Do not upgrade to QT 7.4

[Rob Lohman]

We've seen problems with the new QuickTime 7.4 update. One user has reported slower decodes and we've seen problems of movies not working at all.

We are working on resolving these issues. Please stick to 7.3 for now!

Thanks,

[Ivan G]

Already did. Is it possible to go back to 7.3 without having to reinstall the OS?

[Rob Lohman]

See if you can download the old version of the Apple site. Unfortunately OS X does not come with an uninstall option for almost all stuff (yeah yeah, I know it's not needed most of the time).

[Simon Blackledge]

to late.. doh!..

Thanks for the confirmation though :)

s

[BASSAM MSSALATIE]

oh.. oh my God .:sick: i didn't do it yet ...:biggrin:
thanks Rob for your ALERT..

[Cüneyt Kaya]

i was one of the first victims

[Miguel "Macgregor" De Olaso]

My sistem came with 7.4.
Is there a way of going back?
1k red QTs play at 5fps or less in a macbook pro 2.6...

[Gavin Greenwalt]

I need 7.4 because 7.3 was crashing left and right. :(

Is this isolated to the OSX version or windows too?

[Casey Green]

You can download the previous version of Quicktime here:

http://www.apple.com/support/downloads/

http://www.versiontracker.com/

[Cüneyt Kaya]

new on the mac side, are there any traps, or is it just a download and installing?

[Rob Lohman]

Appologies for this guys... we didn't know this was coming (and would mess things up).

I have identified that it breaks the camera generated movies. If you use RED ALERT to re-generate those files then you can at least keep working (although it might be slower as reported).

We're working with Apple to figure out what's happening!

[roryhinds]

can you sort 4k 16:9 QT support while you're at it

[Rob Lohman]

That's not a bug, that's some missing code which is being put in

[jieves]

Hey guys, if you, like me downloaded the QT 7.4 upgrade and then got seriously messed over trying to downgrade back to QT 7.3.1, then after you've downloaded QT 7.3.1 stand alone installer from the apple site (link posted somewhere above), you've probably found out that you can't just install it over 7.4, as the mac installer won't let you.

To get around this problem I've used something called Pacifist 2.5.1, you can download it from http://www.charlessoft.com/

It's shareware, the free trial works to install QT 7.3.1, but it's well worth the $20 IMHO.

[BASSAM MSSALATIE]

is this will help to reinstall old program version over the newer one .:angry01: without reinstaling the opearating system

[jieves]

yes indeed this will enable you to reinstall QT 7.3.1 without reinstalling the OS

[vanguy]

Hey guys, if you, like me downloaded the QT 7.4 upgrade and then got seriously messed over trying to downgrade back to QT 7.3.1, then after you've downloaded QT 7.3.1 stand alone installer from the apple site (link posted somewhere above), you've probably found out that you can't just install it over 7.4, as the mac installer won't let you.

To get around this problem I've used something called Pacifist 2.5.1, you can download it from http://www.charlessoft.com/

It's shareware, the free trial works to install QT 7.3.1, but it's well worth the $20 IMHO.

I can confirm this. After much cursing, and repeated tries to make the files play...

I found out about this in some forum somewhere. It works dandy.

Just select "replace" when the warning window pops up.

And send Charlessoft some love...

[Bruce Allen]

Another reason why QT 10.4 sucks:
(EDIT: uh, I mean 7.4...)

From Stu Maschwitz's website:
"Apparently the new DRM-checking routine will stop your After Effects render after ten minutes because it thinks you're trying to hack your own file. And since Adobe finds out about Quicktime updates the same day you and I do, here we are."

http://prolost.blogspot.com/2008/01/thanks-again-apple.html

Apple, why do you suck so much?

Ah well, guess it's always been this way. I remember the old Silicon Graphics days, when my South Africa friends running Softimage and Power Animator would have long conversations about which version of IRIX they should run on (nowhere near the latest version, most of the time).

Bruce Allen
www.boacinema.com

[Graeme Nattress]

Madness!

Graeme

[BASSAM MSSALATIE]

Another reason why QT 10.4 sucks:


this should be corrected:wink:

[Casey Green]

Hey guys, if you, like me downloaded the QT 7.4 upgrade and then got seriously messed over trying to downgrade back to QT 7.3.1, then after you've downloaded QT 7.3.1 stand alone installer from the apple site (link posted somewhere above), you've probably found out that you can't just install it over 7.4, as the mac installer won't let you.

