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View Full Version : THE LIST: Camera Insurance / Equipement Insurance Companies



Will Keir
01-27-2012, 05:17 AM
LIST UPDATED: February 2013.

Like most of my work on REDUSER.NET, idea's like this one start from my own need to find reliable and affordable insurance. Feel free to discuss your experiences openly here. The good, the bad, the ugly. The included in the list are companies that at least one REDUSER has recommended, with my notes attached. Enjoy.

Users, please leave comments and shine the light on these companies, the good, the bad, the ugly. I'll continue to update the list from time to time.

Athos Insurance Services, LLC. (626) 716-9800
Kat Wong
Contact: (626) 379-6280
(Kat@athosinsurance.com)Kat@athosinsurance.com
www.InsurEntertainment.com (http://www.InsurEntertainment.com)
(by far my personal favorite and current provider, as well as many other RU)

Francis L. Dean & Associates. (888) 416-9091
Alyson Norrbohm
Contact: (310) 383-9246
anorrbohm@fdean.com
www.fdean.com (http://www.fdean.com)

Insurance West (805) 579-1900
Ross Garner
Contact: (310) 883-4231
rgarner@insurancewest.com
www.insurancewest.com (http://www.insurancewest.com)

Penny Starkey, CIC
McInnis Tyner, Inc.
Direct 225-215-4952
Main 225-926-0860

Giovanni Cuarez
American Entertainment Insurance Services
Sunset Gower Studios, 1438 N. Gower St. Box 72
Hollywood, CA 90028
Phone: (323) 464-5144 (tel:(323) 464-5144)
Fax: (323) 464-7348 (tel:(323) 464-7348)
Email: gio@aeweb.com

Karen Stetz @ APA Insurance.
Website: www.apainsuranceservices.com (http://www.apainsuranceservices.com)
Contact: Karen@apainsuranceservices.com
Phone number: (877) 269-9021 ‎
Address: 11375 Southbridge Parkway #100, Alpharetta, GA 30022

Allison Parshall
Account Executive
Allisonp at heffins dot com
http://www.HeffIns.com
direct: (213) 785-6927

Professional Photographers of America
http://www.ppa.com/
404-522-8600 | 800-786-6277

I've dropped several companies from the list due poor or a lack of phone support. In some cases I never received a call back.

Elizabeth Carulli (terrible phone system)
Taylor and Taylor Insurance Brokers ( Specialize in Production, Equipment etc)
212-490-8511 (New York)
ecarulli@taylorinsurance.com

Kwan Khan
01-27-2012, 05:36 AM
Nice...
Edit:

Just set up my policy with Kat Wong, very helpful.

She request me if somehow her information on reduser can be change;

Kat. Wong Francis L. Dean & Associates. (888) 416-9091 ext 106
To
Katherine Wong
Contact: (626)379-6280
KWong@fdean.com

She explain me that, its better for us (redusers) to contact her directly.

Matt Gottshalk
01-27-2012, 06:46 AM
Tagged

TonySegreto
01-28-2012, 02:41 PM
Great post! Definitely doing some research into this myself at the moment.

paulherrin
01-28-2012, 02:44 PM
how do you set up that insurance with state farm?

roryhinds
01-28-2012, 03:06 PM
I'm trying to find an insurance company that covers equipment failure as I have read on another thread that this is possible with some insurance companies.

Please could anyone who has this coverage post their insurance company details as I'd like to look into it for my cameras.

Michael Alessandra
01-28-2012, 04:05 PM
http://www.productioninsurance.com/ I do not have that kind of coverage but you can try them...

Dave Weber
01-28-2012, 04:34 PM
I'm trying to find an insurance company that covers equipment failure as I have read on another thread that this is possible with some insurance companies.

Please could anyone who has this coverage post their insurance company details as I'd like to look into it for my cameras.

Rory,

I just sent an email to my rep. When I know i'll let you know.

Nathaniel Kramer
01-28-2012, 04:47 PM
Elizabeth Carulli
Taylor and Taylor Insurance Brokers ( Specialize in Production, Equipment etc)
212-490-8511
ecarulli@taylorinsurance.com

Robert Cook
01-28-2012, 05:31 PM
Rory,

I just sent an email to my rep. When I know i'll let you know.

Dave, I would also like that info:-)

Christian Munoz D
01-28-2012, 06:43 PM
Will,

www.buymyinsurancenow.com, as well www.insuremyequipment.com, www.insuremyrentals.com, www.Insuremyliabilityonline.com are websites from the same company: The internet business division of Heffernan Insurance Brokers www.heffins.com

Heffernan is NOT an insurance company, the actual insurance company you will be dealing with your claims is One Beacon Insurance Company (One Beacon Entertainment) http://www.ebi-ins.com/e/PortfolioDetail.aspx

Please ammend your list since some Redusers will get confused.
Thanks,

Brian Ferguson
01-28-2012, 10:07 PM
When I was actively doing production the one company that came through for me was Insurance West, the Rep was Ross Garner and when everyone else was ignoring my call he came to the OC from Simi Valley and took care of my needs. 805-579-1900

A lot of these companies don't care about independent producers and don't even bother to call you back. I don't know if Ross is still there but he is a great rep.

Will Keir
01-29-2012, 03:22 AM
Christian, thanks for the heads up. Amended.

Will,

www.buymyinsurancenow.com (http://www.buymyinsurancenow.com), as well www.insuremyequipment.com (http://www.insuremyequipment.com), www.insuremyrentals.com (http://www.insuremyrentals.com), www.Insuremyliabilityonline.com (http://www.Insuremyliabilityonline.com) are websites from the same company: The internet business division of Heffernan Insurance Brokers www.heffins.com (http://www.heffins.com)

Heffernan is NOT an insurance company, the actual insurance company you will be dealing with your claims is One Beacon Insurance Company (One Beacon Entertainment) http://www.ebi-ins.com/e/PortfolioDetail.aspx

Please ammend your list since some Redusers will get confused.
Thanks,

Will Keir
01-29-2012, 03:30 AM
Give a call to a local agent in your area and let us know what you find out please. At least one user is using state farm.


how do you set up that insurance with state farm?

