Final Reservation Policy...

[Jannard]

OK. We change our minds almost every day on almost everything. That is why you like us...?

After careful consideration, we are once again changing out policy regarding reservation holders.

The new, and final policy is...

If you have a reservation and wish to delay your delivery... you can. When you do decide to exercise your reservation, you will send payment and RED has 30 days to work you back into the delivery rotation. You don't lose your place. But RED has sufficient time to react to your decision.

This is our final policy. And while we could change it again just because we wanted to... we won't.

It seems like a fair compromise to those that believed in the RED program early on and the practical constraints of running our business.

Jim

[Fergus Meiklejohn]

That seems incredibly generous as usual..

[Jannard]

We are building a program from scratch. If we don't get something right in the camera, we fix it. If we don't get a policy right... we fix it.

Our camera and our customers are all that matter.

Jim

[Fergus Meiklejohn]

Thank you :biggrin:

[Stephen Williams]

Thank you :biggrin:


Hi,

Does this apply to just reservations or orders too?

Stephen

[KETCH ROSSi]

OK. We change our minds almost every day on almost everything. That is why you like us...?

After careful consideration, we are once again changing out policy regarding reservation holders.

The new, and final policy is...

If you have a reservation and wish to delay your delivery... you can. When you do decide to exercise your reservation, you will send payment and RED has 30 days to work you back into the delivery rotation. You don't lose your place. But RED has sufficient time to react to your decision.

This is our final policy. And while we could change it again just because we wanted to... we won't.

It seems like a fair compromise to those that believed in the RED program early on and the practical constraints of running our business.

Jim


Jim, from the bottom of my heart I thank you and your team for this decision.

No matter the many offers to sale #349.. I din't and currently working on any possible senarial, way under selling my house, my SUV, working with two different financial agencies and a possible partnership so to get my REDs and put them to work.

This cameras are an absolute necessety to make my dream come true and I will get it!

Now I can relax a bit and stress out a lot less and get some slip, but I will still work my A#@ off to get the financial strait.

Again thanks so much to you all at RED and you are absolutely right this kind of S%$# is why we love you guys.

Ciao,

KETCH ROSSI
www.KETCHFRAME.com

[T. Glen Phelps]

This sounds unbelievable Jim! Does this mean RED will hold onto my camera until I can sell enough blood the pay you for it? That's amazing!

[Ruairi Robinson]

This sounds unbelievable Jim! Does this mean RED will hold onto my camera until I can sell enough blood the pay you for it? That's amazing!

Cool,

But in production, one of the earliest lessons is to never, ever, ever, ever, ever call anything "final"

:)

[Justin Anderson]

OK. We change our minds almost every day on almost everything. That is why you like us...?

After careful consideration, we are once again changing out policy regarding reservation holders.

The new, and final policy is...

If you have a reservation and wish to delay your delivery... you can. When you do decide to exercise your reservation, you will send payment and RED has 30 days to work you back into the delivery rotation. You don't lose your place. But RED has sufficient time to react to your decision.

This is our final policy. And while we could change it again just because we wanted to... we won't.

It seems like a fair compromise to those that believed in the RED program early on and the practical constraints of running our business.

Jim

Thank you, thank you, thank you! This seriously solves all my problems.

[Alexander Christ]

Hi,

Does this apply to just reservations or orders too?

Stephen

I would say it applies to reservation holders (Jim: "to those that believed in the RED program early on") and an order is an order.

A fair decision that makes a few reservation holders feel relieved.

[Sanjin Jukic]

I don't delay my delivery.

Hope to get next week an email "call" or “head’s up” to finalize my order and to pay a balance.

[Curran Giddens]

I don't delay my delivery.

Hope to get next week an email "call" or “head’s up” to finalize my order and to pay a balance.

Hope to get a FedEx tracking # by Monday night.

[Robert Mott]

Jim,

I couldn't imagine waiting another day for my camera. You could imagine that me waiting for Christmas was terrible. I didn't sleep. I think that when I get my Fedex number I may have trouble sleeping.

[Sean]

Greatly appreciated. As soon as a Nikon mount is available, we're pushing the red button.

Sean
#562

[number6]

This is how I perceived it to be once before, and now it is re-confirmed.

