Cold Update... [Archive]

Jannard

12-14-2007, 11:48 AM

Jay A. Kelley

12-14-2007, 11:50 AM

This is excellent news Jim... BTW I just wired my money to RED!!!

I'm excited.

Jay

jaadgy akanni

12-14-2007, 11:50 AM

Who was that masked man?... come back again :-)

Jim Exton

12-14-2007, 11:50 AM

Any idea on when the next batch will ship? They are delayed a week, but we don't know when they were scheduled to go out.

Thanks.

Greg M

12-14-2007, 11:51 AM

Great news...but how did you get the lab to -20?

Poi Boy

12-14-2007, 11:53 AM

You guys are bad ass.
Aloha
-A

Gavin Greenwalt

12-14-2007, 11:54 AM

You shouldn't have mentioned a delay. That implied people knew when it was coming in the first place. ;) A week from whenever it's done is still whenever it's done.

Rick Darge

12-14-2007, 11:55 AM

jesus christ Jim! Thanks!

You said in an earlier thread that bootup times would also be dramatically better after fixing the cold issue.. Any news about that?

Jeff Kilgroe

12-14-2007, 12:05 PM

Our engineers have figured out how to dramatically improve cold weather performance. We are now booting successfully at -20C in the lab.

You're my hero. :w00t:

Jeremy Torrie

12-14-2007, 12:11 PM

Unbelievably sick. Jannard I hope you get to actually make some money at this.

Warren Kommers

12-14-2007, 12:11 PM

I love you man.

David Battistella

12-14-2007, 12:11 PM

I love professionals.

David

psrtl

12-14-2007, 12:16 PM

Thanks Jim from the PS production Services Canada team in the great white north.

Happy Holidays to all and their families.

MikeHedge

12-14-2007, 12:17 PM

thank you!!!! can't wait to play in the snow.

IAN SUN

12-14-2007, 12:18 PM

The RED Crusader strikes again!

I'm calling my client and to tell him the snowmobile test shoot is on again.

Soon as I get those cameras... :)

Michael Hastings

12-14-2007, 12:19 PM

Our engineers have figured out how to dramatically improve cold weather performance. We are now booting successfully at -20C in the lab. This improvement requires a slight board modification, so all cameras will be delayed about a week to push this through production.

The good news is the community brought it to our attention, we found it, and are fixing it time before we ship all cameras out the door.

Happy Holidays...

Jim

Jim: Thanks, but year end has substantial tax impact for a lot of us. At least $4000 in tax savings for me, not to mention I have a $4500 rental for January 10th that will go away if I can't commit soon.

I'm sure that most of the other 200 would see a $4K to $8K savings as well.

200 cameras at say $5K each would be a million dollars in tax savings to the early res holders.

Rick Darge

12-14-2007, 12:28 PM

Well we don't even know yet what the previous ship dates were. I'd rather have a fixed camera and wait rather than an inferior camera now

Nils Ruinet

12-14-2007, 12:31 PM

Wow, that was quick !

Once more, thanks for listening, Jim...

Finner

12-14-2007, 12:42 PM

Great news

1 big question. Is -20c the coldest you were able to get the lab down to to test or was colder then -20c the failing point of a cold camera booting?

I do not mean for this to sound negative because -20c is very good news it is just very valuable information to know the approx limit of a cold boot.

Tim Le

12-14-2007, 12:47 PM

Great news...but how did you get the lab to -20?

They probably have an environmental test chamber like this one:

http://www.cszindustrial.com/products/tempchambers/ctseries.htm

These are pretty common in the aerospace industry where products often have to tested from -55°C to +70°C.

Antoine Fabi

12-14-2007, 12:52 PM

Must be tough to stay in the refrigerator for a couple of hours with a camera.... :)

Hey ! Quick enough for sure !

very good news!

Very professional.

Jochen Schmidt-Hambrock

12-14-2007, 12:58 PM

This is excellent news Jim... BTW I just wired my money to RED!!!

Jay

Not to derail this thread (great news) - but has anybody from the next 200 gotten a notice to wire money? Because I haven´t.

