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  1. #91  
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    Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
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  2. #92  
    Senior Member vincent kardasik's Avatar
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    Quote Originally Posted by Andi Loor View Post
    Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
    I second that, Red Support has a solution for this.
    Shout out and massive thanks to Kyle Robinson and Ivan Kadlec who help me fix this in the past couple days, those Guys are proper legends!
    Back in the game, can't wait for the Komodo to arrive!
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  3. #93  
    I see BHPhoto and Adorama are selling Komodo as dealers. I'm curious if it's any faster ordering through Red directly. I want to go the fastest route.
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  4. #94  
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    Quote Originally Posted by Warren Shultz View Post
    I see BHPhoto and Adorama are selling Komodo as dealers. I'm curious if it's any faster ordering through Red directly. I want to go the fastest route.
    No one knows. Call 'em up. There are also smaller operations that might be easier to speak to, like Abelcine and the other premium dealers listed on Red's site.
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  5. #95  
    Senior Member Rakesh Malik's Avatar
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    Exciting times! The queue probably got longer in the interim, but I placed my order today. I guess Red must have gotten the kinks sorted out nicely, since the ordering process was quite easy, including getting my Hydrogen discount, so now it's jut back to semi-patiently waiting. At least I'll have plenty of time to get some CF cards and batteries and such while I wait. :)
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  6. #96  
    Senior Member Paul Leeming's Avatar
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    Quote Originally Posted by Andi Loor View Post
    Just to let European customers know. Red has now reached out to fix the wrongly added US tax. It's taken care of.
    Who did you reach out to? I see tax on my invoice but I assumed it was the EU tax? So if this is wrong, how do we get a refund on that portion, since my CC was already debited for the full amount.

    Cheers,

    Paul :)
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  7. #97  
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    I reached out with a support request on red.com. I was contacted by Kyle in London. You can also go into your RED account on the red.com website to check on your order. In my account the first order I made in dollar has been cancelled and replaced with an order in Euros. My place in line is supposed to be the same as for the first order.
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  8. #98  
    Senior Member Bastian Meier's Avatar
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    I still get an error when I want to add the Komodo to my cart:
    ERROR
    Sorry, there is a problem with this Item and can not be purchased at this time. Please check back later.
    if I then try it again, I suddenly have two komods in my cart.
    Tried to reach out to Kyle, he seems to be on holiday right now.
    I am trying to order for quite some time now, but it just doesn't work
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  9. #99  
    Senior Member Rakesh Malik's Avatar
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    If you try calling the Red office directly ask for a sales rep, you should be able to get in touch with Kyle's vacation backup and get things sorted out. That's been my experience in the past when I was ordering my first Red camera. My regular rep was out when I was ready to pull the trigger, so his backup picked up the quote and sorted out the transaction details for me.
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  10. #100  
    I ordered my body only Komodo from Maxx digital . Last week and they shipped it out on Monday arriving tomorrow
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