On a recent feature, we lost two bolts on two different monitor cable right angles. They came loose, fell off and now they're being held together by tape. Works, but not a good look or secure. Figure we'd contact RED and get a replacement. Instead RED states they do not service their 180.00 dollar cable. They told us where to get the bolt. The bolt company has been completely unresponsive. We've left numerous messages and after couple weeks have all but given up on placing an order.
Has anyone else run into this issue and know of another source for these pesky bolts short of buying two more cables?
Perhaps RED should consider stocking these as they do come loose and they'd probably get a better response from the supplier than one cameraman. I can't imagine ARRI or O'Connor not having every nut and bolt in supply. It's just good business.