To get around this problem I've used something called Pacifist 2.5.1, you can download it from http://www.charlessoft.com/

It's shareware, the free trial works to install QT 7.3.1, but it's well worth the $20 IMHO.

Yes, this is absolutely a great tool. I posted this on the original QT 7.4 problem thread a couple of days ago here:

http://www.reduser.net/forum/showthread.php?p=140148#post140148

Glad it is working for others besides myself. It seems we all must be VERY careful not to update quicktime when prompted upon startup everytime there is a new version.

Perhaps RED can also put on the support page an "approved software version list" for the important apps RED needs to work with, such as QT, OSX, Windows, Final Cut, etc, to help avoid this in the future.

[Dylan Reeve]

From Stu Maschwitz's website:
"Apparently the new DRM-checking routine will stop your After Effects render after ten minutes because it thinks you're trying to hack your own file. And since Adobe finds out about Quicktime updates the same day you and I do, here we are."

http://prolost.blogspot.com/2008/01/thanks-again-apple.html


God I hate DRM. I'm am not at all cool with studios and software companies trampling all over legitimate user with presumed guilt. I spent 45 minute and $6 worth of 'download credits' trying to get a single half hour episode of TV to work in a Windows Media Player DRM file - the first two times the authorisation message never made it to the player, but you can be sure my account was debited...

Maybe once RED has the cameras nailed down a little they can set their sights on revolutionising content distribution and rights in a way that doesn't see legitimate users punished repeatedly.

If there's anything that makes me want to pirate movies and TV it's being forced to endure this 'you are a bad person' stuff. I've already downloaded one movie that I legitimately purchased on DVD after the DVD forced me to sit through 2 minutes of unskippable anti-piracy promo stuff and another 3 minutes of trailers. I've also ripped all my son's favourite DVDs to XviD files, because as a two-year old, he gets grumpy sitting through a whole lot of ads for other movies before he can watch The Little Mermaid...

(Rant over)

[Bruce Allen]

Well, it's more the idea of Apple releasing Quicktime without either:
1. doing proper QA
2. notifying Adobe and Red and giving them a few days to test their products before releasing to public
or
3. offering an easy "go back to 7.3" option
...which was the problem for me. The "revert to previous version" option would really not be hard to officially implement at all and would be useful in a professional environment.

I guess we'll have to keep on using multiple OS installations and a "rolling install" system forever?

Bruce Allen
www.boacinema.com

[Rich Schaefer]

What a pain in the A$$!!! Everything was working fine....then apple gives me/us an upgrade. I really need to be wasting this time :(

An uninstall option from Apple is due!

[Rich Schaefer]

Ugg, HELP!

I have Pacifist going but How do I extract 7.4 or install 7.3? I am dying here!!!!

[Alexis Vanier]

Hey there. Just hang on and I'll have put together a quick tutorial with pictures on my web server by 3 AM EST (GMT-5).

[Rich Schaefer]

Alexis, Awesome!!!!

THANK YOU!

[Casey Green]

This seems to have worked for the most part, but try at your own risk. :)

When you open Pacifist, click on the "Open Package" option. From there, select the Quicktime 7.3 Installer file for your particular OS, and then click on the Install button in the toolbar.

Click on the Replace button when prompted so QT 7.3 writes over any old QT 7.4 files.

That should do the trick. I am repeating what I have found on the Apple discussion forums.

One thing I have noticed that still is not working properly after going back to 7.3 is the REDCINE Thumbnails.

Can we please have an update from RED on the status of QT 7.4 compatibility?

Thanks much.

[Brian Reisdorf]

This seems to have worked for the most part, but try at your own risk. :)

When you open Pacifist, click on the "Open Package" option. From there, select the Quicktime 7.3 Installer file for your particular OS, and then click on the Install button in the toolbar.

Click on the Replace button when prompted so QT 7.3 writes over any old QT 7.4 files.

That should do the trick. I am repeating what I have found on the Apple discussion forums.

One thing I have noticed that still is not working properly after going back to 7.3 is the REDCINE Thumbnails.

Can we please have an update from RED on the status of QT 7.4 compatibility?

Thanks much.

