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Jannard
10-12-2007, 12:57 PM
It has become apparent that we cannot ship out all cameras on one day of a scheduled release. Please note the word "Begins" now is inserted into the schedule.

You CAN choose to wait until all features are enabled to take delivery (with no penalty). We now expect all features to be enabled by November 30th.

We encourage anyone that is nervous about accepting a camera that does not have all features enabled to wait.

Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim

PaulClements
10-12-2007, 01:00 PM
Do you have anticipated dates for certain accessories Jim?

Namely the RedDrive, EVF and still mounts.

Cheers

Paul

Kevin Halverson
10-12-2007, 01:01 PM
This seems very reasonable.

Why not spread the work load of the shipping department a bit. Why should they be the only ones that get to work just one day a month? :)

Jannard
10-12-2007, 01:30 PM
Do you have anticipated dates for certain accessories Jim?

Namely the RedDrive, EVF and still mounts.

Cheers

Paul

EVFs will begin to ship with 51-100, but they are in short supply. RED Drives end of October, Nikon mount in November and Canon FD after the 1st of the year (although I have heard that someone is making them now).

Jim

Warren Kommers
10-12-2007, 01:31 PM
What if you pick it up? That was my plan anyways as I drove through your neck o the woods from the holidays.

George A.
10-12-2007, 01:34 PM
Jim,

No BNCR mount in the future?

(made by RED, I mean)

Jay A. Kelley
10-12-2007, 01:35 PM
This is the news I needed to hear.. NOW I can plan my entry into the world of RED..

But you all forgot to ask Jim about the MOST IMPORTANT ITEM OF ALL.. Far more important than the stupid camera....

JIM!! WHERE ARE THE T-SHIRTS

:)

Simon Blackledge
10-12-2007, 01:39 PM
Does Full features include 1080 on the SDI and hdmi out ?

Jay A. Kelley
10-12-2007, 01:43 PM
It would have too, don't you think. Otherwise what are they there for?
Jay

Shawn Nelson
10-12-2007, 01:52 PM
EVFs are shipping with 51-100. RED Drives end of October, Nikon mount in November and Canon FD after the 1st of the year (although I have heard that someone is making them now).

Jim

Jim, I still have not yet received my EVF and have been waiting for it.

Eric MacIver
10-12-2007, 01:53 PM
So, do you anticipate having stepped delivery on all batches, or could I stop by and pickup my #400 level cameras the same day I pick up my #200 cameras? (hopefully all on Nov. 30th ;) )

Eirik Tyrihjel
10-12-2007, 02:03 PM
ARghh it slipped... (Twisting trying to hide my initial disappointment) I was hoping it wouldn´t... well I am just NOT going to be disappointed, this MUST mean that a new set of Mac pros are ready before I get my RED - and I want that. And like anyone else I want RED to ship working products, that I can use straight out of the box.

I still have a hope of getting my #476 before 2008, I am allowed that! (hope)

Jason Francois
10-12-2007, 02:09 PM
Thanks for the update Jim.

Wow, for me this is good news.

I've been fighting with whether or not I was going to get the camera...or rather would i need it and be able to afford it.

Now, it looks like maybe December to Jan. (just guesstimating) for my number to be called, which could be perfect because I'm producing a movie that might be shooting in Japan in the Spring...we're talking about shooting RED. I can imagine how amazing Tokyo would look in 4k. . If all this falls into place I could be using my own kit as a second camera on the shoot.

Crossing my fingers.

Jason

Joe Aurili
10-12-2007, 02:32 PM
Same here. I was just told yesterday that it could be backorderd up to a month from now???


Jim, I still have not yet received my EVF and have been waiting for it.

Steve Sanacore
10-12-2007, 02:46 PM
Thanks Jim - even though I am way down on the list - it now feels real. Can't wait to have this camera!

Steve Sanacore

BASSAM MSSALATIE
10-12-2007, 02:52 PM
EVFs are shipping with 51-100. RED Drives end of October, Nikon mount in November and Canon FD after the 1st of the year (although I have heard that someone is making them now).

Jim

Thanks very much Jim
its great news here about canon FD mount i hope it is a promise from Jim
cause i had nightmares about loosing my lenses and start searching for other kind of lenses .cause i used to use FD for long time
i am very happy with today news.:usd:

Rick Darge
10-12-2007, 02:55 PM
I'll be honest, I'm disappointed with the constant slipping of dates but won't be refunding anytime soon.. I'd much rather be told, 'You'll get it when it's done Kid' rather than plan on a date, then plan on another date, etc. The waiting is the hardest part.. I'm planning on 2008 for delivery..

Dan Blanchett
10-12-2007, 03:02 PM
This is pretty much what I expected considering the volume, and it's not much of a difference for me. But I am still unclear about electing to pick up our camera in person. For those that live in the area, it would be highly desirable. I'm not expecting a tour or special cookies or anything, just trying to avoid any chance of my camera getting damaged in transit from LA to San Diego.

Evan Owen
10-12-2007, 03:02 PM
...
Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim

Jim, I'm really interested in February. Not only are you going to start delivery on the 30th (which will be rather difficult), but it looks like you're only planning on delivering 500 of the 600 cameras between numbers 1601 and 2200. :blink:

Just thought I'd point that out... :usd:

BASSAM MSSALATIE
10-12-2007, 03:04 PM
:innocent: :innocent:
It has become apparent that we cannot ship out all cameras on one day of a scheduled release. Please note the word "Begins" now is inserted into the schedule.

You CAN choose to wait until all features are enabled to take delivery (with no penalty). We now expect all features to be enabled by November 30th.

We encourage anyone that is nervous about accepting a camera that does not have all features enabled to wait.

Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim


Jim
small question please ?
what about (Time Stamp) orders is there is any
translation for those timestamp order number Link us to Serial numbers scheduled release
you just Placed here

Adrian T.
10-12-2007, 03:06 PM
Jim, I'm really interested in February. Not only are you going to start delivery on the 30th (which will be rather difficult), but it looks like you're only planning on delivering 500 of the 600 cameras between numbers 1601 and 2200. :blink:

Just thought I'd point that out... :usd:

http://www.accesswave.ca/~thomson/ackbar.jpg
:clown2:

Nils Ruinet
10-12-2007, 03:14 PM
:innocent: :innocent:


Jim
small question please ?
what about (Time Stamp) orders is there is any
translation for those timestamp order number Link us to Serial numbers scheduled release
you just Placed here

Same question here...
Would be nice to know that now :whistling:
I know this has been asked loads of times, but I remember someone saying that at some point we'd be able to know ?

Tony Lorentzen
10-12-2007, 03:27 PM
I still don't have any idea where in these delivery schedules I can plot myself in...

Häakon
10-12-2007, 03:30 PM
EVFs are shipping with 51-100.

Jim
Hi Jim,

I hate to be a constant thorn in your side, but I learned a long time ago that reading into someone else's posts leads to unsafe assumptions.

When you say "EVFs are shipping," does that mean they're functional, or just that the physical hardware will be available (and "activated" later through a firmware update)? When I went to the Silverado presentation in Folsom last month, they already had their EVF too - but it didn't work.

Great news about the RED-DRIVEs in a couple of weeks; I hope they will be a usable/reliable option for those of us wanting some longer record times.

Sean Michael Johnston
10-12-2007, 03:34 PM
Looks like I might be getting birthday present by Feb 10th!

David Cubbage
10-12-2007, 03:49 PM
Jim, I know you guys are extremly busy but it would be really nice to know where abouts we are down the list as far as our given time stamps/order numbers go. It would be so comforting to know where in the loop we are.

David.

david farland
10-12-2007, 03:55 PM
Thats good news for me as it gives me more time (=money) to purchase all accessories before the camera arrives. I'm sure it's a bummer for a few of you and sorry about that

I'd rather have a little more time to get the matte box, etc I want than have to wait with the camera without certain accessories.

Just a thought here and don't want to open a can of worms but to date Jim has been the one slipping the date because of various reasons. One bottle neck I'm expecting is readying the sheer volume of units with addition functionality at each milestone date.

Now what if reservation holders could contact Red and inform they would prefer their camera at a later date, say a couple of extra months, that could help both parties!
It could mean that the people who are cashed up and want their camera asap are less impacted and the ones that could wait a little are also helped.

Cheers,

Jannard
10-12-2007, 04:42 PM
I have been getting a lot of personal emails asking if we can make someone's schedule or not with absolute certainty so they can plan their project. Our job is to deliver as good of cameras as we possibly can as quick as we can. We cannot assure anyone of a firm date. If you are in doubt, rent a RED from someone who has one, rent something else, buy something else, or postpone your shoot until your camera is in hand.

Jim

Kevin Halverson
10-12-2007, 05:08 PM
No one can assure anyone that the sun will come up tomorrow with "absolute certainty" so why bug a camera manufacturer about a ship date that has been clearly stated, can and will change.

I suggest that everyone follows Jim's advice and have your contingency plans in place.

Seung Han
10-12-2007, 07:02 PM
I'm guessing after numerous requests about time stamps with no replies that either:

a - this information will reveal something RED does not want out in public form as of now.

b - time stamps = second class customers

c - it's too insignificant to address.

Again, these schedules, shedule changes, schedule slips don't mean a lot to customers who are post 1500...

David Battistella
10-12-2007, 07:03 PM
I have been getting a lot of personal emails asking if we can make someone's schedule or not with absolute certainty so they can plan their project. Our job is to deliver as good of cameras as we possibly can as quick as we can. We cannot assure anyone of a firm date. If you are in doubt, rent a RED from someone who has one, rent something else, buy something else, or postpone your shoot until your camera is in hand.

Jim

I can't believe you have to make these posts. It seems so obvious.


Thanks for posting a new schedule. It's good to know that the RED drives will be shipping soon.

David

liquidigital
10-12-2007, 07:09 PM
Same question here...
Would be nice to know that now :whistling:
I know this has been asked loads of times, but I remember someone saying that at some point we'd be able to know ?

Wondering too, but I have yet to ask... just don't want to put anymore pressure on these guys. I am curious though, obviously. :nerd:
I ordered early Sept., just before IBC.

Michael Schrengohst
10-12-2007, 07:11 PM
I'll be honest, I'm disappointed with the constant slipping of dates but won't be refunding anytime soon.. I'd much rather be told, 'You'll get it when it's done Kid' rather than plan on a date, then plan on another date, etc. The waiting is the hardest part.. I'm planning on 2008 for delivery..

