I called Mitch too. Hope I'm one of the 10. Thanks so much Martin. Very generous of you :-)
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I called Mitch too. Hope I'm one of the 10. Thanks so much Martin. Very generous of you :-)
Ouch, nice Jab Brian, why don't you offer a lifetime warranty? I'll repair or replace any Zacuto product for the lifetime of the product, no matter if it's a first owner or not. Even if the customer accidently runs over it with his car. Plus, we always have demo Jeeps in our store for $135 and they come with the same warranty. You are up kiddo.
Steve - ahhh, that's nice, but a demo every once in a while? come on you can do better than that!
Tell you what. For any comparable product that you match your regular price with our regular price for the same functionality, we'll offer a lifetime warranty.
Product #1 - microOmniMount and the Jeep.
Ready when you are
Brian
I was worried how this would go down, but I am happy to see Steve and Brian approaching this with professionalism, good humor, and a healthy does of respect.
That said, this is kind of fun to watch now that I know everyone's being cool
Jay
:)
Brian,
I didn’t realize you made your products in the USA. It doesn’t say USA or made in the USA on them. I make my products entirely in the USA for many reasons, mostly because that way I can get my ideas to market fast. Yes, it costs more than making them abroad. And I agree in many arenas, when it comes to price I can’t compete with foreign made goods. I think the quality of US made products is far superior to anything coming from the east. I offer a lifetime warranty on all of my products because I believe in them enough to know that they will last, even if they are misused.
I would never want to egg you into offering a lifetime warranty. That’s the culture of Zacuto but it’s not for every company.
P.S. If you are making your products entirely in the USA, then yes, Texas is cheaper then Chicago for machining. Unfortunately, I still need to make my products in Chicago to oversee every phase of production.
Two companies, Two philosophies.
We can duke it out, but we can still shake and be friends.
Happy Holidays Buddy.
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