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Type: Posts; User: Brad Harris

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    Hi all, I just wanted to jump in here and...

    Hi all,

    I just wanted to jump in here and hopefully put some of these questions to rest regarding development of RED ROCKET and RED ROCKET-X. Our Product Management and Support teams have put...
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    RED Holiday Schedule | 2019 - 2020

    Season's Greetings REDuser!

    Please see RED's posted Holiday Hours and coverage times.

    https://support.red.com/hc/en-us/articles/360039481334-RED-Holiday-Schedule-2019-2020

    Please plan...
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    Even if RED is unable to repair a product, we...

    Even if RED is unable to repair a product, we will always do our best to help troubleshoot with you and do our best to get you up and running. It's always worth reaching out to see if we can help!
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    Hi Matthew, Have you reached out to RED...

    Hi Matthew,

    Have you reached out to RED Support regarding this issue? If not, I recommend submitting a request to see if we can help you troubleshoot this issue you're experiencing.
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    Hi John, Have you contacted RED Support about...

    Hi John,

    Have you contacted RED Support about this issue? If not, please submit a request, our team is here to help!
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    Hey Eric, Have you contacted RED Support about...

    Hey Eric,

    Have you contacted RED Support about this? If not, please submit a request and we can help troubleshoot with you further.

    Thanks.
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    Hi Eric, There are a number of products that...

    Hi Eric,

    There are a number of products that RED no longer manufactures, repairs, or offers firmware/software upgrades for. We still offer technical support for all RED products (current and...
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    Hey Aaron, Have you tried using REDundead to...

    Hey Aaron,

    Have you tried using REDundead to recover these files? You can get REDundead at red.com/downloads, just scroll down in the dropdown list and you'll find software at the bottom.

    If...
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    Hey Jordan, you can find a list of all of our...

    Hey Jordan, you can find a list of all of our Authorized Rental Houses here: https://www.red.com/authorized-rental-houses-all
  10. Vincent - While I'm sorry to hear about the...

    Vincent - While I'm sorry to hear about the communication issues you've been having in ordering gear, I am very happy to hear that Gary and Al have been able to get your EVF Mount situated.

    To all...
  11. Hey Naim, Thanks for your input on dual GPU...

    Hey Naim,

    Thanks for your input on dual GPU performance. We have a couple of inquiries and requests we’d like to make in order to better understand the issue you’re experiencing.

    Have you ever...
  12. Hi John, Thanks for your input on dual GPU...

    Hi John,

    Thanks for your input on dual GPU performance. We have a couple of inquiries and requests we’d like to make in order to better understand the issue you’re experiencing.

    Have you ever...
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    @Robert - We believe we've found your number,...

    @Robert - We believe we've found your number, we're going to try and call you now.
    UPDATE - We gave you a call and left a voicemail. Hopefully your issue has been resolved since the OP, but if you...
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    @Robert - Please contact RED Support directly by...

    @Robert - Please contact RED Support directly by calling +1-949-206-7900 or submit a request on support.red.com.

    Alternatively, you can DM me your phone number and we can call you directly.
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    Hi Tyler, I see that you've been in contact...

    Hi Tyler,

    I see that you've been in contact with the RED Product Support Team. If you can please respond to the support ticket with the requested information, we can continue to look into this for...
  16. Hey everyone. We have reached out to several...

    Hey everyone.

    We have reached out to several of you regarding this, but if anyone else has experienced this issue, please submit a request and provide a saved log file and .R3D Snapshot.
  17. Hi Mitch, Sorry to hear about the issues you're...

    Hi Mitch,
    Sorry to hear about the issues you're running in to!

    Our Support team would like to get to the bottom of this. Please submit a ticket on support.red.com at your earliest convenience and...
  18. Hey Matthew, Support and Engineering would...

    Hey Matthew,

    Support and Engineering would like to look a bit further into the issue you're describing. Could you please submit a Support ticket and include a saved log file from this camera?
    ...
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    Hi all, If you're experiencing issues related...

    Hi all,

    If you're experiencing issues related to the linked Known Issue, please be aware that RED released v7.0.3 that addresses this bug.

    Please download and attempt to replicate. If you're...
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    Hi all, If you're experiencing issues related...

    Hi all,

    If you're experiencing issues related to the linked Known Issue, please be aware that RED released v7.0.3 that addresses this bug.

    Please download and attempt to replicate. If you're...
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    Aaron, The Support team just tested this...

    Aaron,

    The Support team just tested this in-house and were not able to replicate.

    If you're still experiencing this issue, please submit a request on support.red.com and we'll help troubleshoot...
  22. View Post

    Good afternoon Šabović, Peter, & Donald.

    Our Development team has reached out to us in Product Support to help gather some additional information about the issues you're all running into.

    They...
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    Hey Tom, the temperature control is tied to your...

    Hey Tom, the temperature control is tied to your sensor's calibration temperature. If you want the target temp default to be something other than what it is currently, perform your calibration once...
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    Hi all, If you have not yet reached out to...

    Hi all,

    If you have not yet reached out to RED Product Support directly, please submit a request on support.red.com and send a saved log file along with a description of your particular issue and...
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    Hi Jon, The Technical Support team at RED...

    Hi Jon,

    The Technical Support team at RED would like to help you resolve this issue as well.

    Please submit a Technical Support ticket on support.red.com with a log file and detailed...
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