Richard, I thought you were 56? (Years Old)

Shawn Nelson
10-12-2007, 07:13 PM
Am I the only one perceiving it to be overboard to repeatedly offer the 110% refund if someone doesn't like something? It seems analogous to a spouse retorting 'Well if you don't like it, you can divorce me' to minor things.

Meaning, let's not put a Me-&-Red divorce on the table just because features aren't enabled. Let's just work through this :-)

So I am not saying this to be mean spirited, just to say that I would never take that 110% refund but still feel qualified to make counter-requests.

I guess it doesn't even apply to me, since i already took delivery, maybe it just seems odd to me because I can't imagine anyone taking him up on it.

David Battistella
10-12-2007, 07:21 PM
I guess it doesn't even apply to me, since i already took delivery, maybe it just seems odd to me because I can't imagine anyone taking him up on it.

Me niether, but I think it is polite (and a bit coy) to make the offer. It is the fair and correct thing to do because there is no pressure to buy if you have made the deposit. I think it shows confidence and respect.

David

Shawn Nelson
10-12-2007, 07:34 PM
Me niether, but I think it is polite (and a bit coy) to make the offer. It is the fair and correct thing to do because there is no pressure to buy if you have made the deposit. I think it shows confidence and respect.

David

Oh I 100% concure about the offer standing

David Battistella
10-12-2007, 07:43 PM
Oh I 100% concure about the offer standing

You have the advantage of having met the man and have a raport with him, I just figure it out by what I read here.

David

Shawn Nelson
10-12-2007, 07:46 PM
You have the advantage of having met the man and have a raport with him, I just figure it out by what I read here.

David

Jim is one of the most stand up guys I've ever met. I'd go to the mat to defend that guy's rep to anyone who asks.

David Battistella
10-12-2007, 07:52 PM
Jim is one of the most stand up guys I've ever met. I'd go to the mat to defend that guy's rep to anyone who asks.

Yeah,

That's obvious by what I read here. Keep up the good work here Shawn, I appreciate what you have posted, it helps a lot.

David

david farland
10-12-2007, 08:10 PM
I think it shows confidence and respect.

David

I think it's dismissive...!!

...which I guess is the point, as I wouldn't want a continual flow of emails asking when, what or why can't I have my camera yet as I'm doing my best to get them out.

But I guess (hope) Red knows they can't have it both ways.....to have thousands of people with their nose pressed up against the glass waiting for their camera.......and not saying a word!

Cheers,

Rick Darge
10-12-2007, 08:24 PM
Richard, I thought you were 56? (Years Old)

Haha, what gave you that impression? Am I that grumpy?

I'm in my twenties still.

David Battistella
10-12-2007, 08:33 PM
I think it's dismissive...!!

...which I guess is the point, as I wouldn't want a continual flow of emails asking when, what or why can't I have my camera yet as I'm doing my best to get them out.

But I guess (hope) Red knows they can't have it both ways.....to have thousands of people with their nose pressed up against the glass waiting for their camera.......and not saying a word!

Cheers,

Point taken. It's a tough spot. They want everyone to have their nose against the glass and they have set high goals PUBLICLY. This takes some very large balls. I can admire this because most of the time in our business we have been slaves to the technology with no real input. (and other companies would not have the sack to do what red has done) .

I can totally see the point of view that they are dismissive but can people really expect Jim to rush their camera because they promised someone they would shoot with it, or they have a "project". If they have a "project" they can shoot 35mm and then wait for the RED for their next film.

RED faces the same problem of every start up, they need to be creative when it comes to hype (to get the word out) and they have done a great job at getting people talking about their technology. They've delivered and are being (i think) as open as they can be under the circumstances.

sometimes just shutting up is better (as the stuff on this board can get out of hand very quickly).

David

Lauri Kettunen
10-13-2007, 01:38 AM
In the end of the day it's helpful if one realizes that RED has adopted a new style to make business which calls for a new attitude from the customers as well.

As far as I understand the key issues are:

1) RED's goal is to get the cost of the camera & accessories as low as possible, and

2) RED shares the information of R&D progress on these pages with all those who are interested in the camera.

3) RED updates their best assumption of the delivery schedule, and tells one to be prepared for changes.

Now, if one compares this to the traditional business style -big R&D teams, big sales department, expensive advertising companies around the world, and almost complete silence of the technical details- it soon becomes evident why the others are not able to sell a 4K camera for this price tag. The other way around, as we are going to get the camera for a very reasonable cost, it just implies one should not expect to have everything immediately.

Summing up, the question is of two sided coin. Picking the other side from RED and the other from Sony, Panasonic, or Canon is bound to create some internal frustation. What about: "relax"

roryhinds
10-13-2007, 03:06 AM
I phoned the RED office yesterday and was told the EVF are not shipping.

So what is it? Are they shipping or are the not shipping?

Seung Han
10-13-2007, 03:26 AM
In the end of the day it's helpful if one realizes that RED has adopted a new style to make business which calls for a new attitude from the customers as well.

As far as I understand the key issues are:

1) RED's goal is to get the cost of the camera & accessories as low as possible, and

2) RED shares the information of R&D progress on these pages with all those who are interested in the camera.

3) RED updates their best assumption of the delivery schedule, and tells one to be prepared for changes.

Now, if one compares this to the traditional business style -big R&D teams, big sales department, expensive advertising companies around the world, and almost complete silence of the technical details- it soon becomes evident why the others are not able to sell a 4K camera for this price tag. The other way around, as we are going to get the camera for a very reasonable cost, it just implies one should not expect to have everything immediately.

Summing up, the question is of two sided coin. Picking the other side from RED and the other from Sony, Panasonic, or Canon is bound to create some internal frustation. What about: "relax"

I agree 100%.

I just want to know what my time stamp means...

Sanjin Jukic
10-13-2007, 03:45 AM
I've just got email from RED about delivery schedule update from Jim.

Also I am fine with the new adjusted delivery schedule.

Christian Edwards
10-13-2007, 05:29 AM
Jimbo,



when do you think all features will be enabled?

Ben Feuer
10-13-2007, 05:50 AM
Original post says end of November.

stockfootage
10-13-2007, 06:21 AM
The new schedule offers no insight into orders that are time stamped. We are just as eager as those with serial numbers to get our Reds. Please, more information.

Michael Schrengohst
10-13-2007, 06:30 AM
Haha, what gave you that impression? Am I that grumpy?

I'm in my twenties still.

Just a wankin on your chain dude....
I know your footie will blow it out,
hang and chill....

Peter Östlund
10-13-2007, 07:10 AM
I dont have a serial number but a tracking number.
Is the new Delivery Schedule relevant on the tracking numbers?

If not. How do we get any wiser regarding our RED-expectations?

liquidigital
10-13-2007, 07:11 AM
The new schedule offers no insight into orders that are time stamped. We are just as eager as those with serial numbers to get our Reds. Please, more information.

Had the adjusted sched emailed to me. But it's hard to interpret the schedule when we don't know where we fall in the serial numbers bracket. I have an order number, rather than a time stamp, unless they are the same thing?

Jay A. Kelley
10-13-2007, 07:23 AM
If I were Jim I'd be pretty pissed. He posts a schedule that gives rough release dates all the way up to 4000 (Which should cover most of us I think). Then he gives release dates for firmware and remaining accessories.

And then some people INSULT him for not answering more questions.

No wonder he does not talk a lot about it.

The cameras are shipping, and we now have a pretty good idea of when they will arrive.

Will the date slip some more? You bet your undies it will.. They are on a learning curve right now. However, I am betting once they are 99% bug free, with all accessories working, then you will see some more speed.

Jay

liquidigital
10-13-2007, 07:37 AM
Jay, I hope you don't mean me! You can see from my other posts that I have the upmost respect for Jim and the Red team. I'm just curious where I fall on the list. As others have stated, my order number/time stamp/tracking number isn't a clear representation of my serial number, or if it is, it seems lost in translation. Thanks.

Curran Giddens
10-13-2007, 08:02 AM
I guess since RED is too busy to work out the timestamp/serial number issue. Maybe those who don't have a serial number can try to figure it out among themselves. At one point I remember they had 2500 orders. Use that point as a reference for those who ordered before it. etc.

liquidigital
10-13-2007, 08:23 AM
That's a good reference, thanks Curran. I'm guessing that puts me around April/May area.

albert rudnicki
10-13-2007, 08:24 AM
It has become apparent that we cannot ship out all cameras on one day of a scheduled release. Please note the word "Begins" now is inserted into the schedule.

You CAN choose to wait until all features are enabled to take delivery (with no penalty). We now expect all features to be enabled by November 30th.

We encourage anyone that is nervous about accepting a camera that does not have all features enabled to wait.

Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim

Correct me if I am wrong, but there has to be a better way to say it.

Begins January 30th
It's nothing more then "February"

:wink:

Peter Östlund
10-13-2007, 08:55 AM
I am full of respect for Jim and his team, they are welcome here for coffe and a snack.
Nevertheless I need to know if the tracking number are corresponding to the serial number. If Jim and his team cannot walk on water they should provide this simple info.
If they can indeed walk on water, same thing, I still need to know, and addition to that I want to know how the do the walking thing.

;-)

Peter

Curran Giddens
10-13-2007, 09:11 AM
That's a good reference, thanks Curran. I'm guessing that puts me around April/May area.

Here is some more info for reference:


http://www.reduser.net/forum/showthread.php?p=51989#post51989

06-17-2007 Jim said: If you place an order now, we require a 10% deposit. There are just about 2000 orders total to date.



http://www.reduser.net/forum/showthread.php?p=77739#post77739

09-03-2007 Sean R. said: These guys got it spot on. If you order now you can expect delivery in Spring of 2008, probably March. Once again though to remind all these are tentative dates and subject to change, however a good estimate.
The most important thing is the IBC dynamic. We expect a big influx of orders at IBC and an even bigger one right after so the queue will indefinitely be lengthened.



http://www.reduser.net/forum/showpost.php?p=87974&postcount=6

09-21-2007 Jim said: So far, all current orders received should be filled by April 2008.

Stephen Williams
10-13-2007, 09:15 AM
Hi Curran,

At IBC I was told by Ted that there was a longer wait than that.

