Red volt dosen't want to lock in Side Handle

[junie reyes]

Hi,

Does anyone have trouble putting in the Redvolt in the Side Handle? When I read the manual there's supposed to be a click but I'm not hearing it. Most of the time the inside lock( the red one) doesn't really latch on. Am I just doing it wrong or did I get a lemon of an epic?

Thanks!

[Daniel Murphy]

Hi,

Does anyone have trouble putting in the Redvolt in the Side Handle? When I read the manual there's supposed to be a click but I'm not hearing it. Most of the time the inside lock( the red one) doesn't really latch on. Am I just doing it wrong or did I get a lemon of an epic?

Thanks!

Same problem here. Locking mechanism inside Side Handle can not hold pressure of spring-loaded battery.

[Elsie N]

No trouble getting the battery to lock in initially, but when changing out a hot battery for a fresh cold one, sometimes I have to let things cool down before the locking mechanism will catch. I'm just guessing that the plastic catch becomes less rigid when hot.

[Scott Crawley]

It may be a case of the battery casing expanding in the heat, or it could be that you are inserting it differently and it is not seated properly. For example; I frequently insert the first battery during prep with the camera in my lap, but subsequent battery changes happen on sticks and that changes everything.

[Stephen Mick]

Having the exact same issue as Elsie above.

[Justin Marx]

Make sure you don't have any tape or stickers on the battery

[Stephen Mick]

Nothing at all on my batteries.

[Elsie N]

,.. or did I get a lemon of an epic?

!

To answer your second question, there are no lemon Epics. Epic is 99 and 44/100ths percent pure. Epics are Ivory!

[Jason kwan]

Same here ...:emote_head_explode:

[Thomas Koba]

Same problem here. Just need to be fast, and slam that door, before the battery pops out. :)

Although I can see, that there's a metal spring pressing on the plastic lock. Maybe you can bend that spring, so that it's tighter. But I´m not gonna bend mine.

[Daniel Doherty]

Open an RMA and send it back to RED. Mine returned in just a few days and works perfectly now. Excellent customer service on RED's part.

[Luke Schenk]

Mine was fine until the Epic-M upgrade. Came back with this issue.

[roryhinds]

http://www.reduser.net/forum/showthread.php?69245-Question-to-you-SIDE-HANDLE-owners

[junie reyes]

Yeah it might be the heat. The initial batteries are easier to put in.

Thanks guys!

[Wendell Adkins]

Ivan is correct in the other thread. There is a flat piece of spring steel behind the red plastic retainer. The design is not a bad idea but if the steel piece didn't get heat treated properly, it is only a matter of time before it loses its shape memory. It should be quenched and tempered so it can be bent over and over, holding its shape without cracking. You could bend it to apply more down force and it will work fine again but I don't know for how long if it truly was made "out of spec". I used to run a metallurgical lab and have seen this before.