90 day Hard Drive Warranty

[Van Royko]

My Red-Drive stopped functioning when connecting via USB or Firewire 400.

Silly me - I thought the warranty on everything was 1 year. On drives its 90 days. I know two other Red owners who are having the same problem with their drives. Evidently this is an endemic problem. Its costing me $400 to fix the drive board.

Thats my complaint.

[Colin Sheldon]

I wonder if it still would have worked with a R2E cable...

http://www.finnerknowsbest.com/blogs/R2E-Review.html

[Raffi Kryszek]

Yes we hear about FW port failure fairly frequently (although usually not both the USB and FW400 at the same time). That sounds like it could be a bridge board problem and not just a "FW/USB plug" problem. Many people buy an R2E from us as a backup means of drive interface because often when the FW800 port fails the esata port still works.

[Antoine Baumann]

If I understand correctly nearly everything but the camera body has 3 months warranty, even accessories that costs thousands of dollar.
I understand it is a USA things, as in Switzerland and I think in most part of Europe, the minimum legal waranty on new product is one year, even on a 25 box rubbish headphone, and good quality product have oftently more than 1 year warranty.

Don't get me wrong, I don't think the warranty is more important than the quality of the product (if it last me my life, I don't need any warranty at all), but for a product that cost 900$ and that I have personnaly owned 4 of them that broke in less than 1 year (FW800 problem) and 2 of them out of warranty, I feel like a normal 3 years warranty like on most of the other computer hard drive would not hurt the customers.

cheers,
antoine.

[Cail Young]

If I understand correctly nearly everything but the camera body has 3 months warranty, even accessories that costs thousands of dollar.

Digital Media and Batteries have a 90 day warranty, everything else is 12 months.

[Antoine Baumann]

Hi Cail, Thanks for the correction.

cheers,
antoine.

[Paul Leeming]

I would ask one thing though, and that is for non-spinning solid state media to have a one year warranty, especially since it is essentially shockproof.

Thoughts?

Paul

[Mark B.]

I've often found that good quality equipment comes with a long warranty, because the manufacturers know the customers won't have problems and the warranty will never get used. Shoddy equipment gets a short warranty, because the manufacturer doesn't want to spend money repairing all the gear that breaks down.

Red's short warranty suggests they don't trust their own gear's build quality. If they adopted something more like a 3-year warranty on everything they sell, it would show that they believe their equipment is robust enough to survive into the future.

[Martin Weiss]

Red's short warranty suggests they don't trust their own gear's build quality. If they adopted something more like a 3-year warranty on everything they sell, it would show that they believe their equipment is robust enough to survive into the future.

The previous video camera we bought cost twice as much as the RED1, and came with 90 days warranty.

Pretty much any equipment that is for professional usage, comes with 90 days of warranty.

[Michael Stanmore]

just to add to the statistics... our reddrive had the same problem. :(