Stephen


Here is some more info for reference:


http://www.reduser.net/forum/showthread.php?p=51989#post51989

06-17-2007 Jim said: If you place an order now, we require a 10% deposit. There are just about 2000 orders total to date.



http://www.reduser.net/forum/showthread.php?p=77739#post77739

09-03-2007 Sean R. said: These guys got it spot on. If you order now you can expect delivery in Spring of 2008, probably March. Once again though to remind all these are tentative dates and subject to change, however a good estimate.
The most important thing is the IBC dynamic. We expect a big influx of orders at IBC and an even bigger one right after so the queue will indefinitely be lengthened.



http://www.reduser.net/forum/showpost.php?p=87974&postcount=6

09-21-2007 Jim said: So far, all current orders received should be filled by April 2008.

Russ Fill
10-13-2007, 09:18 AM
What would that mean in terms of order number? As I don't have a serial number. My order number is 481062646
I was told that maybe around Jan/Feb

Curran Giddens
10-13-2007, 09:43 AM
Hi Curran,

At IBC I was told by Ted that there was a longer wait than that.

Stephen

yeah, that is probably right. Then add another week plus two business days and you have your delivery date. I just did a quick search.

Sean
10-13-2007, 09:47 AM
Someone may have asked. Just wondering if picking up in person helps in getting the camera a few days earlier than if it has to be packaged and shipped. (For our next shoot, a few days may make the difference.)

Peter Östlund
10-13-2007, 09:59 AM
Is there anybody out there who can answer if there is a direct connection between serial number and tracking number?

Jeff Kilgroe
10-13-2007, 10:00 AM
Begins January 30th
It's nothing more then "February"

...Not if I can actually pick mine up on January 30th. :)

number6
10-13-2007, 10:04 AM
This is so much better than the IPod release. For them, there was just one date of the feeding frenzy. RED has managed to keep the frenzy going non-stop. This company is going to be one big fat whale with all the non-stop feeding.

Nano-25
10-13-2007, 10:50 AM
Thanks jim... I hope you to be very happy with your life same me.
Red company is the first company in the world to let the small pro to be big pro. thanks from Arabic Man to big American Man. :)

Adam C Lubkin
10-13-2007, 10:55 AM
Someone may have asked. Just wondering if picking up in person helps in getting the camera a few days earlier than if it has to be packaged and shipped. (For our next shoot, a few days may make the difference.)

No, it doesn't. It can actually be the opposite, as it is in our case (51-100). Shipping starts Monday but pickup is Friday. If a few days make the difference with your shoot then you're probably cutting it too close.

Jason Ing
10-13-2007, 11:07 AM
Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim

:help: Jim, I don't want to sound negative because I personally think it's fantastic and a breath of fresh air that you are upfront and keep open communications with your customers.

But I gotta say this... why put serial numbers when serial numbers aren't used anymore (from a timestamp point of view)? Correct me if I'm wrong, but serial numbers are completely meaningless to almost half of your Red customers (now that you're up to over 4000).

So it was great to get an email announcement this morning, but a disappointing tease to find a list of meaningless serial numbers (for those who don't have serial numbers).

patrickortman
10-13-2007, 11:12 AM
I feel a little bad for those who are expecting their cameras to begin shipping on Feb 30th. It may be a verrrrrry long wait.

I kid, I kid! :-)

I'm just happy to be a tiny consumerist part of this, to me this is kind of like getting a SGI workstation or a Mac back in the day- all of a sudden, the possibilities just explode and the world gets a lot more interesting.

Omnius
10-13-2007, 11:42 AM
Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)



Thank you for this valuable information Jim.
For those who know the serial numbers of their cameras this is an excellent reference.

Though a few people have been asking questions regarding the orders that have not been issued serial numbers. Those questions so far appear to be generally left unanswered.
Curran has taken the initiative in the following manner:


I guess since RED is too busy to work out the timestamp/serial number issue. Maybe those who don't have a serial number can try to figure it out among themselves. At one point I remember they had 2500 orders. Use that point as a reference for those who ordered before it. etc. . . . . . . .

Here is some more info for reference:


http://www.reduser.net/forum/showthread.php?p=51989#post51989

06-17-2007 Jim said: If you place an order now, we require a 10% deposit. There are just about 2000 orders total to date.



http://www.reduser.net/forum/showthread.php?p=77739#post77739

09-03-2007 Sean R. said: These guys got it spot on. If you order now you can expect delivery in Spring of 2008, probably March. Once again though to remind all these are tentative dates and subject to change, however a good estimate.
The most important thing is the IBC dynamic. We expect a big influx of orders at IBC and an even bigger one right after so the queue will indefinitely be lengthened.



http://www.reduser.net/forum/showpost.php?p=87974&postcount=6

09-21-2007 Jim said: So far, all current orders received should be filled by April 2008.


Thank you Curran for your post.
It's an excellent reference point.

On the 18th of June, 2007 Jim says the following

If you place an order now, we require a 10% deposit. There are just about 2000 orders total to date.

Jim

•Can anyone tell us what the last serial number to be issued was?

•WHY were serial numbers no longer issued?

In an E-mail to me on the 20th of June 2007 Kelly told me that "anyone who ordered at NAB 2007 or after was not assigned a serial number, only a time stamped order form"

So it seems in April they stopped issuing Serial Numbers which means that about 2,500+ orders have not been issued serial numbers, yet now we're given an approximate shipping schedule based on Serial Numbers which is a bit vague for those 2,500+ orders who have no idea what their cameras serial numbers are.

If Red knows that Serial Numbers 2000-4100 (for example) will start shipping from around late February 2008 to late May 2008, why are they not disclosing those Serial Numbers to those people who have orders that correspond within that serial number range?

These are just basic questions I imagine a few people would like direct answers to.

Sure the information provided above is extremely detailed and useful for those who already know the serial numbers of their cameras, and it is somewhat useful for those who do not know the serial numbers of their cameras, for example, since I ordered during NAB 2007 then I should be hoping to expect my purchase to be shipped out to me in early March 2008, but like many others who ordered during NAB and beyond I was not given the serial numbers for my cameras but instead told that my order had been "time stamped", and it would be really nice to know where my place is, and where I (and the many others out there) ACTUALLY stand in the Red Scheduling Universe.

If Red is giving us a shipping schedule based on serial numbers, is it too much to ask to know what the serial numbers of my cameras are, or to get
a straight and direct answer to the questions above?


If I were Jim I'd be pretty pissed. He posts a schedule that gives rough release dates all the way up to 4000 (Which should cover most of us I think). Then he gives release dates for firmware and remaining accessories.

And then some people INSULT him for not answering more questions. . . . . .

Who exactly has been "Insulting" to Jim?
I'll be the first to break their knee caps.

I think most of us here are very grateful and appreciative that Jim and the entire team at Red have been doing what they have done, and that Jim and the team at Red have been as responsive as they have, especially taking into consideration that they all are probably quite busy.

Yet there's nothing wrong with asking some basic questions here, questions that a few people obviously feel have not been adequately answered, otherwise they wouldn't be asking the questions, would they?

Is it insulting to ask questions?

I think it's more insulting to some people to have their questions remain unanswered.

Not that I'M personally feeling insulted or anything, because personally I'm not :biggrin: but I think there are alot of people out here who want to know.
ya know?

I'm just one of them.

Curran Giddens
10-13-2007, 12:23 PM
•Can anyone tell us what the last serial number to be issued was?



I think there were between 1450 and 1475 serial numbers issued. Not sure of the exact number.

Omnius
10-13-2007, 12:26 PM
I think there were between 1450 and 1475 serial numbers issued. Not sure of the exact number.

Cool.
Thanks Curran.

Adam C Lubkin
10-13-2007, 12:49 PM
If Red issued serial numbers for all reservations they'd be stuck with the cameras from any cancelled orders, unless they shifted the numbers every time an order was cancelled, which would be a logistical nightmare.

Steve Murray
10-13-2007, 01:08 PM
The problem is that delivery is based by RED on serial numbers --- but about 2/3 of us have no idea where we fit into that system since we do not have a S/N.

Their decision to stop issuing S/N's has left a lot of people in the dark about when they can expect their camera. While the lucky first 1500 know when -- it's a possible 3 month window for 2000+ people.

Peter Östlund
10-13-2007, 01:10 PM
Why is that?
If no one collects camera no 785 someone else can have it even if he/she has to stay in line. There is far to much humble understanding in this forum. We have to admit there sometimes is a lack of information. I am sure mr Jannard is aware of this and don't put us, who are wondering, in the black book. As I understand this is a man who himself would have the same kind of questions in a similar situation.
Hey guys.
He is a hero, right, and I would like to mould a statue made of silver extracted from 35 mm film.
But I still need some answers here.

Michael "Dorkman" Scott
10-13-2007, 01:53 PM
Why is that?
If no one collects camera no 785 someone else can have it even if he/she has to stay in line.
Last I understood it, if camera #785 (for example) goes uncollected, it goes into the service pool, presumably to be cannibalized for parts should the need arise. No one gets it.

Peter Östlund
10-13-2007, 02:08 PM
That makes sense.

Häakon
10-13-2007, 02:23 PM
Last I understood it, if camera #785 (for example) goes uncollected, it goes into the service pool, presumably to be cannibalized for parts should the need arise. No one gets it.
Wait, so they're not shipping #785 anymore???

Just kidding. :-) Guys, relax. It won't be until at least the new year that customers without serial numbers get their cameras, and lots of things are bound to change in that time. I know people want to know when their cameras are coming - we're all dealing with the same situation - but the best RED can do is tell you that you will have it as soon as possible. A "three month window" may not sound appealing, but the reality is that even if Jim had made a post saying "we estimate your camera will be available in February," that's essentially a three month window as well. Things change, delays happen, dates slip. I was part of a group that was originally looking at a July release after NAB, then it moved to "end of August," "September 15," "September 28," and now October 15. (And this week we were informed that if we want to pick it up in person, we have to wait until the 19th to do that). So at this point I'm not assuming anything anymore until the camera is in my hands.

I realize it's a tough pill to swallow when you live in a world of "iPhone launches on June 29th!" and "Halo 3 comes out on September 25th!" but realize that this is not a broad consumer product - in fact, it's a brand new product from a brand new company and it's already light years ahead of anything else even remotely close to it on the market. The other advantage that later reservation holders have is that you will for sure be getting a camera with the kinks worked out, ready to go for even the most demanding situations. I was never able to make a reservation through Panasonic or Sony for any of their cameras, so this system already puts you in a better spot.

Let's see how the next couple of months fare and where we stand with order numbers closer to the end of the year. I'm sure by that time Jim & Co. will have more information for those who are in the next cycle of orders.

Omnius
10-13-2007, 02:28 PM
Well said Häakon

No wonder your a moderator :)

Omnius
10-13-2007, 02:30 PM
This is post number 29

Omnius
10-13-2007, 02:31 PM
OMG!
I'm so happy!

