I am trying to contact Nick from the upgrade department but it is really difficult.
My camera has arrived at RED for the upgrade according to fedex. I have some questions about the payment, chance the shipping address, ask about possible repairs and other really important things but I don't get an answer to my emails. When I try to call I can't get Nick on the line.
Making this more difficult is the fact that being on the other side of the world RED start working when I go to bed at 12 at night and stops when I get up at 8 in the morning.
This is not a complaint about Nick, when I do get hold of him things get sorted out really quickly and he seems like a very capable person. But maybe he could get some help when he is really busy?
We are shooting a feature starting in less than 3 weeks and really need to upgraded camera (all night shoots). The producer and DP are getting really nervous and every day counts now. And, I don't know, I think I am paying a considerable amount of money for the upgrade and RED Rocket so some news about how things are going would be nice.