Rocket goes black

[Paolo Tinari]

Every day, suddenly, it becomes impossible to charge clips in the viewer. I can see them in motion in the Clip selection window and in the bin; once i bring one of them to the viewer Redcinex goes black and freezes. When the RRocket is not enabled Redcine works again.
Only solution is to turn off the pc, remove the RRocket, start the pc then off again, remounting the RRocket and after i charged all the drivers it works again. :sad:

RedcineX log:

REDCine-X 194 Starting...
Using R3DSDK 3.0
Log level set to 4
RedRocket( Driver: 1.1.4.0 Firmware:1.1.6.8 Serial#: 30090639 ) PCIExpress( Ok: True Speed: 250 Width: 64 Count: 8 ) Status(4623, 41.000000 37.000565, 1.001556 1.505837 2.502632 3.190036 5.239277 11.872511)

Windows crash log:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: REDCINE-X.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Hang Signature: dd2b
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1040
Additional Hang Signature 1: dd2b8581c15Betacam9e6ca77Betacam8081736358
Additional Hang Signature 2: 0901
Additional Hang Signature 3: 090152b3fb24a311d89915e35a6e9ee0
Additional Hang Signature 4: dd2b
Additional Hang Signature 5: dd2b8581c15Betacam9e6ca77Betacam8081736358
Additional Hang Signature 6: 0901
Additional Hang Signature 7: 090152b3fb24a311d89915e35a6e9ee0

[Deanan]

Can you email us at redcinex at red?

[Paolo Tinari]

Can you email us at redcinex at red?

Yes but still no anser. I'll be back in 1 week. Will contact you again then.
Bests,
p.