Jochen

Isaac Babcock

12-14-2007, 01:01 PM

new threads pop up while I respond to outdated posts. if only my fingers would thaw...

Thanks Jim, great response. keep it going, do I dare ask for -30C? I know, we always want more...

Finner

12-14-2007, 01:15 PM

Thats a cute shot of you and your wife Isaac. Whats her name?

Raul Gonzo

12-14-2007, 01:17 PM

Not to derail this thread (great news) - but has anybody from the next 200 gotten a notice to wire money? Because I haven´t.

Jochen

I was also wondering this same thing.... I haven't been notified either... :help:

jbeale

12-14-2007, 01:19 PM

You said in an earlier thread that bootup times would also be dramatically better after fixing the cold issue.. Any news about that?

I believe he said that they could "...improve booting and shooting in the cold."
http://www.reduser.net/forum/showthread.php?p=120889#post120889

which is ambiguous, but I'm guessing he meant that you would be able to boot up in colder weather than before, not that bootup would be faster than before. I'd be happy to be wrong, though.

Congrats on making the camera much improved so quickly! To echo Finner, it would be great to know if -20 C is as low as one camera was tested, or if that should be considered a "best case", or "typical" performance for all cameras?

Michael Hastings

12-14-2007, 01:20 PM

Not to derail this thread (great news) - but has anybody from the next 200 gotten a notice to wire money? Because I haven´t.

Jochen

sn 206 hasn't gotten a wire notice? I have gotten other emails but I'm going to call or email to find out if I missed it.

Craig Schober

12-14-2007, 01:26 PM

sn 206 hasn't gotten a wire notice? I have gotten other emails but I'm going to call or email to find out if I missed it.

i don't think you missed it. the only notification i have received is an email telling me that i'll get an email when they're ready.

Isaac Babcock

12-14-2007, 01:29 PM

Thats a cute shot of you and your wife Isaac. Whats her name?

"Gus". Unfortunately he is no longer, wonder if he got too cold! :cold:

Rocco Schult

12-14-2007, 01:54 PM

This is a delay I welcome. Though I was disappointed once in a while with the delays I gotta say, this is an awesome change, because it makes the cam so much more versatile and reliable.
Great you found the part that was preventing the cam from booting at low temperatures. And now I am gonna make a cool snowboard movie. Even me.

Charles Adams

12-14-2007, 01:56 PM

Very good news. The stability of Red gets better.

Are the next 200 cameras on track for delivery before the end of the year however?

Keep up the great work!

Craig Bowman

12-14-2007, 02:03 PM

Very glad you were able to catch this and get it resolved before the cameras went out the door Jim. This is the kind of feedback loop you just gotta love!

Jaime Vallés

12-14-2007, 02:47 PM

Very cool (pun intended!) upgrade. This should make a lot of people happy. I remain amazed by the dedication of the folks at Red to deliver a quality product.

Daniel Reichenbach

12-14-2007, 03:09 PM

Not to derail this thread (great news) - but has anybody from the next 200 gotten a notice to wire money? Because I haven´t.

Jochen

No mail, nothing, -7 days to delevering for -20 degrees is a good deal, if we would know -7 days from what?

Neil Duffy

12-14-2007, 03:09 PM

Great news. I am glad you are fixing the cameras as best you can before you ship them. It is a lot easier to recall 100 cameras than 1,000 cameras.

If someone has a project they absolutely need the camera for, RED could make some cameras available to early reservation holders that are in a bind. Might be easier than sending out hundreds when there are still known problems.

Personally, I am excited about all the new improvements and accessories.