Nik Harper
01-30-2012, 01:00 AM
Will,

www.buymyinsurancenow.com (http://www.buymyinsurancenow.com), as well www.insuremyequipment.com (http://www.insuremyequipment.com), www.insuremyrentals.com (http://www.insuremyrentals.com), www.Insuremyliabilityonline.com (http://www.Insuremyliabilityonline.com) are websites from the same company: The internet business division of Heffernan Insurance Brokers www.heffins.com (http://www.heffins.com)

Heffernan is NOT an insurance company, the actual insurance company you will be dealing with your claims is One Beacon Insurance Company (One Beacon Entertainment) http://www.ebi-ins.com/e/PortfolioDetail.aspx

Please ammend your list since some Redusers will get confused.
Thanks,

Has anyone using this provider had to file a claim? Thats what I would like to know, how well they deal with claims. This seems to be a pretty damn good option.

Dave Weber
01-30-2012, 04:42 PM
Rory and Robert,

Just heard from my insurance agent. He says that wear and tear are not covered for equipment failure but if the camera were to break, say by dropping it. That would be covered.

roryhinds
01-30-2012, 04:54 PM
Thanks Dave
Sounds like a standard accidental damage cover which isn't equipment failure.
I must say this whole warranty and red armor thing is a mess.

Will Keir
01-31-2012, 02:13 AM
What company Dave?


Rory and Robert,

Just heard from my insurance agent. He says that wear and tear are not covered for equipment failure but if the camera were to break, say by dropping it. That would be covered.

Martin Weiss
01-31-2012, 02:25 AM
Thanks for your work.

Does anybody know which of these offer cover for non-US based shooters?

Robert L. Mickles
02-01-2012, 05:27 PM
Excellent job, thanks for posting. The company I was using before was just so slow, and we're looking into all of these for when our scarlet comes.

Robert Cook
02-01-2012, 06:04 PM
Has anyone using this provider had to file a claim? Thats what I would like to know, how well they deal with claims. This seems to be a pretty damn good option.

We just had a claim with them, they paid fast, no problems. We need to do lunch......

Peter Strietmann
02-01-2012, 06:48 PM
Larry Walsh, lwalsh@entertainmentinsurance.com

Also covers production ins.

BrandonChristensen
02-03-2012, 11:56 PM
Do these companies provide one million in liability as well? Would be great to get a package going.

(EDIT)
Somehow didn't see Peter's post above mine :D

What are some of the production liability prices that you guys are getting? I got quoted $3800 for the year locally.

Will Keir
02-04-2012, 12:32 AM
Brandon,

That does not sound right. A 1 million dollar liability policy is around $500 for the year. Couple with that with 50k gear insurance, and for personal use you are looking at less than $1,500.


Do these companies provide one million in liability as well? Would be great to get a package going.

(EDIT)
Somehow didn't see Peter's post above mine :D

What are some of the production liability prices that you guys are getting? I got quoted $3800 for the year locally.

Nik Harper
02-04-2012, 04:03 PM
We just had a claim with them, they paid fast, no problems. We need to do lunch......

Awesome! Thanks for that!

Ross Isaacs
02-04-2012, 04:48 PM
For Australian companies FIUA Film Insurance Underwriters Australia have been very good to me and looked after all my needs.

Mark Allen
02-04-2012, 05:00 PM
fracturedatlas.org also has insurance options.

Will Keir
02-05-2012, 02:44 AM
Mark do you have any personal experience with them? If so, do you have your reps contact info? Post if you got it and I'll add to the list.


fracturedatlas.org also has insurance options.

Trevor Meeks
02-05-2012, 03:24 PM
I'm insured under the Steadicam Program from WP Dolle insurance (http://www.wpdolle.com/). (I can't link directly to the page - you should see "steadicam program" on the blue left sidebar.)

You must be a member of the Steadicam Operators Association (http://www.steadicam-ops.com/register.shtml) (one-time $150 fee) and you don't necessarily have to be a steadicam op or own any steadicam equipment.

My yearly premium for coverage on ~$80,000 worth of gear is $1,000. Deductible is $1000
Accidental damage/loss/theft/water damage etc all covered.

Contact Tonya Reaves
reaves_t [at] wpdolle [dot] com
513-562-1192 – Direct Line

richard peterson
02-10-2012, 08:35 AM
My epic M was damaged on a shoot and the brain/SSD/PL mount had to be replaced. The production company I was working for was insured with Fireman's Fund Insurance/Entertainment claims. The process for settlement was quick and easy. They covered the purchase price of the everything that was damaged. Fireman's Fund rocks!

http://www.firemansfund.com/Pages/welcome.htm

Ben Pluimer
02-10-2012, 11:29 AM
I recently insured all my equipment with American Entertainment Insurance in LA. The underwriter is North American Specialty Insurance. Here's the contact info:

Giovanni Cuarez
American Entertainment Insurance Services
Sunset Gower Studios, 1438 N. Gower St. Box 72
Hollywood, CA 90028
Phone: (323) 464-5144 (tel:%28323%29%20464-5144)
Fax: (323) 464-7348 (tel:%28323%29%20464-7348)
Email: gio@aeweb.com

paulherrin
02-10-2012, 03:05 PM
does anybody know if heffins/insuremyequipment policies are for replacement cost or depreciated value?

Will Keir
02-11-2012, 12:33 AM
Richard,

Can you give us your contact at FF's info please? Thanks.


