Bug...

[Jean Déraps]

Welcome back Jim from "R&R" (?) and thanks for keeping us informed. As an Epic reservation holder I can only say that, although I can't wait to get my hands on my Epic, I'm behind you 100%! Patience has it's virtues and rewards....

[Martin Planer]

We have waited soo long, so what do some extra months mean to us? Nothing :)

But am I the only one curious about what type of bug it is? Only software/firmware type bug, or is it a design flaw that need more time?

[Joseph Hutson]

When we 1st got wind of this, we decided to make EPIC in the US, hoping that the company would find a solution in time for Scarlet production. That now seems unlikely so we are now scrambling for a new partner.

Jim

Do you have any info on what this means as far as the additional costs of production for you and/or the end-user?

[NEIL ANDREW BATES]

Honest bad news is what makes me want to stick with this company. They have the best interests at heart of the thousands who haven't bought anything from them yet.

P.S. Welcome back MrJ

[MichaelHalsell]

Jim, welcome back. If you could just reiterate that the M-X upgrade effort is going well and REDOne is unaffected until the Epic/Scarlet program is sorted out. Thank you.

[Jannard]

We have waited soo long, so what do some extra months mean to us? Nothing :)

But am I the only one curious about what type of bug it is? Only software/firmware type bug, or is it a design flaw that need more time?

Reasonable question. While we have several hardware items that require modification, but the primary "bug" is a firmware issue. The capabilities of these cameras are absolutely incredible (many features we haven't yet announced)... so the complexity of the system is beyond complicated. Somewhere in the firmware we have a big problem. I'm confident that we will solve it and deliver more than anyone expects... but for now we have a gremlin.

The past couple of years we have been on a roll. Humility has now set in. Until we solve this one... we are heads down and nose to the grindstone. Probably not a bad lesson for us to learn.

Jim

[Jannard]

Jim, welcome back. If you could just reiterate that the M-X upgrade effort is going well and REDOne is unaffected until the Epic/Scarlet program is sorted out. Thank you.

M-X upgrade program is unaffected and rolling along at a good clip thanks to Brian, Brent and Kelly (and many others). No issues here.

Jim

[Jannard]

Also... thanks to all the have shown concern for my health issues. They seem to be resolved. I'm getting old. But not too old to finish this job right. Any minor legacy I might have depends on EPIC and Scarlet being released properly. :-)

Jim

[Stephen Gentle]

Great to have you back!

I know how frustrating and difficult it can be to try and track issues down in massively complicated codebases - our main product at work is something like six million lines! Working with firmware is even worse, since it's harder to debug too I'll bet... I hope you get it as soon as possible.

[Andrew Walker]

Glad to see you back posting in Recon Jim, always good to hear any news...even if its bad. We all have faith in what you and the RED team are doing. I'm perfectly fine waiting for Epic to get the bugs shaken out of it. My RED MX will keep me entertained until Epic comes out.