This is especially good for me because I want to wait until the release of at least, 16 GB CF cards, or whatever comes next. Also, I want the Nikon mount and the cameras simultaneously and this makes that possible.

On a side note, can I begin pre-paying my cameras up to your allowed limit monthly, by credit card? That is, if you say x amount of the total can be paid by credit card while the remainder must be sent as wire transfer etc., can I simply pay that wire transfer amount split up into the coming months? Or is there some limit of the total cost per camera allowed to be put on a credit card?

Thanks for any clarification.

[number6]

I would say it applies to reservation holders (Jim: "to those that believed in the RED program early on") and an order is an order.

A fair decision that makes a few reservation holders feel relieved.

:poster_oops: This would negate (parts of) my previous post.

[BASSAM MSSALATIE]

Our camera and our customers are all that matter.

Jim

THIS is why we love red ang ther great team are building it





If you have a reservation and wish to delay your delivery... you can. Jim

this is great .and flexible policy..
Jim are those too much customers..
is this will be reflected on scheduled track ..??

[Stephen Williams]

I would say it applies to reservation holders (Jim: "to those that believed in the RED program early on") and an order is an order.

A fair decision that makes a few reservation holders feel relieved.

Hi,

Thats what I assumed, in any case once they get to orders it won't be long until delivery will be in 30 days in any case.

Stephen

[C.H.Haskell]

I would pay in full now if I could.

[Daniel Gourley]

Greatly appreciated. As soon as a Nikon mount is available, we're pushing the red button.

Sean
#562

Same here. That is our hold up as well.

[Jason Francois]

OUCH, I just turned in my reservation for #366, because, for my limited needs, the camera just was not ready for my needs.

I have and will always believe in RED and will be a RED owner in the future.

But now, I could have waited? :( I'm SO sick to my stomach.

Wow, did I screw the pooch on that one.

J.

[Adam Jeal]

Hi Jim,

That's a fantastic thing to do and it is much appriciated. Please tell me that Red are never gonna change their M.O. re: their attitude to their customers, no matter how big they get ( a lesson sorely learnt by Avid, among others..).

If you can do that, you'll have a lot of very loyal customers for life! :)

Thanks again,

adam

[S. Um]

Great policy. This is a win-win for both Red and its early adopters.

[Jannard]

OUCH, I just turned in my reservation for #366, because, for my limited needs, the camera just was not ready for my needs.

I have and will always believe in RED and will be a RED owner in the future.

But now, I could have waited? :( I'm SO sick to my stomach.

Wow, did I screw the pooch on that one.

J.

I think the policy should be retro-active... :-)

Jim

[Emanuel A.]

Thanks for your care,

E. :-)

[Albert Cheng]

Thank you so much Jim. My financial situations has changed in the interim of delivery waiting. Also, my current work on a big feature has me tied up for many months and doesn't allow me much time to use my Red if I had to pick it up this instant. But sure enough, I will pick it up in due time.

Very generous of you.

[Brent@RED]

On a side note, can I begin pre-paying my cameras up to your allowed limit monthly, by credit card? That is, if you say x amount of the total can be paid by credit card while the remainder must be sent as wire transfer etc., can I simply pay that wire transfer amount split up into the coming months? Or is there some limit of the total cost per camera allowed to be put on a credit card?

Thanks for any clarification.

There is a limit of $7500 of credit card payments per order.

Thanks, BC

[number6]

Thank Brent, for the clarification.

[David Birdy]

Thanks Jim,

Great policy...This is very reasonable !

It's not why we like You & The RED One it's why we Love the company and team you have built...this type of policy certainly puts you head & shoulders above the competition...and why we are your customers.

P.S.
I would be interested in trading any early reservations for my late reservations!

Dave

[Martin Drew]

Nice move. Respect.

M

[Gopher77]

Jim,
Thanks!
This news comes at a great time for me. As a reservist looks like I'm about to take a little trip courtesy of Uncal Sam. I would not be able to exercise my option when my number comes up because I have to take out a loan and the camera has to earn its keep. With this you have given me the grace to hang on until I get back. You guys rock!

Gopher

[number6]

You guys rock!

Gopher

You guys too.

[Jason Francois]

I think the policy should be retro-active... :-)

Jim

That's great news!!!! I just got an email from Brent saying the same thing, so maybe I'll come back into the fold and wait for the nikon mount and a few other things to come to fruition.