I can confirm this pacifist fix method works and is pretty painless.

[Alexis Vanier]

Here you go people. A very visual document describing exactly what was just explained... and right on time. :)

Follow the link (http://filmskoniques.ath.cx/qt74/index.html)

If it appears broken, just keep hammering. It might be a DNS problem... the page is hosted live from my closet, but the server is reliable.

[Jonas Nyström]

Madness!

Graeme

Which of it? To upgrade or not do it ;-)

[Rich Schaefer]

GOT IT!!!!!

Thanks for the explanations guys. I had the wrong package selected. You need the original install pkg.

Thank You!!!

xoxoxo
Rich

[Stephen Webb]

I have identified that it breaks the camera generated movies.

It's not just Red stuff Rob. I had a client come back to me last week asking me to re-edit some work I'd done for them last year. I found that some of my original footage (which is only DV) is unreadable by FCP/QT - anything over 2GB, where the clip has been broken down into multiple files.

Normally QT would re-stitch these into a continuous clip, now it reports them as corrupted files and won't play them at all.

Quality update!

[Deanan]

QT 7.4 also broke After Effects and other apps.

[Stephen Webb]

In fact, QT 7.4 sucks...

[Joe Walker]

QT 7.4 also broke After Effects and other apps.

Yeah, it hosed us royally on two major spots we were putting together in AE 7! The only workaround right now, is to render out your stuff in AE as a targa sequence, and then import that sequence into QT and convert it into a quicktime movie.

[Nir Shelter]

great walk through thanks.

[Alex E.]

I used the Pacifist and reinstalled Quicktime 7.3.1 and when I'm in Red Cine and I export to ProRes with my footage it always crashes at the same frame # (which just happens to be 28)

Also, when I use Red Alert, and I use a quicktime proxy file from the red file, and look at it in a Final Cut timeline (newest version)...the footage has all these weird looking digital artifacts, with different colors. Could this be an in camera problem? Is it my actual footage?

Thanks for all your help,

Alex E.

[Brian Reisdorf]

I used the Pacifist and reinstalled Quicktime 7.3.1 and when I'm in Red Cine and I export to ProRes with my footage it always crashes at the same frame # (which just happens to be 28)

Also, when I use Red Alert, and I use a quicktime proxy file from the red file, and look at it in a Final Cut timeline (newest version)...the footage has all these weird looking digital artifacts, with different colors. Could this be an in camera problem? Is it my actual footage?

Thanks for all your help,

Alex E.

If you haven't already, do a full uninstall of all red software, reboot, and do a clean install now that you've gone back to 7.3.1. I'd put my money on a RedCine issue long before I'd assume the footage is bad.

[thomas273]

Any status update on this Quicktime 7.4 issue?
has it been resolved?

is this something we have to wait for Red to fix or Apple?

[vincelucero]

If you're already screwed by 7.4, might as well try 7.6 available now for download. Might be fixed by Apple. Worth a try before you Pacifist.

[Poi Boy]

I guess I've kind of lucked out for a change because I haven't had problems with 7.4 and FCP. Also, I've finally been able to make red cine work..go figure.
Aloha
-A

[sbaechler]

Here is another tutorial how to downgrade to Quicktime 7.3 on OSX.

http://www.macfixit.com/article.php?story=20080129095056351

- Simon

[Rob Lohman]

The QuickTime 7.4.1 update unfortunately does *NOT* fix the RED camera generated files problem!

[Dj Joofa]

The QuickTime 7.4.1 update unfortunately does *NOT* fix the RED camera generated files problem!

I have noticed that in the last few updates to Quicktime, the Image Compression Manager (ICM) calls some different sequence of functions and has resulted in the breaking of several codec components.

For .e.g, the "EncodeFrame" function call that was introduced in QT 7.0, was suddenly being called solely, where as until recently I remembered seeing the "PreCompress/CompressBand", which appears to have been totally disbanded by the ICM. This has resulted in the breakage of some QT 3rd party components.

It appears Apple has restructured the way ICM is going to call modern vs. legacy functions in QT, and hence, forcing 3rd party components to modernize.

The point being that depending upon the usage of legacy functions it may be the 3rd party components who will have to modernize in order to start working in QT 7.4 onwards, than waiting for Apple to fix something.

