MX upgrade in France and custom duty

[Sanjin Jukic]

Olivier,

I would call and ask tomorrow RED Europe in London for help.

An idea is to sent your RED to London and then maybe RED Europe could sent your RED to California much easier from London.

Give a call and clear tomorrow all about it.

[Loic Parent]

Hi Olivier,
if you have any luck sending you red to the states please keep us posted..
we are soon to be in the same wagon, and any insight will be greatly appreciated!

god thoses customs and administratives nightmares!

[ericyoung]

Olivier,

I would call and ask tomorrow RED Europe in London for help.

An idea is to sent your RED to London and then maybe RED Europe could sent your RED to California much easier from London.

Give a call and clear tomorrow all about it.

Alan Piper form RED Europe has already stated above that he cannot offer this service due to US Customs import requirements.

[Sanjin Jukic]

Alan Piper form RED Europe has already stated above that he cannot offer this service due to US Customs import requirements.

That means to call the office of French President Nicolas Sarkozy, maybe somebody from that high level could help,

because I know France is a pretty centralized, an idea is just to ask the head office what is going on there...

[Sven Seynaeve]

And I still believe Red has to open up an upgrade service and further full shop or office taking care of this in central Europe, not in the UK.

France, Germany , Belgium, Swiss, Austria, Spain is sometimes much easier to reach then the UK, (because it seems the UK still seems a different state).

This is is exactly "THE REASON" why i've never purchased a RED without MX in the first place and I rather wait for more camera's on the EPIC, or to the moment where I can get it shipped directly with MX sensor. And even then , I'd prefer to pick it up or deal with a european based office.

Alan is a good sollution, but why can't we just get camera bodies over there.

Why can't we order a MX-d red directly right now???
This doesn't seem unfair to me.

[Olivier Madar]

After more than a month, I get back my RedOne WITHOUT MX upgrade...

Savino Del Bene did not send the Camera in temporary export and I lost more than 1 month.
Next step : I will do as Mikael did
- Go to Roissy Airport
- Spend half a day discussing with custom people
- And "maybe" be able to send the camera
- And "maybe" get it back with the same process at the airport

That is quite incredible.
Does any other people in France did it in another way ?

[Olivier Madar]

Sorry for the english speaking people, but I will do this "how to" in french because I think this soluce is only dor french people.

Finalement, après 1 mois et demi de perdu avec un transit air, Savino Del Bene, pourtant recommandé par Red, et un bon contact avec eux, j'ai du opté pour la méthode "Mikael" (à ma connaissance c'est le premier à avoir effectué le dédouanement lui-même).

Le problème "français" : Fedex ne fait pas d'export temporaire et les transit air ne sont pas intéressé pour le faire "one shot" (ou à des prix prohibitifs). Il faut reconnaitre que c'est hyper-pénible comme procédure.

1er temps : envoi de la Red, 3 heures dans mon cas
- Aller aux douanes à Roissy (batiment 3701 rue des terres neuves) avec les 2 feuilles fournies par Red et la caméra déballable pour inspection (GPS obligatoire)
- Remplir le formulaire vert. Vous avez besoin d'aide pour y arriver, bien que cela ne soit pas au douanier de le faire : soyez sympa car si vous tombez sur un mauvais coucheur vous êtes cuit.
- Ensuite, allez à Fedex Roissy (3 km plus loin, GPS obligatoire aussi) route de l'arpenteur, zone d'entretien
- Envoyer la caméra en précisant bien que vous faites l'export temporaire vous-même (la personne au guichet reste probablement un peu perplexe et aura à passer 1 ou 2 coups de fil). N'oubliez pas de récupérer la copie verte et gardez bien la facture Fedex d'envoi.

2eme temps : récupération de la Red, 5 heures dans mon cas
- Dès que vous recevez le tracking mail, retour aux douanes. Là, il va falloir la facture de l'upgrade. Dans mon cas, je ne l'avais pas. Donc demander à Red la copie certifiée en pdf. Le douanier va vous demander aussi la "lta" (quezaco?), mais se contentera de la facture Fedex d'envoi et du nom de l'aéroport de départ : Memphis (merci l'iphone, l'internet, et les tracking...).
- Remplissage à nouveau d'un formulaire vert incompréhensible
- Vous payez les taxes et frais de douanes (calculs savant et incompréhensibles), grosso modo 1 000 euros (ouf ! au dela de 1 500 euros, il aurait fallu un chèque de banque certifié !!!!)
- Ensuite, envoi à douane Fedex par fax la preuve d'acquittement de la somme. Là encore, si vous énervez le douanier, pas de fax et bonjour le merdier.
- Chez Fedex, je vous donne un contact qui accepte de rendre ce merdier plus digeste : madame Benrejdal, tel : 01 49 39 60 35, fax : 01 49 19 91 13
- Ensuite, vous prenez rendez-vous avec elle pour reprise de la Red en échange d'une copie du fameux bordereau vert.

Fedex fera probablement plus tard l'export temporaire, et tout sera réglé. En attendant, l'upgrade MX en France est une véritable galère.


Olivier

[Loic Parent]

Thanks for the infos Olivier,

this is incredibly complicated for just a temporary export! and it work only if you live near Paris..

I think we will wait until we eventually have enough time to fly to california, and drop our cameras directly at Lake forest : it will be faster and cheaper!

or hope the Epic-x comes first..

anyway again thanks for sharing your experience you saved us from wasting a lot of time!

merci!

[Lewis-M Soucy]

Hi all,

I shipped my Red 2 days ago via Fedex Hausmann. The guy there introduced me to a really cool transitaire. I'm waiting to see if my trick will be fruitful, in which case it would solve a lot of hassle and money to french owners. I'll know more in a week when it comes back...

I'll keep you posted.

[Dan Hudgins]

One solution to the import/export issue could be for RED to rent some small offices in France and Germany.

Those offices could be un-staffed most of the time, with someone from London to go by train to them once a week to pick up and ship packages local.

Then once a month or as needed the tech staff from London could go to the France and Germany offices to do repairs etc. on the pile of waiting cameras.

The delay would not be much longer than being held in customs and the shipping both ways to the US, but it would save on most of the paperwork problems since the camera would be worked on within the same country?