I'm now a "Member"

Woopee!

Häakon
10-13-2007, 02:49 PM
Well said Häakon

No wonder your a moderator :)
I'm also a moderator so I can remind you that you + are = you're. :clown2:

Jannard
10-13-2007, 03:33 PM
Please note:

EVFs will begin to ship with 51-100, but they are in short supply.

Jim

Häakon
10-13-2007, 03:35 PM
Please note:

EVFs will begin to ship with 51-100, but they are in short supply.

Jim
Jim,

I inquired earlier but got no reply. In addition to the EVFs beginning to ship, is the firmware now updated to enable their use?

Cüneyt Kaya
10-13-2007, 03:37 PM
cool, if reds evolution keeps being that fast(look what red made the last 6 weeks), my red will probably fly next year

Tony Lorentzen
10-13-2007, 03:43 PM
cool, if reds evolution keeps being that fast(look what red made the last 6 weeks), my red will probably fly next year

Sure - and make coffee, take out the trash, walk the dog and do the dishes. The future looks so bright I have to wear shades :matrix:

number6
10-13-2007, 04:09 PM
I know this is counter-intuitive, but what if some of us actually want to delay our order for a month or two? I've heard others saying just that, and I have said so in another thread.

I have two cameras on order but will not likely begin shooting until well into '08. Things could change between now and then, but I would be satisfied accepting my first camera and shifting my receive date for the second one a month at a time. I need the first one to get acquainted, but may not have use for the second one for some months. I'm not saying definitely at this point, situation could change, but I MIGHT be willing to swap places with a later time-stamp holder (both of mine are time stamped) who is in dire straits to get a project done on RED.

I'm not trying to make money off this, so what if a time-stamp holder would notify RED that he/she is willing to defer acquisition and anyone wanting to speed up acquisition would also contact RED and be put on a list. Then, depending on how long the time-stamp holder was willing to defer, a match could be made with the first on the list of the time-stamp holders for that grouping. Neither party would know who the other was, so it would be a fairly done deal with no quid pro quo.

Of course, it would be a little more work for RED, but it could have its rewards. In my case, for instance, I would probably buy more accessories earlier while not having to accrue the extra cash for the second RED. It would just give me more time to be financially able to buy more accessories all together.

Also, when demand catches up with supply, will RED develop a lease/purchase option? With attending insurance and a large enough doun payment, it looks like something that would fly.

Rick Darge
10-13-2007, 04:26 PM
Being that EVFs are in short-supply.. Should I put 10% down on one soon? All I have reserved thus far is the Camera and the old zoom lens..

Tony Lorentzen
10-13-2007, 04:30 PM
Jim has stated previously that as the cameras are not fully operational you're entitled to delay your order - just like RED is entitled to postpone delivery on your order. Which is only fair for both parties.

I'm quite sure Jim has a very clear opinion on switching reservations. I understand you request, but even though I have no idea of how RED does it's delivery handling, I think it would be a huge undertaking for RED to switch people's orders around.

Peter Östlund
10-13-2007, 04:32 PM
I know I am repeating myself here. But now since mr Jannard is around:
Is the tracker number equivalent to the serial number when it comes to the art of waiting?
Thats all I want to know for the moment.

thanks

Omnius
10-13-2007, 06:48 PM
Sure - and make coffee, take out the trash, walk the dog and do the dishes. . . .

. . . and take that trip to France, circumnavigate the globe alone on a skateboard, submit to the cryonics experiment at Arizona State University. . .

number6
10-13-2007, 07:14 PM
Jim has stated previously that as the cameras are not fully operational you're entitled to delay your order - just like RED is entitled to postpone delivery on your order. Which is only fair for both parties.

I'm quite sure Jim has a very clear opinion on switching reservations. I understand you request, but even though I have no idea of how RED does it's delivery handling, I think it would be a huge undertaking for RED to switch people's orders around.

Switching orders just involves telling time-stamp number xxxxxx that your delivery date has been moved up a month and time-stamp number kkkkkk has been moved back into the vacated number. This could easily be done by hand, but I'm sure they are computerized, and should be doable in seconds. Everything else would handled as though xxxxxx had been time-stamped when kkkkkk was time-stamped and vice-versa.

They can figure this out. They are geniuses!

Jay A. Kelley
10-13-2007, 08:52 PM
Jay, I hope you don't mean me! You can see from my other posts that I have the upmost respect for Jim and the Red team. I'm just curious where I fall on the list. As others have stated, my order number/time stamp/tracking number isn't a clear representation of my serial number, or if it is, it seems lost in translation. Thanks.

Nope I did not mean you.. Honestly, I forgot who promted me to write my post.. I'm getting old.
Jay

NZ1
10-13-2007, 09:25 PM
It has become apparent that we cannot ship out all cameras on one day of a scheduled release. Please note the word "Begins" now is inserted into the schedule.

You CAN choose to wait until all features are enabled to take delivery (with no penalty). We now expect all features to be enabled by November 30th.

We encourage anyone that is nervous about accepting a camera that does not have all features enabled to wait.

Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim



Thanks but completely useless information if RED has not provided you with serial numbers ?

Come on RED... you can do better!

ALLSTAR
10-13-2007, 09:57 PM
hi,My serial number is 769,it shows that my number would be delivered "begin" Dec. 30th.
Should I still wait from Dec.30th, or can I get it ON Dec. 30th?
Because I am planning to go over to LA, I have to schedule for the tichet and other stuff. The otehr question is, about the payment,what is the possible way to pay? by visa card or by check? or other ways? thank you very much

Häakon
10-13-2007, 10:25 PM
hi,My serial number is 769,it shows that my number would be delivered "begin" Dec. 30th.
Should I still wait from Dec.30th, or can I get it ON Dec. 30th?
Because I am planning to go over to LA, I have to schedule for the tichet and other stuff. The otehr question is, about the payment,what is the possible way to pay? by visa card or by check? or other ways? thank you very much
Besides the fact that the schedule is prone to frequent changes, December 30th is a Sunday. I wouldn't take that schedule as the gospel truth, but rather a loose guideline as to when your particular camera might be ready.

Jannard
10-13-2007, 11:34 PM
Obviously, this is a loose guideline. But one thing of interest is that we will convert all orders received to serial numbers in the next couple of weeks. That should provide all customers with a bit better feel of where they stand.

Jim

Peter Östlund
10-14-2007, 12:10 AM
This make a difference, thanks mr Jannard.
I will call you Jim after the coffe mentioned in reply #58.

Peter

Brandon Fraley
10-14-2007, 12:55 AM
...we will convert all orders received to serial numbers in the next couple of weeks...

Jim

sweeeeet :)

Damien Molineaux
10-14-2007, 01:30 AM
I'll be honest, I'm disappointed with the constant slipping of dates but won't be refunding anytime soon.. I'd much rather be told, 'You'll get it when it's done Kid' rather than plan on a date, then plan on another date, etc. The waiting is the hardest part.. I'm planning on 2008 for delivery..

Hi RGDfilms,

If you don't take into consideration what Red is doing, that is both their product and the openess of the development, then I can understand your frustration; however I think you don't get it. Dates have always been tentative. We're all waiting, we've all seen our delivery dates slip. When I read your post, I think "Oh come on, please !". However, I think when people from Red, Jim in particular reads a post like yours, he must be really frustrated, which I think results in the kind of comment like the new thread he started : Delivery scgedule, hand to mouth
http://205.234.134.160/forum/showthread.php?t=5293

I understand people coming from the outside have a hard time with the fanboy/fangirl attitude that is often found on this forum, and some critical perspective is useful sometimes. However many of the encouragements come from people who really feel involved in the whole process, because of Jim's approach (and yes it is also very clever marketing, you got to hand it to him), and this is very hard to grasp for people who aren't involved. For these same fans, the above comments, and others much harsher, are also very hard to grasp.

All this to say, Red's motto has been from day one, "All things subject to change, count on it", and considering the mountains Red is stepping over, they were bound to meet some difficulties along the way. Being told what they're aiming for, then learning of the difficulties met along the way, makes us, in some ways, travel this difficult road with them. As hard as it is, I thank them for it.

Cheers,
Damien

Nils Ruinet
10-14-2007, 04:53 AM
Obviously, this is a loose guideline. But one thing of interest is that we will convert all orders received to serial numbers in the next couple of weeks. That should provide all customers with a bit better feel of where they stand.

Jim

Cool, thank you Jim.
:biggrin:

Frank Mirbach
10-14-2007, 05:00 AM
Yeah, makes us feel better, I think ;)

David Cubbage
10-14-2007, 06:55 AM
Thank you very much Jim; having a serial number will make me all the difference in a way I find it difficult to describe. It's not about, "now I have a serial number my camera will be delivered on such a date", it's the thing that says "wow my camera will be that one and it's for real!" When schedules are adjusted for whatever reason, I can see straight away where I am in the loop. That means a lot to me personally, thank you!

David

Michael Schrengohst
10-14-2007, 07:08 AM
I like the updates from Jim. And I like his advice. I would not plan
any productions around an anticipated ship date. I am not telling anyone
about RED, I am not rolling out websites or publishing prices until
I get the RED in my hands and can feel confident that I can deliver footage
that is better than the tools available right now.

liquidigital
10-14-2007, 07:58 AM
Thank you Jim for the orders to serials!! :)

C.H.Haskell
10-14-2007, 05:37 PM
Yes...thank you, this timestamp to serial number will be making life much easier for many. I know things are always subject to change but I would like to start with something. Should us timestamp holders just wait for an email?

best

Roberto B
10-14-2007, 05:59 PM
Besides the fact that the schedule is prone to frequent changes, December 30th is a Sunday. I wouldn't take that schedule as the gospel truth, but rather a loose guideline as to when your particular camera might be ready.my fav is that feb 30th.. :)



Serial numbers 1601- 2200 Begins February 30th (500 units)

Roberto B
10-14-2007, 06:01 PM
hi,My serial number is 769,it shows that my number would be delivered "begin" Dec. 30th.
Should I still wait from Dec.30th, or can I get it ON Dec. 30th?
Because I am planning to go over to LA, I have to schedule for the tichet and other stuff. The otehr question is, about the payment,what is the possible way to pay? by visa card or by check? or other ways? thank you very muchyou know.. jim will provide this personally.. be sure of that..

Jason Ing
10-14-2007, 10:14 PM
Thanks for the conversion Jim!

