My camera stop working.
No signal. DEAD.
Talk to Red and quickly i get a RMA Ticket suport.
Time to ship camera back to RED.
All the problems start right here.
FEDEX refused to do a temporary export and i was left in a no manīs land.
Without this temporary export i will pay FULL TAX CUSTOMS after repair, itīs like paying for my camera twice!!!
I was forced to wire a broker fill a ton of papers and the process took almost 2 weeks to ship!
Finally i get a temporary export status on the package.
I then received a notice from Fedex that a backup camera was waiting for me at the airport from red but my customs ask me to pay a temporary bail out of 10,000 euros to get the camera.
Dont pay because i really dont trust the portuguese customs and after i send this backup camera back they could put me in my face a strange law that inform me that my bail was lost.
My camera is repaired and soon heading home.
But i really think itīs time for RED UK or RED EUROPE to make itīs apperance.
Itīs time that european customers get support without going thru customs and paperwork hell.
This kind of business cannot live on the daily "wait and pray" customs paperwork.
We need lightning fast support.
A word to the RED team:
You really deserved all the credits and i take my hat off.
Great service, great follow up and great people, no doubt about.
I was panic and the RED team as unstopable and incredible.
This company is really different and iīm a proud and evangelic red owner.
Thank you is not enough.
I known that RED EUROPE will have support soon, thereīs no other way to go.
Now i will wait for my package arrive.
Fingers crossed not to go to customs hell once more because i have no pacience and above all no time to spend in burocracy.
Sorry for the english.