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Hi Matthew - You're right, it is not just the long weekend. Many of our reps are slammed with emails and phone calls and we are trying our best to get caught up... the holiday here set us back again....

Hi Levan,

I just touched base with Dan. Please note that RED was closed for the Thanksgiving holiday last Thursday and Friday and many reps are catching up from the long weekend. Please be patient...

Just wanted to give everyone a heads up that the Red Store at Red Studios will be closed on Wednesday, November 23rd for maintenance. We will also be closed the following two days, November 24th and...

Hi Mike - Our Wire Transfer info has changed. The new info is below. Please only send a wire transfer with the info below:

WIRE INSTRUCTIONS:
As of January 3, 2011, RED's incoming wire transfer...

Good news Yuri, we do have a Red service center in the UK:

RED Europe Ltd

Pinewood Studios
Iver Heath
Bucks, England
SL0 0NH
Phone: +44(0)1753 785454
Fax: +44(0)1753 785453

http://outside.away.com/outside/culture/200903/red-scarlet-epic-camera.html

Enjoy :-)

We love reading these kinds of posts. Thank you for taking time out of your day to share your experience. It means a lot to us :-)

Hello Nikolay,

You have an email in your inbox from Brian. Let me know if you need any further assistance.

Thanks,
Kelly

Hi Nikolay,

We completely understand your frustration. Please email our backorders manager, brianb - at - red - dot - com to discuss your situation. I have informed him that you will be contacting...

Hi Stephen - you are right... its haleyp - at - red - dot - com. Sorry!

If you would like to send us your dealer information, we will take a look at it. We are only gathering information at this time. Please send the information to haleyp - at - red - dot - com.
...

Hi Steve, we will be sure to put a red flag on that serial number. If you have any further information, feel free to send it to kelly - at - red - dot - com.

Nope... just gets branded :-)

my pleasure :-)

so are we :-)

Mini Mark? The world will never be ready for that so I guess now is as good a time as any :-)

Congratulations to you and your family!

Hugs,
Kel

... however 3,000 miles is worth it for t-shirts if you ask me!

Nope, no camera pick ups here in the store. We will not be doing any will call. If you want to get accessories here, please come to the store and place the order while you are here. Any orders placed...

If the items are not on backorder or in limited supply they should be available in the store.

Eirik... you could have been here already if you did not just spend all that time calculating times in the post! You are really missing out! ;-)

Aren't we worth it? :-)

We can't wait to have some of you stop by!

Oliver,

We will make this right. That should not have happened. Let me look into it with your rep.

Thanks,
Kelly


Jones,

Hi Oliver,

I just sent you an email regarding your order.

Thanks,
Kelly

Hi Mike,

We realized there were some issues with our new phone system and I think they are resolved now. We are so sorry for the trouble this caused. If this continues to happen, feel free to...