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Thanks for the post, George. We always welcome any and all feedback, keep it coming!

No worries, man. That is why this forum is great, we can see immediately if there is a misunderstanding.

No, Dave, thank YOU. Without our patient and understanding early customers, we would have been the vaporware the industry experts said we'd be.

Nope, not original box.

No problem, glad I could clear this up!

Correct, "executed" means that the corresponding serial number is earmarked for that particular path. If you cancel order now due to lack of funds (or your SCARLET is on a shoot for a month, for...

Has not been discussed here yet, sorry.

Let's move the discussion of "why do I only have 5 business days to pay for my upgrade/trade-in order?" to here so I am only posting in one thread.

Seems like two threads are being discussed with the same people on the same topic so hopefully we can wrap this discussion into just this thread.

Let's be perfectly clear, if you signed up for a...

Andrew, I don't know what more to say other than your rep will work with you and accommodate you in regards to any special circumstances...within reason, of course.

Andrew, that is why we took pre-orders starting at NAB - for people to get in line, start preparing their finances, and to be put on notice that when they were up in line, to be ready to act.
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Haha, I agree. I am surprised I was able to post before one of the email recipients did. They are probably busy boxing up their SCARLETS :ihih:

One, a lot of you who pre-ordered SCARLET-for-EPIC-X M-X program should be getting an email shortly letting you know this upgrade program is kicked off and we are ready for your SCARLET to come back...

James, just email Nar to switch your order from SCARLET to EPIC DRAGON to SCARLET to EPIC M-X. You can reference this post in the email.

Make, as in are we stitching shirts on a sewing machine? No. But we design, we do design revisions, planning, sourcing, etc. Again, not hard, but time consuming.

Bingo. We are control freaks. Outsourcing branded products, no gonna happen.

Hard, no. Time consuming, yes. I worked at Oakley for 6 years, I know the level of effort in designing, reviewing, planning that went into even a "simple" tee. Remember, we are a lean shop so...

Trade in / upgrade programs fall outside of this.

Thanks, the more the merrier : )

Patrick, how many times did you ask me "Is there educational pricing?". Today, I can finally say "yes" : )

At your service...

I would be asking "Are we there yet?" right alongside you guys if I was in your shoes : )

As Trevor said, as soon as we have an update, we will post here. A watched pot never boils :)

Trust me, we are working on all the behind-the-scenes stuff that makes an upgrade program successful....

At your service since 2007 : )

Trust me, as soon as we are ready, we will kick it off.