Search:

Type: Posts; User: Alan Zarnegar

Search: Search took 0.00 seconds.

  1. Replies
    2
    Views
    193

    Hi Michael, If the Flip/Mirror and UI...

    Hi Michael,

    If the Flip/Mirror and UI Flip/Mirror info here or Global Flip/Mirror info here don't help resolve this, you can try resetting the camera defaults:

    Go to Menu > Settings >...
  2. Hi Eric, If the Troubleshooting Article here...

    Hi Eric,

    If the Troubleshooting Article here does not resolve the issue our Technical Support team can look into this for you if you want to submit a support ticket here.

    If you are able to...
  3. Hi Pierre, Our Technical Support team can look...

    Hi Pierre,

    Our Technical Support team can look into this for you if you want to submit a support ticket here: https://support.red.com/hc/en-us/requests/new?ticket_form_id=360000672754

    If you...
  4. Replies
    4
    Views
    1,235

    I'll send you a PM so we can figure out next...

    I'll send you a PM so we can figure out next steps to get you taken care of.
  5. Replies
    4
    Views
    1,235

    Hi Jay, If your insurance is not able to help...

    Hi Jay,

    If your insurance is not able to help cover your repair charges, and you want to have a second opinion you can ship your camera directly to RED HQ. We can evaluate the failed parts and see...
  6. Replies
    8
    Views
    2,670

    Hi Tim, Just wanted to follow up on this and...

    Hi Tim,

    Just wanted to follow up on this and confirm that Trevor from our Support team has reached out to you on your open support ticket, and we are working quickly to make everything right.
    ...
  7. Replies
    4
    Views
    1,223

    Hi Kyle, Our Technical Support team can look...

    Hi Kyle,

    Our Technical Support team can look into this for you if you want to submit a support ticket here: https://support.red.com/hc/en-us/requests/new?ticket_form_id=360000672754

    Please pull...
  8. Replies
    5
    Views
    1,257

    Hi Jonah, We can help take care of the RED...

    Hi Jonah,

    We can help take care of the RED ONE Nikon Lens Mount for you. Can you please PM me with your email and shipping address?

    /Alan
  9. Replies
    788
    Views
    194,810

    Hi Fabricio, You are correct. GEMINI uses the...

    Hi Fabricio,

    You are correct. GEMINI uses the new ISO calibration by default like HELIUM and MONSTRO.
  10. Replies
    33
    Views
    16,981

    Yes, we designed the left rear 3/8-16 mounting...

    Yes, we designed the left rear 3/8-16 mounting point so that there would be clearance for a LEMO Adaptor A on the operator side of the camera.
  11. Replies
    8
    Views
    2,324

    The first step would be to create an account on...

    The first step would be to create an account on the RED Store and then inquire about purchasing an Epic-M here: http://www.red.com/store/epic/product/epic-m

    Best of luck!

    Alan
Results 1 to 11 of 13