[David Brillhart]

Thanks so much!
David Brillhart
DOP, Maryland

[Mark Linthicum]

I think I might have a clue and hopefully it will help you with the fix.

A friend just bought a laptop and it of course has the latest version of QT so i was expecting it not to work, but to my amazement it worked fine, Audio and all! So the actor who knows nothing about the post process says maybe it is because he does not have QT Pro? and i thought wow, that is the major difference here I have Pro and it did not work but this guy has regular old QT and it works fine!

Could it be when you install FCP and it upgrades you to Pro and installs all these other codecs, this is what breaks the Redcode?

Just wanted to share the info.

Mark




Appologies for this guys... we didn't know this was coming (and would mess things up).

I have identified that it breaks the camera generated movies. If you use RED ALERT to re-generate those files then you can at least keep working (although it might be slower as reported).

We're working with Apple to figure out what's happening!

[Iehagy]

I am starting editing a feature with red footage, first time i have done this, and I am hitting this obvious problem of quicktime not playing the reference files.

I could pacifist quicktime back to the previous update however I am worried about this affecting other projects i have been working on.

My question is this: aside from the time consumed by an extra step, are there any other complications to using Red Alert to re-generate a H quicktime from the R3d and using this to edit with? - This seems to work and play fine for me.

Thanks for the help
Isaac

[bellaing]

Well, we're in hell :) We've install FCP 6 we've installed quicktime 7.3 and each time we're opening a red file, FCP quit !
We've got a blackmagic decklink card and it needs quicktime to be upgraded to 7.4 so we're in deep sh.t ! Maybe that's where the problems come from ? Anybody has any clue ?

[Menchifus]

I'm about to direct 2 commercials on the RED. Our system is already on QT7.4. Based on this thread it's not supposed to work right? What if I copy the files onto the hard drive and instead of trying to read them in QT I downres them to SD asap? Will I be able to edit the SD footage even with QT7.4?

[Uli Plank]

We've got a blackmagic decklink card and it needs quicktime to be upgraded to 7.4 so we're in deep sh.t !

I don't see it mentioned at BlackMagic's site that you need QT 7.4. We are running our Decklink under QT 7.3 without problems.

Regards,

Uli

[Chase Gordon]

Anyone try QT 7.4.5 yet?

[J. Bernard Vallon]

Yeah, anyone? It says under DETAILS "enhanced compatibility with third party apps"

I know a particular 3rd party app that I could really use some enhanced compatibility between.

[Shawn Booth]

I'm using it - no problems so far.

Correction - I'm on 7.4.1 - my bad

[Paul Leeming]

7.4.5 works fine here, OSX 10.5.2 on a MacBook Pro.

HTH

Paul

[ThomtheEditor]

no problem here either, kinda need it to run the new pro-apps update so we swallowed the bullet and are working fine, plus now we have the L&T support into fcp!!

mac pro 2.66 quad core 5gb ram
QT 7.4.5
fcp 6.0.3

[Adrian T.]

7.4.5 with no problems here either (besides the immense cpu load when playing proxies)

Dual Quad Core Mac Pro 3.2 GHz
MacOS 10.5.2 with graphics update
QuickTime 7.4.5
8 GB RAM
ATI Radeon HD 2600

[Cynthia Ludwig]

Are the issues happening on both Tiger and Leopard?

[Aaronzo]

Are the issues happening on both Tiger and Leopard?

I took a chance and upgraded to QT 7.4.5 in order to get the Pro Apps update to 6.0.3 and the new Red log & transfer support. No problems so far. I'm on a MacBook Pro 2.16 Core 2 Duo running Tiger with 3 GB RAM, connected eSATA to a CalDigit S2VR Duo... working with 2K footage/proxies through L&T ProRes... round-tripped through Crimson Workflow and RedCine just fine. Will be testing DPX to Color in a few weeks. So far so stable.

[Chad Bonanno]

Try an Application called AppZapper you can get it at macupdate.com or http://www.appzapper.com/


This will KILL your Quicktime.... I would also do a general search for Quicktime and make sure nothing is chilling out before Reinstalling a retro version of QT, if you can find it

[Jeff Kilgroe]

I'm going to lock this thread down and remove the sticky.

QT 7.4.5 is behaving for most people and it's essentially a required install under OSX 10.5.2 and on new systems as of the last month or so.