My epic M was damaged on a shoot and the brain/SSD/PL mount had to be replaced. The production company I was working for was insured with Fireman's Fund Insurance/Entertainment claims. The process for settlement was quick and easy. They covered the purchase price of the everything that was damaged. Fireman's Fund rocks!

http://www.firemansfund.com/Pages/welcome.htm

Judy Lehmberg
02-28-2012, 09:36 AM
I don't always know which company is connected to which but I do know we have our cameras insured through Reiff & Associates, http://www.reiffinsurance.com/. But my policy has both Reiff & Associates and One Beacon Insurance Company on it. We recently had some of our equipment stolen (not my RED thank goodness, which is now at RED for a trade in on an Epic). They replied very promptly to our claim, made a very fair settlement and did one thing I was really impressed with. A few of the cameras that were stolen were really old and cannot readily be replaced. They told us that if we found ones to replace the stolen ones and it cost more than they gave us, they would make up the difference. (Anyone have an old Lindhof they don't want?) They are a pleasure to do business with.

Frazier Nivens
03-10-2012, 05:36 AM
Has anyone using this provider had to file a claim? Thats what I would like to know, how well they deal with claims. This seems to be a pretty damn good option.

I had insurance with these folks, never had to make a claim but you can do it online instantly and get coverage. If over a certain dollar amount deductible is $750 for larger packages. Allow for scheduled re, EpicX and anything priced over $5k single item, but unscheduled under $5k if you have a small thing stolen still $750 deductible which seems not so good, you would have to have total loss which nobody wants to happen.

But for higher ticket items seems like its good insurance.

Frazier Nivens
03-10-2012, 05:40 AM
We just had a claim with them, they paid fast, no problems. We need to do lunch......

Which provider are u speaking of?

Clay Glendenning
03-13-2012, 11:36 AM
Hey everyone,

Hope I can finally contribute a bit to the community. Reduser saved me when I was suddenly a DIT on the set of "Insidious."

I purchased a Scarlet-X yesterday, called and left Kat Wong a voicemail at the number listed. She responded at 9:30am this morning. She is extremely easy to speak with, very knowledgeable, and insightful beyond equipment coverage. She had a detailed email to me by 10am. I'll update soon with rate information.

She certainly knows and appreciates the recommendations coming from the forums, and asked me to provide her direct line, as she is frequently mobile and sometimes does not catch her office voicemail promptly.

Kat's direct line is:
(626) 379-6280

BrandonChristensen
03-16-2012, 09:45 PM
Brandon,

That does not sound right. A 1 million dollar liability policy is around $500 for the year. Couple with that with 50k gear insurance, and for personal use you are looking at less than $1,500.

Yah, that's the local guys rate.

You think that's bad? I had two shoots last year where I just bought the policy for the day, and I spent 1800 one day and 1000 the other. Total rip off, but they were the cheapest in the city (Vegas).

So I should probably go with an online company it seems...

Will Keir
03-27-2012, 05:12 PM
Keep the feedback coming, hope things are going well with Kat.


Nice...
Edit:

Just set up my policy with Kat Wong, very helpful.

She request me if somehow her information on reduser can be change;

Kat. Wong Francis L. Dean & Associates. (888) 416-9091 ext 106
To
Katherine Wong
Contact: (626)379-6280
KWong@fdean.com

She explain me that, its better for us (redusers) to contact her directly.

Elizabeth Lowrey
04-29-2012, 11:25 AM
Just wanted to add my 2 bits after calling several of the people/agencies mentioned in this thread. First, I can echo that Kat Wong at Francis L. Dean and Associates was very helpful, informative, and responsive to all my inquiries, and her quote was very attractive. I almost went with her company. I also received prompt communications from folks at Film Emporium and American Entertainment Insurance (who used to be one company but are now separate, Emporium in NY, AEI in Los Angeles). All that said, I wound up going with Taylor and Taylor, and my contact there was:

Lisa Caracciolo – Senior Account Executive
Taylor & Taylor Associates, Inc. / Taylor & Taylor, Ltd.
16 East 40th Street, 11th Floor, New York, NY 10016
Phone: 212-490-8511, Ext. 526

Their premium was slightly lower than the one offered by Dean and Associates, though the deductible was $500 instead of $250. And Lisa and her colleagues worked very quickly to get my coverage rolling all in the space of a single day. I will be doing some filming on or near water (from boats and on shore), the kind of risk that a couple of the other companies needed to sign off on beforehand (and presumably might have required additional premium based on specifics of a shoot or would have denied coverage in case of accidental damage). Taylor and Taylor required no such notice. If I was going to shoot underwater, yes, but they didn't require anything extraordinary to shoot from a vessel. So that was all nice for me.

I don't know if they'd be the best solution for folks with much more involved production elements who want coverages for liability, shooting delays, file loss, etc. But I'm just a tiny, solo operation, and all I really wanted coverage for was theft or accidental damage to the equipment. With Taylor and Taylor, I'm getting that for a decent price that covers the kinds of perils you'd expect and that will be in force no matter where in the world I happen to travel with the camera.

Carey Lee Coffey
04-29-2012, 12:11 PM
+ 1 for Kat Wong with Francis L. Dean and Associates. She was extremely professional and you can't beat a $250 deductible!

Christopher Mills
04-29-2012, 12:35 PM
Highly endorse Taylor and Taylor for production and equipment production for LLC and Incorporated companies....
Have also found them very good for Feature film policies. They handled a claim for me in a prompt manner.

David Granger
05-16-2012, 11:36 AM
How are you guys filing EPICs or Scarlets on an insurance equipment schedule? Mine requires listing out items > $5000. Do you just put the entire assembled camera (side ssd, handle, LCD, etc) or just list the brain?

Elizabeth Lowrey
05-16-2012, 11:43 AM
How are you guys filing EPICs or Scarlets on an insurance equipment schedule? Mine requires listing out items > $5000. Do you just put the entire assembled camera (side ssd, handle, LCD, etc) or just list the brain?