Tim Lüdin

12-14-2007, 03:26 PM

Now this time I'm realy happy that I dont have my camera already.
I live in Switzerland and -5 C is not realy cold for us. We dont bother about -20 C while we film some snowboard action. All the cams I have ever used never had a problem in these conditions. So first I was shocked hearing about the problems with RED. I was very close to pull the plug. If you live in California then you probably wouldn't care that much but for us Swiss dudes camera problems due to cold teperatures is a deal breaker.:cold:

So this shows me once and for all that Jim and the gang are realy pushing it hard. They want this baby to be perfect. They realy never stop.
If they know the problem they solve it.
So now I believe more than ever in RED. Will there be some new problems, of course, but now I see how the RED team goes after them. This gives me a lot of confidence.
Keep on fighting you are almost there guys.:)
Tim

Brent@RED

12-14-2007, 03:44 PM

Next 200 - Expect an email from RED early next week with payment instructions, etc.

Thanks, BC

Evin Grant

12-14-2007, 03:49 PM

Yay!:biggrin:

R. Gonzales

12-14-2007, 03:59 PM

Wow, that was quick !

Once more, thanks for listening, Jim...

Yeah?? That was really quick :huh:

I am not going to question it but I just say Thanks for address the cold boot situation. -20C˚ cold boot without external help seems reasonable enough. As for the delay in shipping, well, it's not a delay. And before there is a bunch of complaints, stop and think how much more reliable the camera will be , think about the immense credibility Red is building and think about there ability to stick around and not fade away as a fad because their products couldn't stand up to the pressures of production. We I would lick to see Red succeed.

We will all be happy in the end.

Method

ChrisLyon

12-14-2007, 04:05 PM

I met with my business partner today and we are still going to make the Red Hot casing we discussed on the other thread. It will be good to not keep the camera so cold anyway. Plus it will have other uses.

Daniel Reichenbach

12-14-2007, 04:05 PM

Next 200 - Expect an email from RED early next week with payment instructions, etc.

Thanks, BC

Wow, thanks for the update, christman is here and thank you very much REDteam, that you listen this close to redusers.

Corrado Silveri

12-14-2007, 05:11 PM

Next 200 - Expect an email from RED early next week with payment instructions, etc.

Thanks, BC

wow.

thanks

Rick Darge

12-14-2007, 05:14 PM

I'll tip you a twenty if you add another 63 units to that order..

;)

Rocco Schult

12-14-2007, 05:15 PM

"Gus". Unfortunately he is no longer, wonder if he got too cold! :cold:

Had to laugh about Finners comment, but to me, despite the spontaneous reaction your friend seems to really have been a good one. Look at this dogs beard!
Didn't want to say the dog is cool, but obviously he was at least that time the photo was taken. Cheers to Gus Isaac.

Brent J. Craig

12-14-2007, 05:25 PM

This quick action on Red's part shows just how powerful our community is and what an awesome method of product development Jim has invented.

I don't think those suntanned California boys even believed people would go outdoors at -20C, let alone spend 12 hours shooting in it! I'll bet the testing fridge is the coldest those guys have ever been :-)

Nice work, everybody! We're really building something great here.

Rick Darge

12-14-2007, 05:51 PM

I'm pretty sure Jarred is a canuck

vincelucero

12-14-2007, 05:52 PM

This will be the longest weekend ever... Now let's talk payment options. I hear we cant pay with credit cards over $6500? The rest can be wire transfer?

Any idea how long payment processing will take and packing/shipping? Best case, order email comes Monday, wire transfer Monday, payment processes Tuesday, ships next day air Wednesday. And we got it on Thursday/Friday. A one or two day delay spells arrival the following week. No fun for the weekend. :(

Adrian T.

12-14-2007, 06:26 PM

I'm speechless! :w00t:

Within 30 hours Jim was convinced by the community, the problem was acknowledged, a solution was found, and a schedule for updating the next batch of cameras was put up.

This is unheard of!

Kudos to the RED rebels and their leader! :sorcerer:

Rick Darge

12-14-2007, 06:58 PM

Vincent S

12-14-2007, 07:02 PM

Thanks you very much Jim & the whole RED team!

Adrian T.

12-14-2007, 07:32 PM

What schedule are you talking about Willis?

Well, it's not actually a schedule. More like a schedule shift:

This improvement requires a slight board modification, so all cameras will be delayed about a week to push this through production.