Stephen Pruitt
10-14-2007, 10:28 PM
I'm not sure how the time stamp works, but I ordered my RED on August 24, 2007 and my order number is 29325427. I hope I'm not down at #4000. I'm supposed to be shooting a film with this camera come June.

:-(

Stephen

msadauskas
10-15-2007, 02:55 AM
Thank you, Jim.

It is good to know I still have my vacation this year (#1338):)))

Rick Darge
10-15-2007, 07:39 AM
I'll quit being so honest then about my feelings with this board.

Honestly, after Jim's latest thread, I've just decided to not count on the Red until the Red is in my hands, whenever that is.. When I do get it, it will be great, but I'm not going to anticipate the camera anymore/ nor make future decisions or business plans until I have it..And all future release dates that Red gives, I'll take with a grain of salt, and generally just ignore.. Don't get me wrong though, I appreciate what Red is doing, I'm a filmmaker first and a customer second, just like you all..


Hi RGDfilms,

If you don't take into consideration what Red is doing, that is both their product and the openess of the development, then I can understand your frustration; however I think you don't get it. Dates have always been tentative. We're all waiting, we've all seen our delivery dates slip. When I read your post, I think "Oh come on, please !". However, I think when people from Red, Jim in particular reads a post like yours, he must be really frustrated, which I think results in the kind of comment like the new thread he started : Delivery scgedule, hand to mouth
http://205.234.134.160/forum/showthread.php?t=5293

I understand people coming from the outside have a hard time with the fanboy/fangirl attitude that is often found on this forum, and some critical perspective is useful sometimes. However many of the encouragements come from people who really feel involved in the whole process, because of Jim's approach (and yes it is also very clever marketing, you got to hand it to him), and this is very hard to grasp for people who aren't involved. For these same fans, the above comments, and others much harsher, are also very hard to grasp.

All this to say, Red's motto has been from day one, "All things subject to change, count on it", and considering the mountains Red is stepping over, they were bound to meet some difficulties along the way. Being told what they're aiming for, then learning of the difficulties met along the way, makes us, in some ways, travel this difficult road with them. As hard as it is, I thank them for it.

Cheers,
Damien

NZ1
10-28-2007, 12:47 PM
Obviously, this is a loose guideline. But one thing of interest is that we will convert all orders received to serial numbers in the next couple of weeks. That should provide all customers with a bit better feel of where they stand.

Jim

10-14-2007, 07:34 PM
Jim, to my knowledge you have not yet published a conversion of orders to serial numbers yet, can you please update us all on this?

Please advise... Many thanks

Michael Booth
10-28-2007, 01:18 PM
Would it be possible to know how many people have their names on the list, so I could estimate where I would be if I placed an order now? I'd like some idea of when I'd need to pay the rest of the balance.

Also if I did place an order and for some reason my shares tumble (yeah right :biggrin: ) and I'm without funds for a few weeks, could I allow the person next in line to take my camera until I can afford the purchase?

By the way I just wanted to mention that Jim's dedication to keeping everyone 'in the know' is amazing, perhaps unprecedented. It's very much appreciated.

RED,BLUE&GREEN
10-28-2007, 02:33 PM
Just A Reminder:
The Evf Are Not Ready, Just As Your Camera 1-100 Needs To Be Updated/ Upgraded. These First Few 100+ Cameras Are Like Prototypes....this Is New Tech.....things Will Take A While. Relax, You Are Part Of The R&d. As Of 10/26/07...evf, Reddrives Have No Ship Date.........listen To Jim...this Is New Stuff!!!!

Tony Lorentzen
11-06-2007, 05:21 PM
Obviously, this is a loose guideline. But one thing of interest is that we will convert all orders received to serial numbers in the next couple of weeks. That should provide all customers with a bit better feel of where they stand.

Jim

Over three weeks have passed, Jim. Still no news? :unsure:

tj williams
11-06-2007, 05:33 PM
Quite a delay in communication. I'm hoping that they are adding space and staff to try to make up on delivery times on the later cameras.

Tony Lorentzen
11-06-2007, 05:37 PM
I don't doubt they're busy. No doubt I'm restless, either ;-)

Sven Seynaeve
11-06-2007, 06:26 PM
With this kind of community and all the guessings , I can't see a big reason why the people at red are seeming scared to publish their order numbers. They don't
take this route publishing even more confidential information.
I can understand that it has to do with marketing and not letting other brands giving that kind of information, but if you order the camera , they should make some kind of clear statement on when you will receive the unit itself.
Given it some kind of possible or estimated delay perhaps, but we must be able to do some kind of planning of upcoming projects, unless you're very rich and purchase these cameras like they're are just toys to you.

jimhare
11-06-2007, 06:55 PM
Yeah, it's a tough one. On the one hand, they have been extremely clear - DON'T RELY ON DELIVERY FOR A SPECIFIC PROJECT, but on the other, it's in our nature to do just that!

When I ordered mine in September, RED gave me an expectation on delivery, though I was reminded that it was only an expectation.

No one has formally told me otherwise so I'm still basing my expectation on that communication. If a new system is published, where I can look up my serial number, I'll move to that. In the meantime, I'll just keep rough dates in my head and hope for the best!

If my camera is delayed and I've planned a project, I'll be quietly disappointed, but make no public comment or complaint since RED have been extremely clear - DON'T RELY ON DELIVERY FOR A SPECIFIC PROJECT
:ph34r: :ph34r: :ph34r: :ph34r:


Jim Hare

Tony Lorentzen
11-13-2007, 03:53 PM
I'm not letting this one go. Where's my reservation number, Jim!?

It's been a month since you said you would convert all timestamps to serial numbers within two weeks.

Neil Duffy
11-13-2007, 04:25 PM
Any new news on the delivery schedule? When are the next units shipping?

Gian Joon
11-13-2007, 04:26 PM
Hey Guys, I you are in Feb 30 batch....Get it checked with RED TEAM. There will be only Feb 29 next year.


I could be the one as well.

Rick Darge
11-13-2007, 04:27 PM
Shipping is scheduled to begin (after many hardware and firmware improvements) on Nov. 30th. We'll know by this Friday if we need more time or not. Improvements include a new lens mount system, less noise and higher data rate for improved dynamic range, new features and time to test. Several other minor improvements will also be made. We have also committed to bringing serial numbers 1-100 up to the new spec (at no charge to our customers). We also anticipate a few new formats, although they will likely follow in a firmware upgrade. We are doing our best to continue to improve the RED ONE. This effort won't stop as long as I am around...

Jim

As posted by Jim, yesterday

Eirik Tyrihjel
11-13-2007, 04:41 PM
Hey Guys, I you are in Feb 30 batch....Get it checked with RED TEAM. There will be only Feb 29 next year.


I could be the one as well.

There will NEVER be a february 30th, EVER!

Could we please let this thread rest, it´s kind of old...

chuck colburn
11-13-2007, 04:50 PM
I don't know about the electronics in video cameras, but I do know that an upgrade in the lerns mounting system is a priority on this camera and it is a relativily big deal. New enginerring and fabrication of such a major part of a camera be it film or video is a very important and precision requirement to make it a workable unit.

Please excuse my rant....not a good day.

thanks,

Gian Joon
11-13-2007, 05:26 PM
I'm not letting this one go. Where's my reservation number, Jim!?

It's been a month since you said you would convert all timestamps to serial numbers within two weeks.

I will second that.


This will give peace of mind to at least a couple of thousand RED FOLLOWERS.

Ash Bolland
01-06-2008, 09:02 PM
It has become apparent that we cannot ship out all cameras on one day of a scheduled release. Please note the word "Begins" now is inserted into the schedule.

You CAN choose to wait until all features are enabled to take delivery (with no penalty). We now expect all features to be enabled by November 30th.

We encourage anyone that is nervous about accepting a camera that does not have all features enabled to wait.

Serial numbers 1-50 Delivered
Serial numbers 51-100 Begins October 15th (50 units)
Serial numbers 101-200 Begins October 30th (100 units)
Serial numbers 201- 600 Begins November 30th (400 units)
Serial numbers 601- 1100 Begins December 30th (500 units)
Serial numbers 1101- 1600 Begins January 30th (500 units)
Serial numbers 1601- 2200 Begins February 30th (500 units)
Serial numbers 2201- 2700 Begins March 30th (500 units)
Serial numbers 2701- 3400 Begins April 30th (700 units)
Serial numbers 3401- 4100 Begins May 30th (700 units)

Jim

Hello Red Team!

Is this Schedule still on track? - Or is there a nu one?

Many Thanks

Unwounded
01-06-2008, 09:16 PM
No. this schedule no longer applies. They haven't given an official new schedule yet but hopefully soon. This link will give you a general idea about what might happen with the new schedule but it may change again. Read the first few pages.

http://www.reduser.net/forum/showthread.php?t=7012&page=5&highlight=december+deliveries


Hello Red Team!

Is this Schedule still on track? - Or is there a nu one?

Many Thanks

Jeff Kilgroe
01-06-2008, 09:30 PM
I just got an email from RED tonight telling me my serial # (which I've known for months). Does this mean they're getting ready to publish an updated production schedule? Or is RED just going through orders / reservations and confirming everyone's #?

albert rudnicki
01-06-2008, 09:58 PM
Same thing here Jeff.
???
My second order was not mentioned (#2304)
At least something's movin :)
Cheers

Seth Larney
01-06-2008, 09:59 PM
Hmm .. I am #1084, nothing here yet..

There's movement at the station :)

T. Glen Phelps
01-06-2008, 10:01 PM
I'm 754 and I did not get no stinken' e-mail!

Jason Ing
01-06-2008, 10:11 PM
i got one too. made me want to check the schedule again, but I'm not sure what is the most recent. i found one posted by jim, but it has an october date stamp.

wshultz
01-06-2008, 10:15 PM
I got the same tonight for #410. I suspect we're about to get the official notice the next batch is available for payment and shipping.

albert rudnicki
01-06-2008, 10:15 PM
It feels like we may get an update tomorrow.

Jason Ing
01-06-2008, 10:18 PM
i found someone's guestimate that puts mine about where i thought it would be...

A revised BEST CASE scenario "let´s pray and HOPE shipping schedule" would then read:
#'s 301-600 delivered in January
#'s 701-1300 delivered in February
#'s 1301-1900 delivered in March
#'s 1901-2500 delivered in April
#'s 2501-3300 delivered in May

Tim Bradley
01-06-2008, 10:18 PM
It will be great to know how the deliverys are going to time out from now on !

