My name is Alan Rosenfeld, I am the Post Production Sales Consultant at The Studio at B&H. The Studio is a long-in-development new division that offers broadcast and digital cinema solutions to professionals. As Emery and Jason have so kindly mentioned we have recently opened a professional showroom in our store here in NYC, where we display products that cover the range from acquisition through post. We sell a full range of RED accessories, many of which are displayed on our RED ONE #3265. We are also the Northeast reseller of Assimilate Scratch and their new Rocket Fuel solution.
Personally, I have been in the TV and Film production business the better part of 35 years during which time I have worked for several networks and managed and sold production and post for several major facilities in NYC. We also have very experienced production and post engineers on staff to solve problems and answer questions that arise. While B&H is indeed a sizeable company, we are a small division that will be better positioned to offer the customer service and support that the professional market demands.
Michael, that being said, and in response to your post that started this thread I can only say that your experience is not a typical one. We are well known for the high level of service that we provide and I regret any challenges you may have encountered with previous orders. For you and everyone else, my email is below, please feel free to contact us whenever you need assistance.