Well, because I had constructed my own spreadsheet of costs for each individual item and accessory in the purchase process, I just copy pasted that data onto a spreadsheet for the insurance. Some of these items stay fixed to the brain (e.g., DSMC top mount) some do not (WC Abox). If something ever happens, God forbid, some of these items may be involved and some may not. So, for me, doing it piecemeal was easier and more precise, and the insurance company didn't seem to mind (not that they would have known what half the stuff was). But if you list the camera and include the price of the brain and those items which are customarily fixed to it, I don't see a problem with that either.

Emory Maginnis
07-30-2012, 11:15 AM
Will,

I just wanted to help update your list. I, Emory Maginnis, am no longer with Eustis Risk Management Resources. I have since started my own agency, Maginnis Film & Entertainment Insurance Services (www.mfeis.com).

Maginnis Film & Entertainment Insurance Services, L.L.C. is a Louisiana-based insurance agency which specializes in film, entertainment, and support industries.

While we can broker insurance for just about any risk, we specialize in the needs of the entertainment and artistic community and their endeavors. From the simplest and safest movie shoots to daring feats, we can find you the best coverage for your needs, happily, expediently, with your best interests in mind.
SpecialtiesFilm, Television & Commercial Production, Post-Production Facilities, Equipment, Prop, Stage & Lighting, Venues, Editorial Services, Sound/Recording Studios, Multi-Media & Computer Animation, Advertisers, Theater Companies, Concert Promoters, Producers, Distributors

Emory M. Maginnis
President
Maginnis Film & Entertainment Insurance Services, L.L.C.
1822 Broadway Street
New Orleans, Louisiana 70118
504.919.3288 main
866.240.5739 facsimile
emory@mfeis.com
http://www.mfeis.com

Martin Beek
07-30-2012, 05:23 PM
For Dutch and Belgian Red owners: N.O.B. apparatuur verzekering, www.aparatuurverzekering.nl
We have insured all our equipment through the Dutch broadcasting service with this company, paying 2% per year. Full coverage.

Cheers!
Martin.

Ross Isaacs
07-30-2012, 05:26 PM
In Australia we use FIUA Film Insurance Underwriters Australia they have been terrific.

Brian Merlen
08-20-2012, 06:28 PM
Anyone using PPA? There rates are dirt cheap and I really only need about 15k in coverage since I own a barebones Scarlet/dslr/old mac. Just trying to make sure I am making the right choice here...

Trevor Meeks
08-20-2012, 09:28 PM
Anyone using PPA? There rates are dirt cheap and I really only need about 15k in coverage since I own a barebones Scarlet/dslr/old mac. Just trying to make sure I am making the right choice here...

Professional Photographers of America? You might REALLY want to check into their policy details to see if they'll actually cover equipment used in film/video production...

Michael Millichamp
08-23-2012, 01:44 PM
Just thought I'd let people know,

I just recently got insured by Kat Wong, and she is, from what I gathered, starting her own insurance company called Athos.

I just insured my camera with her for 612 annually.

Her email information has changed to: kat@athosinsurance.com

Brian Merlen
08-31-2012, 07:38 AM
While we are having this conversation rather then just list companies I am more interested in coverage specifics if any of you care to chime in on this, which I think is by far the most important piece of why any of us are getting insurance in the first place...

So I want the following, theft, liquid damage, fire, flood, mysterious disappearance, malfunction, wear and tear, accidental, full replacement coverage....And perhaps one day unattended rentals to third parties, but not at this time... (I just want 100 percent total security on my gear, even for problems I didn't think of yet)


So in conclusion do any if you know any company that can do this? I have contacted almost every company on the first page of this thread and I'll go through the others too in the remaining pages but truthfully its a total PAIN to go through the exclusions in the fine print. I got an aunt who is a lawyer to help me spot the bullshit clauses that gut the coverage so that helps, but shes already gone through 52 pages of clauses for me, with a single company. To have her need to do this on all these companies will drive her bonkers so if anyone can help me out with this I think its in all our interests. We should all know what our exceptions are before we all end up with a five figure uncovered bill, so as far as I am concerned, nothing should matter more then this to any of us, we need to know the limitations in the contracts before one of us ends up screwed. Given the way insurance companies are ran, and the way they hide the exceptions and limitations this is such a major pain to take on, I am finding myself overwhelmed before I even roll on something. Thanks guys, hoping someone can throw me a line here...

Who knows, maybe with all our combined policies we can analyze them to truly figure out which carriers/under writers actually protect us the most. With so many brokers its really hard for us all to even know whats the best bang for your buck, and to me personally I would pay more for no risk at all. That is what I want, a no risk camera I can go anywhere with and just do what we do best which is create art. That I think is what any of us is really looking for, not some company that is out to limit your coverage and not have your back.

Will Keir
10-17-2012, 11:00 PM
Anyone have any more info for Insuremyequipment.com

Frazier Nivens
10-18-2012, 05:15 AM
Anyone have any more info for Insuremyequipment.com

I have been with this company for three years, never had a claim, it's mostly for major losses. For my policy there's a $750 deductible. Gear under $5k is unscheduled. Anything over is and listed serial numbers, etc.

You can do it all online and coverage instantly and policy in hand. Price was affordable.

They've been around for years.

You never know how good insurance is till you have to use it.

Will Keir
10-18-2012, 02:13 PM
You never know how good insurance is till you have to use it.

Yeah, it would be good to know somebody who filed a claim. Is it online only or do you have a rep you could recommend?

Zac C
10-18-2012, 02:32 PM
Yeah, it would be good to know somebody who filed a claim. Is it online only or do you have a rep you could recommend?

Online only, as I'm through them as well..

I believe Tom Lowe made a claim through them, can't remember where I saw that post.

M. FERGUSON
10-22-2012, 02:12 PM
Aloha,


RE: The Quest for RED DIGITAL CINEMA Equipment Insurance.