Ash Bolland
01-06-2008, 10:29 PM
i found someone's guestimate that puts mine about where i thought it would be...

A revised BEST CASE scenario "let´s pray and HOPE shipping schedule" would then read:
#'s 301-600 delivered in January
#'s 701-1300 delivered in February
#'s 1301-1900 delivered in March
#'s 1901-2500 delivered in April
#'s 2501-3300 delivered in May

I hope this is wrong..... We are really hoping for March!

I also received an email....

Rick Darge
01-06-2008, 10:44 PM
Correction, I did get the email, but it went right to my SPAM folder. Could this be a scammer? It's a weird email.. It just states the obvious and nothing else.

Álex Montoya
01-06-2008, 11:51 PM
I got that email, too.

Tony Lorentzen
01-07-2008, 12:07 AM
That e-mail (the e-mail I got anyway) was sent from an unresolvable IP address (58.247.211.99), which might be the reason it ended up in your spam folder. It was sent from a machine called Nicole on the Postfix server called "Hong". Must be their SMTP server... However - I don't see how anyone could have guessed my e-mail address AND reservation number, so maybe someone just triggered a script by accident that had been used to send out serial numbers to those of us that ordered after NAB 07.

Since I haven't heard differently I'm still expecting my RED some time during April. Hopefully I'll be able to pick it up locally when I'm in the US for NAB.

Andrew Walker
01-07-2008, 12:26 AM
I'm still waiting for my camera and stuff and I'm #127. So much for 2nd Day Fedex. BTW not Fedex's fault.

Jan Reiff
01-07-2008, 01:35 AM
got it too and received it from "official" orders@red.com

Martin Drew
01-07-2008, 01:37 AM
I got the same email. The IP address seems to be located in Shanghai, not that that means anything in itself, I seem to recall Jim saying sometime back, that the website was being authored in China.

I wondered if this email precedes an online delivery timeline tool on red.com.

M

Laco Zamba
01-07-2008, 01:39 AM
What is in this email?

Martin Drew
01-07-2008, 01:40 AM
It says:

XXX -

You now have an official RED Camera Serial Number(s). This number allows you to see where you fall on the delivery schedule timeline.

Your RED Camera Serial Number(s): XXX

Thanks,
-RED SWAT Team

Laco Zamba
01-07-2008, 01:43 AM
Thanks Martin

Paolo Tinari
01-07-2008, 01:51 AM
I thought that my serial number was official since october 6 2006. BTW, that email gave me goose bumps...

Mark Thorpe
01-07-2008, 01:55 AM
I just got this. Methinks it may not be legit as, the few, emails I've received from RED tend to have a personalized signature. It is also stating something that I have known since placing my reservation way back on 2006, pasted below:

"You now have an official RED Camera Serial Number(s). This number allows you to see where you fall on the delivery schedule timeline.

Your RED Camera Serial Number(s): 954

Thanks,
-RED SWAT Team"

Is this a legit mail from RED?
Cheers,
Mark.

Sanjin Jukic
01-07-2008, 02:07 AM
I've got it too.

This could mean that our payment/delivery is getting "very" soon.

Charles Perkins
01-07-2008, 02:15 AM
i received it.

hopefully they will publish a schedule now, or that email was a bit pointless.

Martin Drew
01-07-2008, 02:19 AM
Despite the odd IP addresses in the header I am tempted to think it is legit. The sender has a database of email addresses tied to camera serial numbers The images are all sourced from red.com in a directory labelled prepare_delivery and I can't see that the sender would gain much by sending out this mail if it wasn't genuine.

M

Gunleik Groven
01-07-2008, 02:26 AM
Me, too.

Hm...

Thought it was legit.

Cheers!

gunleik

PaulClements
01-07-2008, 02:31 AM
I for one have changed emails and I think there must be more. Perhaps they sending the email out so that anyone who doesn't receive it won't get any notifications and should maybe contact Red regarding not having the correct email on book. Has anyone contact Red about the emails yet and asked them if they are genuine?

Paul

Mark Thorpe
01-07-2008, 02:49 AM
I replied to orders[at]red and so far no response. Could just be them getting their ducks in a row as mentioned. Fingers crossed.

Cheers,
Mark.

Eirik Tyrihjel
01-07-2008, 02:59 AM
It´s 3 am monday morning in REDland at the moment...

I can see no reason to doubt this mail, which just confirms that you are in the database (I got it too).

Gunleik Groven
01-07-2008, 03:16 AM
I replied, and got an automated message about orders in general.

Think thisone is ok.

Smile guys!

G

REDHKSC
01-07-2008, 03:55 AM
I don't care because I have got the " R " with marked serial number. Noone can steal my " RED " one.

STEWART
HKG / CHINA

Mark Thorpe
01-07-2008, 06:02 AM
Is that Peter Noone from Herman Hermit's? Never thought he was a cinematographer?.....heheheh

MikeHedge
01-07-2008, 08:45 AM
Drew599!!!!! super excited. keep me in the loop with what you shoot.

Mike Hedge

Learvis Templeton jr.
01-07-2008, 09:02 AM
I got mine yesterday it may be they're just upgrading the ordering system or creating a smoother process for ramping up production. On the shipping dates I'll wait until Mr. Jannard post an offical updated schedule.

Andrew Walker
01-07-2008, 09:20 AM
Don't worry Mike, almost everything that I do will end up here. Plus as soon as I get my camera I'm changing my site to something a little more organic. But I do have two music videos in the pipe, a short film and some timelapse and stock shots. Hopefully this writers strike will end and business will pick back up.

Paolo Tinari
01-07-2008, 09:47 AM
....as soon as I get my camera...

I wonder if they already shipped up to #300 less some for various reasons.

Justin Kirchhoff
01-07-2008, 11:27 AM
I'm beginning to get worried. People before and after me have gotten the e-mail but I definitely haven't...Oh wells.

Dylan Macleod, CSC
01-07-2008, 11:46 AM
I'm beginning to get worried. People before and after me have gotten the e-mail but I definitely haven't...Oh wells.

I also got the e-mail (#1297). I sent a message to Dan in "orders"...have not received a response.

Dylan Macleod, CSC
Cinematographer
Toronto, Canada
www.dylanmacleod.com

Harry Clark
01-07-2008, 11:50 AM
I got one too. It seemed strange, but whatever.
I saw someone posting about #291 (I think) so I bet they're up to 300.
I'd love to get mine soon as I have a project at the end of the month that would involve a large format filmout, and they want to do a test with my Red and a D-20. It would be a bummer to miss a chance at something fairly high-profile (as high-profile as technical stuff goes anyway)
Cheers,
Harry

BASSAM MSSALATIE
01-07-2008, 12:02 PM
I've got the same mail and this is the second one befor 3 weeks i 've got one asking to complete deposit payment ,:sad: so i mailed Brent that i have already paid my deposit since long time , but he replied me with this

The reason you got the email is because it showed you still owed $15 USD of your deposit - not the entire deposit.
maybe something missed in calculation .that is why not all of users received mailes like those.:waaa:

albert rudnicki
01-07-2008, 12:06 PM
I thought the Torturing was prohibited long ago :)

Adrian T.
01-07-2008, 12:15 PM
I didn't get an e-mail. :umm:

Rick Darge
01-07-2008, 12:17 PM
PLEASE RED; ADJUST the DELIVERY SCHEDULE.. or at least send us an email saying we can pickup our cameras.. hehe.. impatient.

albert rudnicki
01-07-2008, 12:18 PM
Check your junk

B Newberry
01-07-2008, 12:21 PM
...looks like they're already closing up on 300, judging by the photo below.

Yep, #300 has been delivered.

BASSAM MSSALATIE
01-07-2008, 12:28 PM
Yep, #300 has been delivered.

no one says ...1000 has been delivered ?:w00t:

albert rudnicki
01-07-2008, 12:32 PM
wait, someone is at the door

Salem Kapic
01-07-2008, 12:33 PM
I'm 260, but I'm still waiting for a response from the red team!
(all payments were made in December!)

hm:waaa:

still not in panic but....

Andrew Walker
01-07-2008, 12:35 PM
Rgd, I've already asked them if I could come down there and get my camera and they, Sean, said that they aren't setup for retail. But if they already have all of the money that was in my total and have my stuff just sitting there I still don't know how hard it could be for me to come down there and pick it up. I won't buy anything there so why does it matter if its setup for retail or not. Just instead of them putting my camera on a truck they put it in my car.

BASSAM MSSALATIE
01-07-2008, 12:36 PM
[SIZE="3"]

still not in panic but....
NOT panic yet ??:angry03: are you sure :angry03:

Andrew Walker
01-07-2008, 12:39 PM
They have had my money since last Monday and I still have no camera. I'm not panicked...I know where they are.

Jesse Wendel
01-07-2008, 01:05 PM
I'm #346 and I haven't been contacted yet, nor did I get the new email.

*shrugs*

They know where I am. Whatever.

Rick Darge
01-07-2008, 01:09 PM
Drew, I asked the same thing. i much rather go down there and pick it up rather than wait 2 days to have it shipped from Lake Forrest to LA.. Hope you get yours soon man!

Andrew Walker
01-07-2008, 01:19 PM
Yeah I hope I get it early this week or I'm going to go down there and just camp out waiting for them to throw my camera at me to leave.

Salem Kapic
01-07-2008, 01:34 PM
Today I'm received this:


You now have an official RED Camera Serial Number(s). This number allows you to see where you fall on the delivery schedule timeline.

Your RED Camera Serial Number(s): 260

Thanks,
-RED SWAT Team


No sh... ..., I know that information more than one year!

Is this some joke? I'm waiting for response from mr Sean Ruggeri more than ten days!:wacko:

JVB
01-07-2008, 01:51 PM
I'm right there with ya!

Jay A. Kelley
01-07-2008, 01:51 PM
I liked the E-mail.. Whenever I've written Brent, he's written back within hours. They have my cash, and I am just hanging waiting for the E-mail to let me know it's time to get the camera.

I'm more worried about the accessories like the EVF than the camera. I really need that EVF..

Jay

albert rudnicki
01-07-2008, 01:54 PM
I NEW IT, it's all SCAM. Red is a high end hoax telemarketing company set up in South Romania and Jim is an Alien, how could I be so blind.
HOW COULD I BE SO BLIND
...I just had to :)

BASSAM MSSALATIE
01-07-2008, 02:02 PM
I'm more worried about the accessories like the EVF than the camera. I really need that EVF..

