R3d not opening in Premiere CS5

[Jon Sheppard]

Has anyone run into trouble with Premiere CS5 saying that the file is unsupported or damaged file? This is what is taking place on my beast of a pc, yet I have no issue with it on my little Imac at home. I was under the impression that r3d is supposed to be native in Premiere and After FX in the CS5 release. Is it a mac vs pc issue or am i missing a piece of the puzzle on my pc that is a non issue on my mac? Please HELP!!!

[Stefan Scherperel]

Try updateting to the latest version 5.02, this should take care of your issue.

[David McGavran]

Has anyone run into trouble with Premiere CS5 saying that the file is unsupported or damaged file? This is what is taking place on my beast of a pc, yet I have no issue with it on my little Imac at home. I was under the impression that r3d is supposed to be native in Premiere and After FX in the CS5 release. Is it a mac vs pc issue or am i missing a piece of the puzzle on my pc that is a non issue on my mac? Please HELP!!!

any chance you have unicode characters in your path? This works on the mac not on win.

Cheers

Dave

[Jon Sheppard]

Hey guys thanks for the quick reply to my question, i will take a look at it when i get back in front of the pc. It does have unicode characters in it. Is there a way to change that so that the pc will read it?

[David McGavran]

Hey guys thanks for the quick reply to my question, i will take a look at it when i get back in front of the pc. It does have unicode characters in it. Is there a way to change that so that the pc will read it?

Nope sorry but the unicode path issue was a RED sdk bug. Rob fixed it for us and we have a fix in house but it isn't ready to go out yet. Can you put the red files in a different folder without unicode chars?

Cheers

Dave