or new features are added. It's not necessarily going to be a release every single week.