Jay

is it really necessary the EVF . with all monitoring options. i can purchase good HD monitoring montir in the price of EVF ?? don't you think ?:sad:

Ed Watkins
01-07-2008, 03:49 PM
is it really necessary the EVF . with all monitoring options. i can purchase good HD monitoring montir in the price of EVF ?? don't you think ?:sad:

It's a little hard to carry an HD monitor on your shoulder with the Camera. :biggrin:

An EVF is a great piece of kit to have if you are shooting outdoors in direct sunlight. Also, LCD's aren't ideal for a lot of wildlife/doc work, with small crews.

Jay A. Kelley
01-07-2008, 04:02 PM
You got that right about wildlife... I was in Africa shooting Lions with a friend's RED.. I had an AC and he was pretty nevous I guess.. Well the Lion doubled back on us and came at me from behind. I could feel his hot breath on me, I was scared shitless, things stayed calm until the Lion moved his head in closer to the camera.. He looked at the LCD and noticed the AC had the pride out of focus. He ate him.

See?!?! If I had an EVF my AC WOULD BE ALIVE TODAY!!!! :angry03:

Jay


By the way.. My mom once told me, NEVER underestimate what people will believe. Normally I would not say anything, but I feel I should point out that none of this story is true. I don't want people to start saying "Jim Jannard was responsible for the untimely death of Jay Kelley's AC!!! Did you hear?!" :)

Wes Printz
01-07-2008, 09:44 PM
You got that right about wildlife... I was in Africa shooting Lions with a friend's RED.. I had an AC and he was pretty nevous I guess.. Well the Lion doubled back on us and came at me from behind. I could feel his hot breath on me, I was scared shitless, things stayed calm until the Lion moved his head in closer to the camera.. He looked at the LCD and noticed the AC had the pride out of focus. He ate him.

See?!?! If I had an EVF my AC WOULD BE ALIVE TODAY!!!! :angry03:

Jay



Don't get how the EVF will help the AC pull focus. Most AC's DON'T look through the finder while pulling focus. If the AC were looking at the LCD, and the shot was out of focus, he/she deserved to have been eaten by the lion.

Daniel Reichenbach
01-07-2008, 11:52 PM
My RED 222 is still NOT sent as Travis told me yesterday. Did anybody got allready a higher Nr. in his hand? Just wondering where delivering is.

Laco Zamba
01-07-2008, 11:57 PM
Page 18, post #171

Daniel Reichenbach
01-08-2008, 12:05 AM
Page 18, post #171 thanks...

Daniel Reichenbach
01-08-2008, 12:28 AM
Next Saturday, it's my 50th birthday, so Jim and Team, help me to make this day even more special, send me my 222. Thanks

Ramesh Jai
01-08-2008, 02:56 AM
Don't get how the EVF will help the AC pull focus. Most AC's DON'T look through the finder while pulling focus. If the AC were looking at the LCD, and the shot was out of focus, he/she deserved to have been eaten by the lion.
Really? Here everybody uses the EVF to focus whilst the LCD is left for the director to monitor. Oh well.

Wes Printz
01-08-2008, 03:22 AM
Really? Here everybody uses the EVF to focus whilst the LCD is left for the director to monitor. Oh well.

Yes really. In the Cine world, The operator is using the viewing system while shooting with the AC looking at the lens and distance to subject while pulling focus.

Monitors are for everyone else to see what is going on through the camera. True, some AC's will pull focus off a monitor if the camera is on a crane etc... with a remote focus system.

Harry Clark
01-08-2008, 04:38 AM
Can someone from the Red Team chime in here? Brent?
I got one of the mystery emails, and like many posters, I felt as if it had no useful info. I've had a reservation number since August of 2006... ;) Why is it news now?
Has anyone HIGHER than 300 been contacted about payment and delivery? Jay? You're a little higher up on the list than I... if 300 has gotten to feed17, don't you think the next 50 people at least would have been contacted? Or maybe it's 25 at a time, in which case Jay is in the same batch as I. hmmm...
I assume that the couple of people lower than 300 who have not received cameras are all overseas, with customs and overseas shipping as a factor.
It feels so close, but it's beginning to feel like there's something wrong... or maybe it's just the anticipation.
Cheers,
Harry

Daniel Reichenbach
01-08-2008, 04:46 AM
I assume that the couple of people lower than 300 who have not received cameras are all overseas, with customs and overseas shipping as a factor.
My RED222 is NOT shipped, that's strange to me, perhaps they like this Nr. to much ;-)

Jay A. Kelley
01-08-2008, 04:50 AM
Don't get how the EVF will help the AC pull focus. Most AC's DON'T look through the finder while pulling focus. If the AC were looking at the LCD, and the shot was out of focus, he/she deserved to have been eaten by the lion.

Yeah, but if I had been on an EVF instead of an LCD the Lion would never have known we were out of focus!!!

Jay

Jay A. Kelley
01-08-2008, 04:54 AM
Can someone from the Red Team chime in here? Brent?
I got one of the mystery emails, and like many posters, I felt as if it had no useful info. I've had a reservation number since August of 2006... ;) Why is it news now?
Has anyone HIGHER than 300 been contacted about payment and delivery? Jay? You're a little higher up on the list than I... if 300 has gotten to feed17, don't you think the next 50 people at least would have been contacted? Or maybe it's 25 at a time, in which case Jay is in the same batch as I. hmmm...
I assume that the couple of people lower than 300 who have not received cameras are all overseas, with customs and overseas shipping as a factor.
It feels so close, but it's beginning to feel like there's something wrong... or maybe it's just the anticipation.
Cheers,
Harry

Harry, give them unitl the 15th, then let's see where it's at. There were some complaints and concerns in the last batch and they may be going over those before shipping out the next batch, but it's still a little early yet. History has shown that they will contact you VERY shortly before they ship.

I am guessing they are also still putting in a larger delivery team in place. Let's be cool for a week more.

Jay

Martin Ludwig
01-08-2008, 05:08 AM
Harry, give them unitl the 15th, then let's see where it's at. There were some complaints and concerns in the last batch and they may be going over those before shipping out the next batch, but it's still a little early yet. History has shown that they will contact you VERY shortly before they ship.

I am guessing they are also still putting in a larger delivery team in place. Let's be cool for a week more.

Jay

just wait - there have some trouble to handle the last shippings because of some improvements on the PL mount.
so 101 to 300 is not totally shipped - i have no idea how far they are - but nate told me, that all cameras should be out by the end of the week (hopefully mines a little earlier !)

Salem Kapic
01-08-2008, 05:19 AM
today i received this mail:


Sir,

I looked up your account and it is back in the warehouse waiting for shipping. We are currently going through all camera's and re-lubing the PL mount, checking back focus, and making sure everything is ready for you before it is shipped. Since we are doing these with all cameras in the warehouse we are a bit backed up. but I will email you the tracking numbers when I get them.

thanks,




so I will wait ...

Harry Clark
01-08-2008, 05:26 AM
Jay I agree. Of course I'm as busy as all get-out starting on the 15th, and free all this week... oh well!
Salemas, thanks for the update.
Cheers,
H.

Daniel Reichenbach
01-08-2008, 05:32 AM
today i received this mail:

Sir,

I looked up your account and it is back in the warehouse waiting for shipping. We are currently going through all camera's and re-lubing the PL mount, checking back focus, and making sure everything is ready for you before it is shipped. Since we are doing these with all cameras in the warehouse we are a bit backed up. but I will email you the tracking numbers when I get them.

thanks,

so I will wait ...

Ok, that clears thing up... Sometimes it would be very easy, just to send a mail to all believers if things like this happen. Don't know, why we should always spent this much time to get the right answer.

Andrew Walker
01-08-2008, 10:07 AM
Yeah they should keep us a little more informed as to what's going on there.

Andrew Walker
01-08-2008, 11:29 AM
I just emailed Red and they said that I should get an email confirmation soon and that my camera should get to me in FEBRUARY. What in the hell. This better not be some kind of joke because I'm not laughing.

Adrian T.
01-08-2008, 11:49 AM
I just emailed Red and they said that I should get an email confirmation soon and that my camera should get to me in FEBRUARY. What in the hell. This better not be some kind of joke because I'm not laughing.

#127 in February? This must be some kind of misunderstanding I hope. :wacko:

albert rudnicki
01-08-2008, 11:57 AM
Dear RED, Please give us some update on the situation.
It is quite frustrating not knowing where we stand with the delivery dates.
Thanks

Laco Zamba
01-08-2008, 12:04 PM
Don't panic :-)

Andrew Walker
01-08-2008, 12:05 PM
It turns out that this was some kind of misunderstanding on their part. I don't know who they have working over there. They must have run out of coffee or something today. But still, they said that my camera #127 should be here by later this week or next week. It should have already been here. Again for those of us that live in the area and have paid the full balance, we should be able to go down there and get our cameras.

Andrew Walker
01-08-2008, 12:08 PM
I don't panic...I just get really mad.

Craig Bowman
01-08-2008, 12:12 PM
Don't panic :-)

I believe this is written in Large Friendly Letters somewhere on the camera!

Laco Zamba
01-08-2008, 12:17 PM
Yes, for Hitchhikers :-)

John Allardice
01-08-2008, 12:21 PM
It turns out that this was some kind of misunderstanding on their part. I don't know who they have working over there. They must have run out of coffee or something today. But still, they said that my camera #127 should be here by later this week or next week. It should have already been here. Again for those of us that live in the area and have paid the full balance, we should be able to go down there and get our cameras.

Yup gotta agree with you on that one, if everything's boxed up waiting for fedex to collect it, it cant be any more difficult to hand it to us rather than the fedex guy.

This is of course once the new set of delays are over with.

Brent@RED
01-08-2008, 02:10 PM
Ok, I am chiming in.... I will try to address as much as possible in one post.

1. We heard loud and clear when people who started receiving the first cameras from the new PL mount batch that a better lubricant was needed for the mount. At that point, we placed a hold on shipping new cameras until this was resolved. We did the research to find the best possible lubricant (don't let your mind go to the gutter on that one). We found a great product and had it sourced to us as soon as we could. Once we got it in, we began the process of lubricating the PL mount (with excellent results). So, with the new lubrication approved and in-house, we then had to begin the process of applying it to each camera. This means we had to:

Pull each camera out of inventory, disassemble the mount, lubricate, reassemble, set backfocus, run camera through entire QA process, and then repackaging.

When applying a substance that is in close proximity to the OLPF, we take extreme caution - as I am sure you'd expect. So, please understand that this process is a time intensive and labour intensive process.

