No thumbnail preview or histogram

[vtrNorth]

As the title says really.....

Thumbnails of clips in the bin don't show the clip - just a black square.

There's nothing in the histogram window, just black.

Regards

Chris

MacPro 3.1
10.6.5
RadeonX1900

[Chris Steele]

As the title says really.....

Thumbnails of clips in the bin don't show the clip - just a black square.

There's nothing in the histogram window, just black.


Hi Chris,
One reason for black frames can be that Storm has hit a corrupt frame and the SDK has tripped up.
A check for this is to restart Storm - which will re-initialise the SDK.
Worth a try.
All the best,
Chris

[Nick Shaw]

Or you may have opened the clip previously in REDcineX and set it to REDcolor2 and/or REDgamma2, which STORM does not yet support. Try removing any RMD files from your RDC folders.

[David Nardini]

Also on :
Chipset Model: ATY,RadeonX1900
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 512 MB
ROM Revision: 113-A52027-202
EFI Driver Version: 01.00.202

10.6.5 MacPro :
RedRocket installed (v1.3.5) and getting corrupted Thumbs (screen grab) and no (black) Histogram
Sampler RBG values corrupted (see screen grab)
Gave up rendering a sample out (taking for ever)

10.6.5 MacBookPro
By contrast on MBP works fine (and renders much faster !)

Love the interface ... hopefully it wont be fussy about hardware in the near future (my guess)

[Nick Shaw]

I have the same ATI card and get the same results. It's a known issue. Don't know if they can fix it.

It is apparently a problem with older ATI cards. I also find that with my card the scopes kill real-time playback, and the histogram doesn't work at all. Do you get the same?

I have a Rocket card in the Mac Pro, so the rendering is faster, but I get better performance working on my laptop.

[David Nardini]

It is apparently a problem with older ATI cards. I also find that with my card the scopes kill real-time playback, and the histogram doesn't work at all. Do you get the same?

Yes, same behaviour, scopes turns the app into something not really usable and histogram is simply black ... nothing appears.


I have a Rocket card in the Mac Pro, so the rendering is faster, but I get better performance working on my laptop.

Rendering for me is very slow; once complete, the output is a multicoloured snow storm ;-( ... similar in fact to how most of the thumbnails appear !
In the MacBookPro it's fine, UI-behaviour seems as I expected it, rendering output also ok.

What puzzels me is that the RC-X_b351 is fine on both machines, so I expected Storm to be also ok ... sadly not (yet).

[Dan A]

Yes, same behaviour, scopes turns the app into something not really usable and histogram is simply black ... nothing appears.

Hi David, unfortunately the older cards can't handle the realtime playback of the scopes in addition to the Viewer. We have been trying the ATI Radeon HD 4870 cards in the office. This card would be a good upgrade for a MacPro.


thanks,
Dan

[Dan A]

Also on :
Chipset Model: ATY,RadeonX1900
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 512 MB
ROM Revision: 113-A52027-202
EFI Driver Version: 01.00.202

10.6.5 MacPro :
RedRocket installed (v1.3.5) and getting corrupted Thumbs (screen grab) and no (black) Histogram
Sampler RBG values corrupted (see screen grab)
Gave up rendering a sample out (taking for ever)

10.6.5 MacBookPro
By contrast on MBP works fine (and renders much faster !)

Love the interface ... hopefully it wont be fussy about hardware in the near future (my guess)

Hi David, I've logged this as 15736. Even though it's an old card we shouldn't display corrupted thumbnails.


thanks,
Dan