Thread: VAN DIEMEN is ignoring request to return our lens

Reply to Thread
Page 3 of 3 FirstFirst 123
Results 21 to 26 of 26
  1. #21  
    Bump - I received a PM from another reduser who is also in a similar position. Their lenses are in Van Diemen's possession for 18 months.

    Furthermore, there has been no communication from Van Diemen in over a month! We have limited options, and either will cost money:

    1. One of us have to fly to UK to confront Van Diemen.
    2. Hire an attorney.

    We have lost 2 seasons of filming revenues because of this!!!
    Reply With Quote  

  2. #22  
    Bump - There is no response from Van Diemen in 2 months now! Interestingly, another Reduser who was considering Van Diemen for servicing contacted me and said Christopher has promptly been responding to his/her emails.

    Van Diemen is costing us heavy losses by refusing to return our lens. Our lens set is useless without the 35mm. But it seems Van Diemen does not care!
    Reply With Quote  

  3. #23  
    Moderator Phil Holland's Avatar
    Join Date
    Apr 2007
    Los Angeles
    I'm not entirely certain, but it would appear a recently rehoused set of K35s have shipped to the US recently from them. But that took two years to complete.
    Phil Holland - Cinematographer - Los Angeles
    ________________________________ IMDB
    PHFX | tools

    2X RED Monstro 8K VV Bodies and a lot of things to use with them.

    Data Sheets and Notes:
    Red Weapon/DSMC2
    Red Dragon
    Reply With Quote  

  4. #24  
    Senior Member Matt Hall's Avatar
    Join Date
    Mar 2011
    Sometimes the threat of legal action is sufficiently effective. Personally I would get an attorney to write a demand letter. No way would I wait 2 years unless the lenses are of nominal value. Just my 2 cents.

    RED Scarlet-W 5K Dragon "Genesis"

    Reply With Quote  

  5. #25  
    Another one

    I also have similar experience with VD 4-5 years ago. I mean my first Iscorama rehouse went fine although it took a bit longer than expected. But the second one took about 4 years and gone forever. He said he shipped me the lens but somehow his wife accidentally shipped it without insurance, or any tracking information...
    Reply With Quote  

  6. #26  
    It seems it is Van Diemen's practice to provide misleading information to get clients. If Christopher was honest about the timeline, we would have never sent the lenses, but I guess that must be their tactic....quite unprofessional and unethical to take someone's money and (more importantly) their source of income and hold it hostage like this.

    Sadly, we have been informed that Christopher at Van Diemen is promptly replying to others who wish to service their lenses from them. They just refuse to answer us, I guess in retaliation.

    We paid them 50% upfront as Van Diemen stipulated. What was odd that a reputable company like Van Diemen would demand we pay them Paypal fees! Credit card and Paypal fees are part of doing business. I think it is against credit card company's policy to accept credit card payment but make the client pay for the fees.

    In the past, we have sent lenses to East Europe for servicing, which seems risky. But we always had a positive experience. This time, we decided to use Van Diemen due to their 'friendly' location. Little did we know.....

    We are moving forward with litigation and we will continue our online efforts to bring this to people's attention.

    Shame on Van Diemen for this. I find this to be very cruel of them to hold our property hostage and using the distance as leverage.
    Reply With Quote  

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts