RED Europe Repair Center

[Kristin Stewart]

Hi all,

So, is this center open now ? What is the usual delay to get a repair ? Has anyone got an experience with it ? Bad or good ? Is it possible to expect a pro service in the middle of a feature shooting ?

Thanks !

[Thomas Dobbie]

As far as I know it's not fully open yet,they're only doing upgrades.
Probably best not to rely on it for a feature.
Tom.

[Paolo Tinari]

Only upgrades 4 now, i have been told by the bomb squad

[Brent@RED]

Correct, upgrade program only at this time.

BC

[filip kovcin]

didn't check another threads, but is it open - even just for upgrades?

thank you,

p.s. (not connected with the thread, just kind of thank you to Brent!)

Brent - thank you for christmas time e-mail with attachment - it worked! :)

filip from poland

[Kristin Stewart]

Thanks guys. Brent, do you have a date for the repair program ? Thanks !

[Giancarlo Bianchi]

Will they do the sensor updates when the time comes?

[Brent@RED]

Filip, glad I could help :)

Kristin, no, we do not have a firm date.

Giancarlo, good question. I would think it would depend on a lot of timing factors so I could not give a firm yes or no at this time. I would THINK so, but, again, too early to tell.

BC

[Kristin Stewart]

Thanks Brent. I'm starting scheduling a feature for July in France. I'll start looking for a second Red body as security but is it possible to have a direct Red contact for a repair in emergency in case I can't find one (just an open call to all European readers :innocent: please PM me if you have one who could help) ? Last time it was a nightmare : the camera was blocked at the customs 16 days... I know I'm not Soderbergh but a real support from Red this time would be necessary, as there will probably be no repair center in Europe for July. Please don't tell me the only solution would be to send a ticket on the Red website...

[Brent@RED]

Kristin - We provide every RED customer with the same level of support. It is a little disappointing to read that a camera being stuck in customs for 16 days is somehow reflected as "not real support from RED." If you would like to discuss your particular situation further, please email me at brent - at - red - dot - com .

BC