I'm very grateful to my fellow REDUSERS who posted equipment insurance information here on the REDUSER.net forum. It was very important to me that I find a reliable company to deal with in insuring my RED DIGITAL CINEMA equipment. I needed a company I could count on for quick action in replacing any lost or destroyed equipment. If I was in the middle of a job the loss of equipment would be compounded by loss of income and maybe loss of the job itself if I couldn't get back up and running quickly. The name Katherine "KAT" Wong seemed to come up often in the recommendations from my fellow REDUSERS. A couple of weeks ago, after I researched the legal aspects - personal licensing and company bona fides - to my satisfaction, I called Kat. In explaining my situation to Kat I told her I was interested in insuring my RED DIGITAL CINEMA equipment for use in a Water Housing that was constructed by one of the best Custom Water Housing builders in the business. My Rig incompassing the Custom Water Housing, an EPIC-X Digital Cinema Camera, a REDBRICK, a RED 5.0 LCD Touchscreen, misc. cables, a REDMOTE, and a couple of lenses will be used in a marine environment but not deeper than 30 feet. I will be filming surfing and other ocean sports including deep sea fishing here on the North Shore in Hawaii. I found Katherine to be very personable and fun to chat with and also very knowledgable and professional in discussing the details of my situation and the insurance I required. I wanted to have my equipment covered for a one year period for full and fast replacement in the event of damage or theft. Since I would be "on the Job" working if there was an accident or a theft incident I would need my equipment replaced quickly or I may not be able to fulfill a commitment. After discussing all aspects and requirements of my situation with Kat she emailed me the forms for the coverage I required. Although only a simple equipment list is required - listing separately any single items valued over $5,000.00 - I created a detailed pdf file list of all the items I wanted covered and their replacement value with photos of my Custom Water Housing and the individual RED DIGITAL CINEMA equipment components used with the Housing. I emailed this list and other required forms to Katherine. Right away I received a quote from Kat by email and after discussing some details of the proposed policy with her on the phone I was satisfied that I had the coverage I needed. My policy premium for this rig was about $1K with a $250.00 deductible for a year of full replacement coverage. I made payment for my policy and was very pleased I'd decided to insure my equipment with "Kat" - Katherine M. Wong. Katherine has worked in the past with large insurance companies but has now started her own company. The insurance Kat sets up is carried by a major insurance firm. In my case the Onebeacon Insurance Group underwriting company Atlantic Speciality Insurance. Before committing to my insurance transaction I had looked into how past claims of others had been handled by these companies and was satisfied with reports of their quick response to those claims. Insurance is something you hope you'll never need but if you do need to file a claim you want it to be handled quickly and smoothly so that you can get your equipment replaced fast and get back to work. Any delays could cost you a job and considerable income and damage your reputation.That is the real test of insurance coverage - how things come through in the event of claim. I can't - at this point in time - speak from experience regarding satisfaction of a claim - and hopefully I'll never need to file one - but I feel confident that my insurance with Katherine M. Wong is a sound investment in security for my RED DIGITAL CINEMA equipment and that Kat will back me up for a quick recovery if I should ever need to file a claim for coverage. I'd like to join the select group of my fellow REDUSER Forum members who endorse and recommend Katherine M. Wong for RED DIGITAL CINEMA equipment insurance. I think you will find - as I did - that Kat will be able to offer - in a friendly and professional manner - a secure insurance package to handle whatever your situation requires. I'm happy to be among Kat's many very satisfied customers. After working with Kat I understand why so may other REDUSERs hold her in very high esteem. Our RED equipment is very dear to us on so many levels. It's important to protect it in the best ways possible.


You can contact Kat at her own company:


Katherine M. Wong, CPCU, CLCS
Athos Insurance Service, LLC
P.O. Box 61102
Pasadena, CA 91116


Ph: 626-716-9800
Mobile (Text): 626-379-6280
Fax: 626-716-9788


Email: Kat@athosinsurance.com


Lic: 01194681


All the best...


Aloha,
Mike


Michael S. Ferguson
North Shore, Oahu, Hawaii


EPIC-X #01567 "PUEO" (The HAWAIIAN OWL)

Will Keir
02-27-2013, 04:13 PM
Got lots of new information updated on the front page.

Frazier Nivens
03-22-2013, 07:03 AM
Heffernan insurance doesn't cover all water damage or even moisture for that matter it seems. Just dropped their policy and now looking for replacement coverage. Page 47 in Heffernans long list of exclusions. They changed underwriters and their exclusions changed with the change. Be careful with these guys, apparently only All Risk worldwide water damage isn't quite what it says on their website. They get you with the statement, with the exception of exclusions. Thought you should know.

Thankfully never had a claim with them.

Kenny Mosher
03-25-2013, 07:07 AM
Mark do you have any personal experience with them? If so, do you have your reps contact info? Post if you got it and I'll add to the list.

We are in the middle of an insurance claim with fractured atlas now. So far it has sucked! About a month ago, our Epic-M failed on set and we were unable to use it for the remainder of the shoot. We had to rent another Epic for 2 days ($3k). We thought we had this coverage, but it turns out that we are only covered for equipment loss in a fire, which is not the impression we had.

We pay $6000/year for $1 million general liability and $165,000 equipment coverage. Sounds like we may be getting ripped off

We are trying to fight this, so I will let you know what I find out.

Kenny

Kenny Mosher
03-25-2013, 07:22 AM
We may be switching to a new company but we are going to be very specific next time on what we need. Pretty much we need coverage for the gamut:
theft, liquid damage, fire, flood, mysterious disappearance, malfunction, wear and tear, accidental, full replacement coverage, general liability, unattended rentals to third parties

Thanks for this ongoing list of recommendations, and this is why I love Reduser!

