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  #1 Online Repair Status/Tracking ( Beta ) 
    Fire Chief Jarred Land's Avatar
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    Today we have released a new feature on RED.COM where you can log in and track your repair/upgrade/service. It will appear under service requests once you login to your account..

    Now that it is here ( at least in Beta ) it is kinda ridiculous to think we have gone so long without this... almost half our service calls have been " Can I get an Update? "

    Hopefully this will help.


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    this is going to make a lot of people happy! me especially!
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    Senior Member Bob Gundu's Avatar
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    Hopefully We'll never have to use it
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    Junior Member justin ahlmann's Avatar
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    Ahhh, this will make life so much better indeed! Knowledge is convenient, and power so I've heard.
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  6. #6  
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    And what about Europe ? How Red cameras will be repaired in the future ? By authorized shops ? Once the UK border will be closed, how are we going to have a good European support ?
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  7.   This is the last RED TEAM post in this thread.   #7  
    Fire Chief Jarred Land's Avatar
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    Quote Originally Posted by Kristin Stewart View Post
    And what about Europe ? How Red cameras will be repaired in the future ? By authorized shops ? Once the UK border will be closed, how are we going to have a good European support ?
    The example I posted is actually a real UK repair order :)
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  8. #8  
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    Quote Originally Posted by Jarred Land View Post
    The example I posted is actually a real UK repair order :)
    Yes, thanks Jarred but it doesn't answer my questions ;-)
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    Senior Member Ketch Rossi's Avatar
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    Nice feature.
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  10. #10  
    Senior Member vincent kardasik's Avatar
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    Quote Originally Posted by Kristin Stewart View Post
    Yes, thanks Jarred but it doesn't answer my questions ;-)
    Kristin, I feel your concern...
    The all authorized shop / customer service is kind of killing me right now.
    For a small thing such as a locked EVF mount, it can take a serious amount of time and affect my shooting schedule.
    To make it short, after requesting an RMA, I had to send my EVF mount to Germany (I'm based in France like you), the retail team other there is super nice but after opening the EVF mount they realized they needed a special tool.
    They ordered it and it came all the way to Irvine, of course it took some time, a week or so... Tool arrived but the issue is due to a washer they don't have in stock... They made another request to Irvine and no reply yet...
    I haven't been able to use my EVF since February 8th... They will send the mount back tomorrow as they don't have any update so far and they don't know when that washer will be available...
    Basically I should have bought another EVF mount for 750€... But damn, it hurts and I'd rather invest somewhere else... The all repair process is sketchy and reminds me of previous experiences with other brand such as DJI back in the days... I wasn't used to that at all with Red so far.
    Jarred, Brent, sorry if this seems out of subject: tracking upgrade and repair online is great, really, but it doesn't improve the European support...
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