And who is Willis? :huh:

Teague Kennedy

12-14-2007, 08:32 PM

"And who is Willis?"

Willis, for those who are too young to remember, or from lands afar is a character from sitcom "Different Strokes"

http://www.imdb.com/title/tt0077003/

"What you talkin 'bout Willis?"
I still say it, too.

Finner

12-14-2007, 11:52 PM

1 big question. Is -20c the coldest you were able to get the lab down to to test or was colder then -20c the failing point of a cold camera booting?

It would be great to get an answer to this.

Thanks

Charles Perkins

12-15-2007, 12:01 AM

best news i've heard all week.

Casey Green

12-15-2007, 12:30 AM

Whatchu talkin 'bout, Willis?!?

Jannard

12-15-2007, 12:38 AM

We actually got it to boot colder but we are being conservative...

Jim

Tony Lorentzen

12-15-2007, 01:18 AM

What about humidity? I know there are limits and I don't expect it to boot up in a sauna and work, but....

Jannard

12-15-2007, 01:27 AM

We don't have specific tests done yet, but Soderbergh put the cameras in bags in Puerto Rico and they were dripping in water from humidity. They never failed.

Jim

Lauri Kettunen

12-15-2007, 01:52 AM

I love professionals.

Well put. All what matters is the final result. You know, in wildlife photography some seem to explain the shortcomings of their images as if the outcome became better if the audience knew how much sweat or frostbites there were behind the photos.

It's great RED did not accept excuses but instead took the effort to sort this out. Probably a rather small step to RED but a huge save of trouble for the RED users.

Needless to say, it's amazing that this kind of business exists!

ericyoung

12-15-2007, 04:20 AM

We don't have specific tests done yet, but Soderbergh put the cameras in bags in Puerto Rico and they were dripping in water from humidity. They never failed.

Jim

Amazing response to the cold boot problem. I've always had faith, but the fast turnaround continues to be incredible!

What about condensation? Going from warm relatively humid interior to sub-zero cold exterior? Obviously an issue with tape mechanisms, but how might it affect a RED ONE?

I understand the interior isn't directly open to the outside as the ventilation is via heatsink. If the weathersealing keeps air from moving in or out of the interior, then it shouldn't be an issue I think, but be good to know for sure.

Obin Olson

12-15-2007, 07:29 AM

Red Guys please PM me with info for getting payment to you BEFORE the new year for tax reasons...very important to us...thanks for help

Michael Brennan

12-15-2007, 11:55 AM

Excellent stuff!

Mike Brennan

JD Holloway

12-16-2007, 06:23 AM

Whew big sigh of relief. Great job team. Knew it had to be simple. Well worth a week of delay or so!

Emanuel A.

12-16-2007, 08:36 AM

Adam Jeal

12-16-2007, 12:23 PM

Thanks Jim,

This has really made my day! :D - I may be shooting in Norway in April and to know that things are under control is very reassuring. Big thanks to all the team. Do you guys ever sleep? :ninja:

adam

Steve Freebairn

12-16-2007, 10:57 PM

Red Guys please PM me with info for getting payment to you BEFORE the new year for tax reasons...very important to us...thanks for help

Don't you have to put the camera in use for it to benefit you for tax reasons? I'm not trying to call you out, just find out for myself, because I was under the impression you actually had to use the item for business during the year (or at least before the end of the 31st)

ChrisLyon

12-16-2007, 11:22 PM

It he is claiming the purchase on his taxes as a business expense, no he doesn't have to put the camera in use to benefit. It just has to be purchased with the intent to benefit financially.

http://www.inc.com/articles/2002/02/18955.html

galexander

12-17-2007, 02:59 AM

Our engineers have figured out how to dramatically improve cold weather performance. We are now booting successfully at -20C in the lab....
Jim

Hmm, hopefully someone finally realized you need to use mil-spec parts for -50C to +70C instead of cheap off the shelf commerical crap, instead of horrible cheap PCB's cracking or bad soldering. Was it bad caps?

The sensor should actually operate considerably better with a much less dark current at the lower temps.