Bud Anderson
04-14-2013, 09:09 AM
Just went to renew my policy with Insuremyequipment and discovered that they will no longer talk with you by phone, only online. I guess that is OK for many these days, but to me that is a deal breaker, especially if I have an emergency. I cancelled and will go elsewhere. If you are going to take my money, you can at least answer the phone.

Look at REDs customer service in comparison.

Night and day.

Frazier Nivens
04-14-2013, 11:33 AM
Call Kat at this number speak with her directly.

Katherine M. Wong, CPCU, CLCS
Athos Insurance Services, LLC
P.O. Box 61102
Pasadena, CA 91116
Phone: 626-716-9800
Mobile (text): 626-379-6280
Fax: 626-701-5047
Email: Kat@athosinsurance.com

She's the best.. I had Heffernan but they stopped taking calls and with Kat you can speak with a human being, figure out your specific needs.

And the deductible is only $250 rather that higher mine with them was $750. You can actually choose your deductible. Tell her everything you need covered and she or Aylene will take care of it same day.

You will be glad you called her.

George D.
04-16-2013, 05:01 AM
Has anyone using this provider had to file a claim? Thats what I would like to know, how well they deal with claims. This seems to be a pretty damn good option.

I just want you and everyone to know, that we have had that insurance company for about 2 years now, and have never had to file a claim. But, frankly, I am NOT very happy with them.

I don't know if the problem lies with the Heffernan Insurance Brokers or with One Beacon Insurance, but they are SLOWER THAN A SNAIL ON AN ICEBERG when it comes to implementing changes or alterations to the policy, or even just getting back to you via email. Several times we have needed changes and it has taken "weeks" and sometimes "months" (Yes you read it right. MONTHS.) to get the change authorized and official.

Just about 4 days ago, we wanted to add "water damage coverage" to our policy. The agent at Heffernan tells us it will be OVER A WEEK before we will even hear anything. This, to me, is ridiculous.

If I call my auto insurance company and ask for a change in the policy, the agent tells me, "OK, it's in affect immediately". Why can't it be the same for "professional camera equipment" insurance?

.

George D.
04-16-2013, 05:08 AM
Anyone have any more info for Insuremyequipment.com

Yea Will I do. I already posted this, but I want YOU to have it directly, especially since you started this thread.

We have had that insurance company for about 2 years now to cover our two Red-Ones, specialized lenses, and related equipment, and have never had to file a claim. But, frankly, I am NOT very happy with them.

I don't know if the problem lies with the Heffernan Insurance Brokers or with One Beacon Insurance, but they are SLOWER THAN A SNAIL ON AN ICEBERG when it comes to implementing changes or alterations to the policy, or even just getting back to you via email. Several times we have needed changes and it has taken "weeks" and sometimes "months" (Yes you read it right. MONTHS.) to get the change authorized and official.

Just about 4 days ago, we wanted to add "water damage coverage" to our policy. The agent at Heffernan tells us it will be OVER A WEEK before we will even hear anything. This, to me, is ridiculous.

If I call my auto insurance company and ask for a change in the policy, the agent tells me, "OK, it's in affect immediately". Why can't it be the same for "professional camera equipment" insurance?

.

Frazier Nivens
04-16-2013, 06:00 AM
Yea Will I do. I already posted this, but I want YOU to have it directly, especially since you started this thread.

We have had that insurance company for about 2 years now to cover our two Red-Ones, specialized lenses, and related equipment, and have never had to file a claim. But, frankly, I am NOT very happy with them.

I don't know if the problem lies with the Heffernan Insurance Brokers or with One Beacon Insurance, but they are SLOWER THAN A SNAIL ON AN ICEBERG when it comes to implementing changes or alterations to the policy, or even just getting back to you via email. Several times we have needed changes and it has taken "weeks" and sometimes "months" (Yes you read it right. MONTHS.) to get the change authorized and official.

Just about 4 days ago, we wanted to add "water damage coverage" to our policy. The agent at Heffernan tells us it will be OVER A WEEK before we will even hear anything. This, to me, is ridiculous.

If I call my auto insurance company and ask for a change in the policy, the agent tells me, "OK, it's in affect immediately". Why can't it be the same for "professional camera equipment" insurance?

.

I'm surprised that you were able to speak w a human being. I cancelled my policy with them after I found out that they changed underwriters on me without notifying me that excluded water damage and taking my Epic in a underwater housing in the water. I'm thankful I found Kat at Athos. She will customize your policy to your specific needs and spend a hr on the phone w you making sure it's what you need to get your gear covered. I'm thankful I never had a claim at Heffernan, if I had a flood camera wouldn't have been covered.

Heffernans new policy is they don't take phone calls anymore from their clients. You have to email them. I'm thinking they are losing clients left and right.

The deductible on my Heffernan policy was $750 per claim. My deductible with Kats policy is $250. No brainer for me. Read all every page of the policy exclusions on the Heffernan policy. Scary exclusions on page 40 something that you will miss unless you read every single page. Read their definition of "water damage".

Michael J. Underwood
04-16-2013, 09:06 AM
Just wanted to give another shout out to Kat, who handles our insurance. Excellent service.



Call Kat at this number speak with her directly.

Katherine M. Wong, CPCU, CLCS
Athos Insurance Services, LLC
P.O. Box 61102
Pasadena, CA 91116
Phone: 626-716-9800
Mobile (text): 626-379-6280
Fax: 626-701-5047
Email: Kat@athosinsurance.com

She's the best.. I had Heffernan but they stopped taking calls and with Kat you can speak with a human being, figure out your specific needs.

And the deductible is only $250 rather that higher mine with them was $750. You can actually choose your deductible. Tell her everything you need covered and she or Aylene will take care of it same day.

You will be glad you called her.

Nick Morrison
08-01-2013, 10:38 PM
This thread is why REDUSER rocks!

