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Type: Posts; User: Alan Zarnegar

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  1. Sticky: Updated post with latest information regarding...

    Updated post with latest information regarding temporary closure of RED HQ until further notice.
  2. Sticky: Coronavirus (COVID-19) Precautions: Drop-offs & Pick-ups Temporarily Suspended

    To Our Customers and Partners,

    We would like to take a moment to update you on RED’s reply and actions going forward in response to the rapidly evolving COVID-19 crisis.

    For starters, all of...
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    Yes, please submit a ticket here...

    Yes, please submit a ticket here, and our Technical Support team will help look into this for you.
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    Sticky: 960GB MINI-MAG Firmware Update

    Our Support team is occasionally receiving tickets from 960GB MINI-MAG customers who have old firmware on their media. In order to ensure optimal performance we recommend all customers with 960GB...
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    Sticky: 960GB MINI-MAG Firmware Update

    Our Support team is occasionally receiving tickets from 960GB MINI-MAG customers who have old firmware on their media. In order to ensure optimal performance we recommend all customers with 960GB...
  6. Hi Wes, While this monitor is discontinued and...

    Hi Wes,

    While this monitor is discontinued and spare parts may no longer be available, if you want to file a Support ticket to get in contact with our team we can troubleshoot, and bring the...
  7. Hi Steven, The Support team will be reaching...

    Hi Steven,

    The Support team will be reaching out today to provide you with warranty instructions for sending your camera and Leica mount in so we can look into why this damage is occurring.
    ...
  8. Another thing to keep in mind is that as your...

    Another thing to keep in mind is that as your battery drains the voltage decreases and the current draw increases so you'll have less and less headroom for the system once as your battery nears...
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    LIMITED HOURS: Friday, February 7th

    Please note that RED has a team event on Friday, February 7th. Please try to contact us to schedule service or answer any questions before then as we will have only a few hours to assist that day....
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    Hi Michael, If the Flip/Mirror and UI...

    Hi Michael,

    If the Flip/Mirror and UI Flip/Mirror info here or Global Flip/Mirror info here don't help resolve this, you can try resetting the camera defaults:

    Go to Menu > Settings >...
  11. Hi Eric, If the Troubleshooting Article here...

    Hi Eric,

    If the Troubleshooting Article here does not resolve the issue our Technical Support team can look into this for you if you want to submit a support ticket here.

    If you are able to...
  12. Hi Pierre, Our Technical Support team can look...

    Hi Pierre,

    Our Technical Support team can look into this for you if you want to submit a support ticket here: https://support.red.com/hc/en-us/requests/new?ticket_form_id=360000672754

    If you...
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    I'll send you a PM so we can figure out next...

    I'll send you a PM so we can figure out next steps to get you taken care of.
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    Hi Jay, If your insurance is not able to help...

    Hi Jay,

    If your insurance is not able to help cover your repair charges, and you want to have a second opinion you can ship your camera directly to RED HQ. We can evaluate the failed parts and see...
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    Hi Tim, Just wanted to follow up on this and...

    Hi Tim,

    Just wanted to follow up on this and confirm that Trevor from our Support team has reached out to you on your open support ticket, and we are working quickly to make everything right.
    ...
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    Hi Kyle, Our Technical Support team can look...

    Hi Kyle,

    Our Technical Support team can look into this for you if you want to submit a support ticket here: https://support.red.com/hc/en-us/requests/new?ticket_form_id=360000672754

    Please pull...
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    Hi Jonah, We can help take care of the RED...

    Hi Jonah,

    We can help take care of the RED ONE Nikon Lens Mount for you. Can you please PM me with your email and shipping address?

    /Alan
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    Hi Fabricio, You are correct. GEMINI uses the...

    Hi Fabricio,

    You are correct. GEMINI uses the new ISO calibration by default like HELIUM and MONSTRO.
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    Yes, we designed the left rear 3/8-16 mounting...

    Yes, we designed the left rear 3/8-16 mounting point so that there would be clearance for a LEMO Adaptor A on the operator side of the camera.
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    The first step would be to create an account on...

    The first step would be to create an account on the RED Store and then inquire about purchasing an Epic-M here: http://www.red.com/store/epic/product/epic-m

    Best of luck!

    Alan
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