Thanks RED for being such a different company and being YOU.

Best,

J.

[Esmaile Neissi]

Wow guys your rules and policy gonna afraid some of that companies that just thinking of got the costumers money and don't give shit to theres personal clues .

Thanks again jim & thanks RED crew

[Larry McKee]

I think the policy should be retro-active... :-)

Jim

Unbelievable. Talk about your ultimate "Undo Button." You guys are taking a lot of stress off a lot of your customers. I, for one, really appreciate your willingness to work with us. I don't remember ever doing business with a company that is so flexible and easy to work with. Thank you.

[Jannard]

The 1st question I always ask in any situation is... "who wrote these rules, anyway?".

We started this business without any rules and we are making them up as we go along. If we make a mistake, we will change them. No shame in that...

Jim

[Greg Syverson]

Hello Jim,

Soon as I quit spending all my money going to Mexico I will stop by in CA to check out the low light shooting.

Greg

[zak forrest]

The 1st question I always ask in any situation is... "who wrote these rules, anyway?".

We started this business without any rules and we are making them up as we go along. If we make a mistake, we will change them. No shame in that...

Jim

the best

[Mardi_Gras]

The 1st question I always ask in any situation is... "who wrote these rules, anyway?".

We started this business without any rules and we are making them up as we go along. If we make a mistake, we will change them. No shame in that...

Jim

Jim,

Honestly, from the bottom of my heart, I say, thank you. I was beginning to worry about being ready to take delivery of my Red when my number's called. This will help take off some of the load and definitely help me prepare toward picking mine up. Muchas gracias mi amigo!

[planet e]

thank you...to the best camera company on the planet.

[Ezikiel Nenji]

What a wonderful gesture. Truly a company for the people, by the people and with the people.:biggrin:

[sparkhope]

Sorry if i missed the answer to my question but...

Since reservation holders are able to postpone camera shipments without changing the serial number, does it impact the roll out of the camera to other res-holders? Does RED etch the serial number on the camera right before shipping it out?

If res-holder "x" postpones delivery of the camera will that camera be sent to res-holder "x+1" or does res-holder "x+1" have to wait for his own camera to be ready?

[Jannard]

Reservation holders that choose to wait slip back in the Q and the others move up. When the tardy reservation holder decides he is ready, we work him back in the Q as we can. We have given ourselves 30 days to make that happen.

Cameras are not just sitting around waiting for anyone...

Jim

[number6]

Reservation holders that choose to wait slip back in the Q and the others move up. When the tardy reservation holder decides he is ready, we work him back in the Q as we can. We have given ourselves 30 days to make that happen.

Cameras are not just sitting around waiting for anyone...

Jim

Could I get mine made on a Wednesday? It's my birthday

[Benjamin Rowland]

Thanks Jim.
Sigh of relief.
What a company!

[Jannard]

Thanks Jim.
Sigh of relief.
What a company!

Tell all your friends... :-)

Jim

[ericyoung]

This is amazing and very helpful.

Thanks very much Jim.

[BASSAM MSSALATIE]

Reservation holders that choose to wait slip back in the Q and the others move up. When the tardy reservation holder decides he is ready, we work him back in the Q as we can. We have given ourselves 30 days to make that happen.

Cameras are not just sitting around waiting for anyone...

Jim

Jim
for this situation do you have full detailes about the total numbers of customers those requested delay in receiving thier orders.
or you will know later for every batch of delivary schedules ?
so at least you will have enough information that could help in ramping up
delivary . :innocent:
thanks

[LEON]

Tell all your friends... :-)

Jim
Please do something !
I wait for sales@red to answer, they ask not to phone, OK,
but they send me wrong infos about my account and since that no answer !
Thank you!

[Kevin Lang]

Anyone have any idea what number they are at...They should have a counter on the web page with a Now Serving sign!

Everyone makes fun of me when they ask when I am going to get the Red and I say next month I have been doing that for a few months now.

[Kevin Lang]

[QUOTE=KLang;150994]Anyone have any idea what number they are at...They should have a counter on the web page with a Now Serving sign!

Wow that was fast! I went to red.com and there it was! Sorry! I am a jackass