Note Suwanchote
09-06-2013, 08:12 PM
excellent
does the quote Katherine via email the same as using the online form?

chommavong somphane
09-06-2013, 09:22 PM
We may be switching to a new company but we are going to be very specific next time on what we need. Pretty much we need coverage for the gamut:
theft, liquid damage, fire, flood, mysterious disappearance, malfunction,wear and tear, accidental, full replacement coverage, general liability, unattended rentals to third parties

Thanks for this ongoing list of recommendations, and this is why I love Reduser!


I am looking for what I need from insurance, but in what situation I can claim wear and tear and general liability ?
Please explain what do they mean?!

thank you
somphane

Will Keir
09-06-2013, 09:42 PM
George,

It's great to hold these guys accountable. I haven't heard of anyone to compete with Kat Wong. If your unhappy, give her a try, she's the kind of business that will fight for you, she's always available for a call or e-mail and she's a kind friendly person.


Yea Will I do. I already posted this, but I want YOU to have it directly, especially since you started this thread.

We have had that insurance company for about 2 years now to cover our two Red-Ones, specialized lenses, and related equipment, and have never had to file a claim. But, frankly, I am NOT very happy with them.

I don't know if the problem lies with the Heffernan Insurance Brokers or with One Beacon Insurance, but they are SLOWER THAN A SNAIL ON AN ICEBERG when it comes to implementing changes or alterations to the policy, or even just getting back to you via email. Several times we have needed changes and it has taken "weeks" and sometimes "months" (Yes you read it right. MONTHS.) to get the change authorized and official.

Just about 4 days ago, we wanted to add "water damage coverage" to our policy. The agent at Heffernan tells us it will be OVER A WEEK before we will even hear anything. This, to me, is ridiculous.

If I call my auto insurance company and ask for a change in the policy, the agent tells me, "OK, it's in affect immediately". Why can't it be the same for "professional camera equipment" insurance?

.

Will Keir
09-06-2013, 09:43 PM
Glad people are getting some mileage out of it. As you know Nick, I ask a ton of questions and it's nice to give back good information.

It's probably time for an update soon, I'll have to free some up.



This thread is why REDUSER rocks!

Adam Johnson
09-06-2013, 10:42 PM
Kat is simply the BEST IN THE BUSINESS! Going with her was the smartest decision I ever made!!!! They totally saved my ass when we needed to make a claim and the underwriter I worked with was one of the best experiences in business i have ever had and he was truely a genuine guy and recommended to get me the most moey possible to replace my equipment! Seriously, I wouldn't waste your time or money with anyone else. Kat will get in touch with you usually within 24 hours if not sooner and will get your policy updated instantly if you need to add certain riders like water coverage for a shoot on a boat or something. I definitely recommend asking ALL the questions you can and figuring out what is and isn't covered and what options you can add to make sure it is covered.


Oh by the way - I only found out about Kat through this amazing thread almost a year ago!!!! Thanks guys! :-)

BrendanLeahy
09-07-2013, 06:44 PM
What do people think of Fractured Atlas? They're technically just a place to source "low-cost" insurance policies, but I'm curious if anyone has had experience with them and their outsourced insurance providers? I may be giving Kat a call soon, though.

Dorian Weber
02-14-2014, 06:00 AM
Strange thing happen, my cover expires this month. I sent an email to Kat Wong about 10 days ago, the email came back. Today I sent an email to service@athosinsurance.com, it also came back saying it can not be delivered.
Anybody else experience a problem?

Jordan Dueck
05-06-2014, 03:37 PM
Just wanted to say thanks to everyone so much for your contributions and insight. As a result I've got insurance with the highly praised Athos Insurance Services and couldn't be happier. Such excellent customer service. No claims so I can't speak to that, but I've loved my time with them thus far. Thanks again for pointing me to them.

Note Suwanchote
06-04-2014, 09:13 PM
got athos a while back.
Ongoing case with a manufacturer but Athos is very professional AND very responsive

MichaelJQuill
06-05-2014, 05:55 AM
I've got TCP Insurance (LA), and I've been very happy with the customer service. And they offer proper 'production insurance,' which covers more than just equipment and liability insurance. Anyone else use them?

http://www.tcpinsurance.com

Mike

Nikhil Kamkolkar
08-19-2014, 04:27 PM
Bumping up this old thread - can anyone share (PM if you prefer) what kind of a package you got (specifically with Athos)? I'd like to get a DICE policy but am having trouble figuring out how to project information on projects that may or may not come to life. Are there other policies people are using - like equipment + camera operator only? Thanks for any information.

Tony Harris
08-19-2014, 08:47 PM
I was told by state farm to get home insurance to cover my gear.

Tony Harris
08-19-2014, 08:52 PM
I only trust the big boys that's world wide.

Montgomery Sutton
09-05-2014, 07:51 AM
I'm thinking of going with Kat - assuming that they do not offer any kind of coverage over manufacturer defects, etc. (I'm grabbing one of those battle-tested Scarlet-X's, which comes with only a 90 day warranty from Red)? What packages with Athos have REDusers found to be the best values? This will be my first time getting my equipment all covered - I asked about renting out gear, and she said that clients purchase their own additional short-term insurance from them online, is that what others of you have done or have you found another option that's more convenient?

Thanks for the help and advice!

Will Keir
03-17-2015, 12:53 AM
Reminder to self: Update the list soon.

Doménico Travano
03-17-2015, 07:37 AM
Reminder to self: Update the list soon.

Please do so! We need to insure our equipment in about a month and we want to change to Athos (everyone seems to have nothing but positives comments about them. And I hope their service it is still the same quality).

Jason Yu
03-17-2015, 10:09 PM
Taking the dragon on its first international trip this Saturday and have been hunting for insurance. Will, thank you for the list and everyone's opinions and advice. Gonna give Kat a call tomorrow

Nick Fury
03-17-2015, 10:53 PM
WIth Athos, I have worldwide coverage. Geographic coverage is only one factor in the insurance world, however...