As was mentioned in an earlier post, we expect to be back up to our normal shipping capacities by the end of the week as we are wrapping up that above process as we speak.

2. Speaking of "shipping", I see that concern has been expressed over the ability to come pick up your camera package at RED. RED is simply not set up for a will call situation at this point in time. Again, it is not as simple as either "handing it to the FedEx guy or handing it to a customer". We do not have the facilities nor the staff to handle a steady stream of customers picking up their camera packages. Not to that is not a goal at some point in time in the future, but it is the reality of right now.

3. Since you all touched on staff, yes, we are most certainly ramping up staff as we have ramped up our delivery expectations and goals. We are very particular at RED as to the quality of our team so we are only bringing on team members that share a passion for RED that we all have. We are working at light speed here at RED and have no doubt that we are developing staff as quickly as possible.

4. The current group of customers we are handling is #101-#300. No one after #300 has received the "your order is nearly ready to ship" email from us.

5. RED is always open to feedback and suggestions. We learned a lot about the order and fulfillment process from #1-#100. Believe me, the process has been vastly improved for #101-#300 based on our experience, our own internal feedback, and feedback from them. And I thank everyone who has given constructive feedback to us from #101-#300. #301+ will thank you, too. Understand that we are not the 800 lb gorilla right out of the gate, we are evolving as we go...

5. As far as customer communication, we are making strides in improving that process as well. While we do not want to not let you know what is going on, we also don't want to fill up your inbox with needless information. As soon as we have information, we post it here on REDUSER. If it is critical information each owner/reservation holder needs to know, we email them and/or post on RED.com. And, as always, if you ever have a question, we have the Contact Us forms on RED.com or you can call us at 949.206.7900.

I hope that helps everyone have a little clearer picture. There is no need to even have the word "panic" enter your thought process. RED, time and time again, shows we are willing to listen, willing to learn, and willing to dedicate ourselves to the cause.

So, #101-#300, we are working our asses off to get you your cameras as quickly as we can. But, when something like the lubrication needs to be addressed, we make sure we get it taken care of the right way.

#301+, you'll hear from us as we get closer to your anticipated delivery.

Thanks, BC

Dexter Gregoire
01-08-2008, 02:16 PM
Thank-You. WOW. That must have taken awhile to write and proof read.
Well said.

Daniel Reichenbach
01-08-2008, 02:24 PM
Good, very good, thanks...

Tony Lorentzen
01-08-2008, 02:30 PM
Thanks for clearing up a few things. However - you need to do some more knowledgesharing in your organization because I was told (still have the e-mail) that there was no problem in picking up my camera in person. I don't expect Jim (or anyone else for that matter) to shake my hand and show me around the facility or give me a rundown of my camera, but I would expect it to be possible to at least be able to pick up a product I've paid over $20k for in person. That would make me feel so much more than just another guy in line.

Rick Darge
01-08-2008, 02:31 PM
Tony, since you're #2336, I'm sure by that time Red will have some type of will call situation setup. They briefly mentioned that being a possibility a while ago.

Stephen Pruitt
01-08-2008, 02:39 PM
I have a suggestion. How about if RED has a non-commentable STICKY with the LATEST delivery schedule on it and this sticky is changed (and the old information deleted) on the website permanently. This would allow people to constantly go to one place and only one place that had the latest delivery information without having to search for it or worry that we didn't have the latest possible info.

Makes sense to me. . . what say ye, RED One?

:-)

Stephen

Obin Olson
01-08-2008, 02:50 PM
I says "YES" on this one!

Emmanuel Cambier
01-08-2008, 02:55 PM
My vote absolutly

Emmanuel

Brent@RED
01-08-2008, 03:07 PM
Like I mentioned, we are evolving and this "will call" situation is a goal we are working towards, it is just not a possibility for right now.

By your camera number, will call could very well be an option.

BC


Thanks for clearing up a few things. However - you need to do some more knowledgesharing in your organization because I was told (still have the e-mail) that there was no problem in picking up my camera in person. I don't expect Jim (or anyone else for that matter) to shake my hand and show me around the facility or give me a rundown of my camera, but I would expect it to be possible to at least be able to pick up a product I've paid over $20k for in person. That would make me feel so much more than just another guy in line.

Gian Joon
01-08-2008, 03:08 PM
Great idea, Stephen ....As long as it is noticed by someone from RED!!!!!!!

BASSAM MSSALATIE
01-08-2008, 03:24 PM
we placed a hold on shipping new cameras until this was resolved. :construction:

As was mentioned in an earlier post, we expect to be back up to our normal shipping capacities by the end of the week

#301+, you'll hear from us as we get closer to your anticipated delivery. :ohmy:

Thanks, BC

WHAT IS THE NORMAL ??:sad:

Brent@RED
01-08-2008, 03:31 PM
Well, for one, I am definitely not normal.

"Normal" is our capacity to fulfill the stated amount of cameras we need to fulfill per month.

BC


WHAT IS THE NORMAL ??:sad:

BASSAM MSSALATIE
01-08-2008, 03:42 PM
THANKS Brent for fast reply. but what i was wondering which is the Normal shipping one ..?
because there was a lot of guessing and a lot of schedules ?
which was the Latest Noraml CAPACITY fulfill per month ??:help:

Brent@RED
01-08-2008, 04:12 PM
Jim's post below still applies:


We expect to get production up to 400 cameras for January and 500-600 February on. 700 units by May.

That is a rough schedule. We have been late in the past so we are hesitant to post a firm schedule and be late again. But this is what we are thinking- today.

Jim

Thanks, BC


THANKS Brent for fast reply. but what i was wondering which is the Normal shipping one ..?
because there was a lot of guessing and a lot of schedules ?
which was the Latest Noraml CAPACITY fulfill per month ??:help:

Harry Clark
01-08-2008, 06:43 PM
Thanks for the updates, Brent.
We know everyone there is busting their butts and making it happen. We also appreciate sharing information when you have it.
Keep us posted!
Cheers,
Harry

Ash Bolland
01-08-2008, 07:02 PM
Thanks for the info Brent.

Is it possible to have a sticky with 'estimate' dates?

I think we all understand things are going to change - but some sort thread with - estimate dates - and if a delay happens it's just mentioned - like adding pl mount lube etc.

Then a nu date added - I think it would go nicley with the transparent approach Jim has started.

It would maybe take off the stress of the us searching around here on reduser? as its better to know whats going on rather than nothing?

Thanks.

albert rudnicki
01-08-2008, 07:03 PM
Thanks Brent

Obin Olson
01-08-2008, 08:11 PM
would love a "realtime" update sticky.....daily or bi-weekly postings would be great.....

SF Geek
01-08-2008, 11:28 PM
You guys are crazy with that sticky idea. That would make finding up-to-date information way too easy.

dudeman
01-08-2008, 11:44 PM
You guys are crazy with that sticky idea. That would make finding up-to-date information way too easy.

Sounds impossible. :)

Ash Bolland
01-09-2008, 06:42 AM
You guys are crazy with that sticky idea. That would make finding up-to-date information way too easy.

Really? Hah maybe your right - I think i would spend less time on here... but cine thread rocks...

J. Bernard Vallon
01-09-2008, 07:05 AM
Jim's post below still applies:


We expect to get production up to 400 cameras for January and 500-600 February on. 700 units by May.



Thanks, BC

Brent,
Just to clarify, that means 400 units expected to ship in jan, or up to serial # 400?

thanks.

albert rudnicki
01-09-2008, 07:12 AM
300 units Dec/with the "lub" slip onto Jan.
400 Jan.

Curran Giddens
01-09-2008, 08:25 AM
Brent,
Just to clarify, that means 400 units expected to ship in jan, or up to serial # 400?

thanks.

I think they are trying to ship 400 units in Jan. That means up to #700. At least I hope so.... I'm expecting an email in about a week or so....

Stephen Williams
01-09-2008, 09:50 AM
Hi,

What was the highest serial no that shipped in December? I am supposed to be testing cameras this week and they have not arrived yet.(or possibly left RED)

Stephen

Bill Goehring
01-09-2008, 10:05 AM
Hi,
What was the highest serial no that shipped in December? I am supposed to be testing cameras this week and they have not arrived yet.(or possibly left RED)
Stephen

I don't think cameras 100-300 were or are necessarily being shipped in cardinal order; another consideration was the timing of complete payment. I seem to remember reading that #299 received his camera back in December, and, obviously, there are earlier numbers that have yet to be shipped/received.

So get that payment in as soon as you get your accessories worked out and you will probably accelerate the receipt of your shipment. After that, and once the mount is lubed up, I suspect shipments follow cardinal order or full-payment order, whichever came first.

Daniel Reichenbach
01-09-2008, 11:04 PM
RED222 has been shipped 7 hours ago, thank you Travis, thank you REDteam.

Daniel
with sleeping bag in front of SWISS customs ;-)

steve palazzese
01-10-2008, 12:46 AM
Daniel..........you're a lucky guy!!

Tim Lüdin
01-10-2008, 01:10 AM
Yeah Daniel the baby is moving.
Great news.

I'm happy for you. Looking forward to the little swiss red test.:)

See ya soon.
Tim

Charles Perkins
01-10-2008, 01:27 AM
Daniel........Awesome!

i cant wait to see some footage!

Daniel Reichenbach
01-10-2008, 01:34 AM
Jeppp, thanks, there will be footage soon...

Andrew Walker
01-10-2008, 01:58 AM
Mine should be here tomorrow. 4K timelapse should be interesting.

Rick Darge
01-10-2008, 02:01 AM
you lucky dawgs

Alexander Christ
01-10-2008, 02:09 AM
RED222 has been shipped 7 hours ago, thank you Travis, thank you REDteam.

Daniel
with sleeping bag in front of SWISS customs ;-)

In this way there is a chance for saturday?! ;-)
Congrats, enjoy your first frames.

dwight
01-10-2008, 02:28 AM
No one. With that being said here is what I think. I think Jim should be relaxing and enjoying the rewards of his success from Oakley. You know, a round of golf, a dip in the spa, maybe a little shopping. Instead he spends his days at Red determined to do the almost impossible, please everyone else. And you can bet the farm that he won't stop until every last one is satisfied. I read a lot of posts here from great people with positive attitudes.To the few geniuses that made us all aware there is no Feb 30th, thanks for pointing that out. At least we know how to tie our own shoes. I think everyone should give him a lot of credit for what he is doing and try to be patient. I am sure that after his hair appointment and manicure he will read your e-mails.

The above thoughts are mine and are in no way connected to Red.