Will there be Q-matic ticket numbers for customer service at the NAB Red booth? It's gonna be crowded with 1500 res holders plus everyone else needing a minimum of ten minutes face time and more like an hour.
I would suggest multiple on going live presenters or video loops on big screens for all the basics so the Red Team can answer most of the standard questions with out having to repeat it a hundred times an hour in person?
At a minimum one dedicated to Redcine/workflow and one dedicated to systems, i.e., flash, HDD, camera configurations etc.
Also, I strongly recommend GOOGLE checkout for the red online store and new camera reservation deposits - Paypal has no customer service and Google is really sharp and hungry for the business.
I would also consider several self service computer terminals for NAB customers to place their orders online right then and there. This also frees up Red Team personnel. Heck, you're gonna' need one person dedicated to just Red apparel sales.
I know you guys are sharp and are thinking along these lines...