Thank you very much

Fury

Max S.
03-23-2015, 10:26 AM
Does anyone know a insurance that covers Non-US residents aswell?
Every insurance I've seen they only cover UK or US residents.

Leonardo Sergiani
04-18-2015, 07:45 AM
+1

Also in Italy seems impossible to ensure my underwater equipment, any suggestions?
thanks

Andrei Goaga
06-03-2015, 03:00 PM
That is a good question. I'm not an UK or US resident and I am looking for an insurance. Any ideas?

Darius Lyles
05-24-2016, 01:21 PM
Glad I found this thread after searching for a while. I am going to give Athos a call

Rui Guerra
05-31-2016, 02:27 AM
I'm from Portugal, and I didn't found an insurance company.
My home insurance gave my a quote (very expensive...), but only when the equipment is at home and if the home has an alarm.

Any other suggestions for non-UK european owners?

Tim Daust
08-08-2016, 02:47 PM
wow.. just got Athos. I'm super impressed with the web interface. Absolutely easy registration/sign up/payment. I called for a few questions about coverage but wow, the ability to create my own CERTs and send them out 24/7 is awesome.. no more calling my rep begging them for a quick CERT and them telling me that it takes hours or even days.

Luca Volpe
08-08-2016, 02:54 PM
Any company in UK and Italy?

Russ Fill
08-08-2016, 03:27 PM
I changed to Athos when they pointed out that some of my gear may not have been covered by my previous insurer. It was a little more but hey at least I know they know what needs to be covered by my business. And i dont find out later that, Hey that wasn't covered because you took that gear out of the studio for a day shoot.

Kenny Mosher
08-09-2016, 02:04 PM
Does Athos have good digital neg loss coverage?

Russ Fill
08-12-2016, 07:06 PM
Not sure on the Digital Neg loss coverage but after shopping around for quite a bit I ended up with them because they had what seemed the most experience with production and its needs.
I would bet there is a Digital Neg loss coverage but it might be a lot. Would be worth asking.
Check with Aylene Villarin she even looked in to some speciality coverage for underwater and drone work. I was happy with them and the internet UI is pretty amazing if you need something on a moments notice like most of us..

Kevin DeOliveira
10-11-2016, 04:16 PM
Just went with Athos myself. The web interface makes it super fast and easy.

Hopefully they are easy-going with claims, haha.

Jacob Ryan
10-11-2016, 05:14 PM
This is very helpful. Thanks Will.

D. O'Bryan
11-28-2016, 02:01 PM
Just went with Athos myself. The web interface makes it super fast and easy.

Hopefully they are easy-going with claims, haha.

They are. Had some trouble with the underwriter on a claim and after some frustrating back and forth emails I finally CC'd Kat. Had check in hand within a few days. :thumbsup:

+ 1 for Athos. Although due to said claim I'm now non-renewed and need to find somewhere else :(

Whats the verdict with Heffernan/insuremyequipment.com? PPA?

Rui Guerra
11-29-2016, 04:38 AM
They are. Had some trouble with the underwriter on a claim and after some frustrating back and forth emails I finally CC'd Kat. Had check in hand within a few days. :thumbsup:

+ 1 for Athos. Although due to said claim I'm now non-renewed and need to find somewhere else :(

Whats the verdict with Heffernan/insuremyequipment.com? PPA?

Are you saying that because you had to claim a camera loss, you cannot renew your insurance at Athos? This means it's a "one claim only" insurance type?

D. O'Bryan
11-29-2016, 11:55 AM
Are you saying that because you had to claim a camera loss, you cannot renew your insurance at Athos? This means it's a "one claim only" insurance type?

Yep, I received a 60 day notice of non-renewal... well... 61 days ago! Due to "claims history".

'round this time last year I agreed to help a friend on his video project and he had a drone op lined up, who had some impressive credits, and who was said to be insured. Being extra cautious I asked him to help pay for an insurance policy as trade for the work. Two days later on set the drone falls out of the sky , MoVI is killed along with wireless FF and Teradek, camera and lens. Turns out he doesn't have the correct insurance, so it falls upon our policy ~$26k claim for our equipment (Alta drone isn't covered). But we got to turn around and get all new gear a month later.

Adam Johnson
12-07-2016, 05:50 AM
Same thing happened to me after a claim with Athos. I now use Insuremyequipment.com and have had a claim and they didn't drop me. Plus they are much cheaper. Only downside is all communication is via email.

Curtis boggs
01-28-2017, 12:38 PM
Is the claim issue common with Athos??

I'm looking for insurance

Andrea Miñana
04-06-2017, 02:55 PM
I'm looking for a good insurance company for my new scarlet-w in Spain.

All help appreciated!

richard peterson
04-07-2017, 12:28 PM
Hi Everyone,

I had a camera get damaged on set. My insurance company is Athos and my policy was underwritten by International Marine. The process was handled fast and professional. I know we all hate spending money on insurance but I can honestly and whole heartily recommend these guys.

https://www.athosinsurance.com

Schuster
04-10-2017, 03:55 PM
Richard_

You mention having to make a claim with Athos. Any issues with the claim or being listed as "non renewable" like some other forum members on here?

Tom Bostick
04-11-2017, 03:26 PM
I was curious about the whole non renewable thing, so I called Athos today.

The lady on the phone was very friendly and helpful.

She said that if you have your 1st big claim with them (upwards of 50k)

They are not going to drop you, but if you have two claims like that within a year, they usually have to let you go.

Or if you have several smaller claims within a year.

richard peterson
04-11-2017, 04:05 PM
No Issues, the process was fast and "professional". I think Athos has first class service. I had to fill out a few forms and get a report from red service dept and my final form had to be notarized. My claim was under 10k; The camera was "fixable"

Kenny Mosher
09-27-2017, 03:05 PM
Hey guys, I am looking for good gear insurance. How is Athos for that? Thanks