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  1. #1 No More Red Drives 
    Member Richard N. Metzker's Avatar
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    Red can do nothing for me.

    I have 14 Red One MX cameras. Red doesn't make Red Drives any more, and there is no indication of when I can get the "new media". I explain to Red Representatives that I have 9 faulty red drives, which have already gone down for service, and have been returned with problems from my productions for various reasons.

    I actually need more Red Drives - so I am between a rock and a hard place because Red tells me their are no solutions for me except 16GB cards

    16GB cards are problem if I need more that 8 minutes a load...

    help...

    Richard
     

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    SWAT Brent@RED's Avatar
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    I am confused. We have offered to eval/repair the RED-DRIVES that you say are faulty. I do not think that qualifies as we "can do nothing" for you. It is at your discretion if you want to send in for eval/repair, not ours.

    Correct, we no longer have RED-DRIVE for sale. Correct, we cannot give an ETA on new media coming down the pike.

    BC
     

  3. #3  
    Senior Member michael zaletel's Avatar
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    Quote Originally Posted by Brent@RED View Post
    Correct, we no longer have RED-DRIVE for sale. Correct, we cannot give an ETA on new media coming down the pike.
    BC
    Hi Brent:

    You know I think the world of RED. This just doesn't seem like RED to stop manufacturing such a critical component that has no 3rd party alternatives and have no ETA for a replacement. Am I missing something?

    -michael zaletel
     

  4. #4  
    Senior Member Michael Hastings's Avatar
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    Quote Originally Posted by michael zaletel View Post
    Hi Brent:

    You know I think the world of RED. This just doesn't seem like RED to stop manufacturing such a critical component that has no 3rd party alternatives and have no ETA for a replacement. Am I missing something?

    -michael zaletel
    Gotta agree with Michael here.

    This doesn't affect me at all since my r1 is on long term and I am now only in the holding pattern for my epic, (so I should probably keep my mouth shut) but it doesn't seem right and with due respect to Noah, the "it's so much cheaper than a Sony" excuse gets old. I can understand moving out of hard drives, but Where's the 64 gig cards that were announced at red day in February? Bugs and firmware spins shouldn't really be affecting that.
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  5. #5  
    There are no RED-Drives and RED-RAMs in RED Store.

    So what about 8000 RED cameras? What medium should people use for recording?

    16GB cards? Are you RED guys serious?
     

  6. #6  
    Dylan Macleod, CSC
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  7. #7  
    Senior Member Stephen Strangways's Avatar
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    I'm feeling the pain on this, too. I'm prepping for a series that will need solid-state media and longer recording times, so I'm really torn - will the 64 GB CF cards arrive in time for the start of shooting, or do I need to hunt down some used RED-RAM drives?

    If you can't give an ETA on new media, but you can still get RED-RAMs and RED-Drives to fill existing back-orders, why can't you keep going and fill new orders on them, at least until the new media is available?
     

  8. #8  
    Member Richard N. Metzker's Avatar
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    Brent,

    The Drives were sent to Red for repair and upgrade - however, problems still occurred with these drives after repair. Yes Red did evaluate and repair the drives and they are still faulty. So do I send them back for second repair - even if they are under warranty - I can't trust the repairs. Do I gamble again hoping I don't get angry calls that media is lost or they can't remove the media from the drives because the drive doesn't spin during transfer.

    I would rather get new drives but you have answered that issue already - none to have. I am not the emeny here, our first camera is 182 and we have lots more. We have been here since the beginning.

    If Red would have said to me - there will be no more Red Drives - ever - please purchase now - I would have made arrangements, but to all of sudden say - so sorry - we don't make them any more, and there is nothing to replace that media - puts in me position to find Red Drives in the grey market with no guarantees.

    I am not attacking Red - I just need support


    Quote Originally Posted by Brent@RED View Post
    I am confused. We have offered to eval/repair the RED-DRIVES that you say are faulty. I do not think that qualifies as we "can do nothing" for you. It is at your discretion if you want to send in for eval/repair, not ours.

    Correct, we no longer have RED-DRIVE for sale. Correct, we cannot give an ETA on new media coming down the pike.

    BC
     

  9. #9  
    I think that RED has tons of 16GB cards and they need to sell it :-)
     

  10. #10  
    Senior Member Andrae Palmer's Avatar
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    Yes the media situation is really a shame. I'm stuck with only one 320GB drive and a buddy of mine sharing my second cam can't get a drive at all.
    Andrae Palmer
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