Thread: Real turnaround for Gemini Upgrade...

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  1. #1 Real turnaround for Gemini Upgrade... 
    Senior Member
    Join Date
    Jan 2012
    Location
    Reunion island
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    113
    Hi there,


    I've sent my Weapon Mg Body for a Gemini upgrade on the 12th october. RED received it by the 18th

    Since then I don't have precise news. I understand there is a lot going on with the phone etc, but as a loyal customer, I just need reel infos here. My rep is giving me the same copy/paste messages with no progression what so ever.
    I have an important shoot due by the end of November.
    I have no renting options for a Gemini here in Réunion, as my client is requesting it.

    I was wondering how it went for you guys and if there is any way to get the reel time windows on upgrading camera

    anyone from Red could help ?

    Cheers
    Pixel Dealer
    Video Production company
    www.pixel-dealer.com
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  2. #2  
    Member
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    Aug 2013
    Location
    Los Angeles
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    36
    On my end I got my Gemini shipped back in 10 days. Very quick service. RED has become more reliable. Also the email service is super quick. The new system really improved the communication.
    Director of Photograhy
    schmige.net | instagram
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  3. #3  
    Senior Member
    Join Date
    Jan 2012
    Location
    Reunion island
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    Quote Originally Posted by Maximilian Schmige View Post
    On my end I got my Gemini shipped back in 10 days. Very quick service. RED has become more reliable. Also the email service is super quick. The new system really improved the communication.
    You lucky !
    I've sent mine to Red Europe, it might been the reason for the wait
    Pixel Dealer
    Video Production company
    www.pixel-dealer.com
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  4. #4  
    Senior Member
    Join Date
    Jan 2012
    Location
    Reunion island
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    113
    Is it normal ?
    I attached the conversation I had with my Rep...
    The new body also comes back with no warrantly. How Can I have at least 6 mounths?

    Any help guys ?
    Attached Images
    Pixel Dealer
    Video Production company
    www.pixel-dealer.com
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