WARNING TO RED: your warranty policy may be illegal

[Jannard]

OK Guys... all bullshit aside!! If RED is not willing to take care of the people that put everything in "their" basket... then just let us know. "We" will do our best to go elsewhere... The "NON" communication or "lawyer speak" is getting on my last nerve. I have "zero" respect for lawyers...

Evidently loyalty means "jack"...

Imagine we get a camera back from the 2nd owner expecting us to warranty a "modified" camera and the new owner has no idea what he bought. We are struggling to figure out how to deal with this since we have realized that many owners are "experimenting" with their new toys. And we don't want to examine and fix problems created by "previous owners". We'll review our policy (as always) to try to come up with a fair solution. We just want to fix problems we created... and I think we have shown a willingness to bend over backwards to do that.

Andrew... please feel free to "go elsewhere" if you feel we are not taking care of our customers properly. In fact, you can contact me directly for your refund if you are so inclined.

Jim

[Rick Darge]

Oh snap!

[Charles Adams]

Just for comparison, here is Sony's warranty for their professional products, including the HDW-F900R, a $79,900 USD list price camera without lenses/accessories.

Sony's warranty? One year and NOT applicable for used products or those not purchased direct from Sony themselves.

Then there is Panasonic's warranty for their VariCam AJ-HDC27H, a $45,000 USD camera.

Panasonic's warranty? One year and NON-TRANSFERABLE.

In other words, Red's warranty is in line with that of the industry, and perhaps better, considering their $500/90 day option.

Please keep this in mind. I think expectations are getting out of control...

[Martin Ludwig]

this is indeed a very funny discussion. If I would buy a used Red I would call Red and I´m sure they will offer me great help (as Sony and Panasonic did already in the past).
You should trust a company if you are working with them. Use your mouth to speak and you will get help.

[Gunleik Groven]

Seriously...

When I put down my order, no camera was present, much less a warranty.

From the number I see besides the avatars, many of you guys ordered way before me. -;) Even less of a camera and even less of a guarantee was then present.

We have always been promised our money back if we're not happy with... well... just about anything.

Some can have griefs over their cams being delayed:
Get your cash back

Some can feel bad about the guarantee:
Get your cash back

Some may still feel Red is a scam, after all -;)
Get your cash back

You aunt fell ill
Get your cash back

Really. Noone at Red is forcing any of us to hang around for this joyride (even though one could argue that the addictiveness of the joy and the ride would be of a sort that some might better have a chat with their doc for a pill or two. Can't afford it?
Get your cash back)

I have sometimes felt a bit coldhearted around here, because I have expected things to take (more) time, and I don't put my future at large for a temporal release date or a 6 vs 12 months guarantee.

To me this is pretty simple:
The camcomes when it comes
It can what it can at that moment
It has the guarantee that Red chooses to give it. Additional insurances can be bought.
And if I don't like it...
I could opt for the cashback -;)

Gunleik
(Who's gettin' his second shot of 4k footy today -;)

[Manfred Lopez]

Really. Noone at Red is forcing any of us to hang around for this joyride

Yeah, but it is fun. :) I wouldn't know what to do with myself if I couldn't hang out in these boards and speculate 'till the N'th degree while we all patiently wait for a Red to become available. (I mean for those of us who don't have one already).

And besides, Jim already came here and said he would look into the matter. It seems that everyone's bitching paid off. :innocent:

[dvpixl]

In other words, Red's warranty is in line with that of the industry, and perhaps better, considering their $500/90 day option.

what's this option about?

[Teague Kennedy]

Imagine we get a camera back from the 2nd owner expecting us to warranty a "modified" camera and the new owner has no idea what he bought. We are struggling to figure out how to deal with this since we have realized that many owners are "experimenting" with their new toys. And we don't want to examine and fix problems created by "previous owners". We'll review our policy (as always) to try to come up with a fair solution. We just want to fix problems we created... and I think we have shown a willingness to bend over backwards to do that.
Jim

I think this should put to rest the attitude of "sell your camera and you are damned." Thanks for chiming in, Jim. I think noone here wants to be unfair to Red. Their policies have been more than fair, IMHO. It's just the re-sale taboo that has been a little weird to me and it has possibly come more from the posters on the board than the Red team. Hey, it's your camera. You put down a deposit early. You waited. You shared in the excitement. Use it. Wear it as a necklace. Put in it a gold case under vaccuum. Sell it to someone if you're done with your big production, or you need the money, or you dang well please.

But, no, I sure the heck don't want my deposit back. : )

[planet e]

Jim, thank you for your patience and willingness to work out the details on these matters with the rest of the asylum...another tempest brewing in the teapot....

Folks need to chill out and look at more closely at what is authentic about RED's track record for serving its customers and less at their own fears. Okay, so there is not much track record, but the will and resolve behind RED to be the best camera company in the world is unmatched anywhere....

DanK put up what appears to be the first legitimate public RED sale, and RED responded to this "emerging" secondary market in a way that is in-line with the industry and appears to be trying to deal fairly with customers while keeping a necessary boundary about modded cameras. DanK will walk away several thousand dollars richer--and one outstanding camera poorer--without lifting a finger. He can buy a nice O'Connor tripod with the winnings. Good investment, good job backing a great horse.

If RED was the den of thieves being portrayed, DanK could not have pulled that off, because no one would have bid...this is a great company with one of the greatest CEOs/presidents/savants in the world at its helm.

This emperor wears some very nice clothes in 4K. Let the man do his job.

[jaadgy akanni]

DanK put up what appears to be the first legitimate public RED sale, and RED responded to this "emerging" secondary market in a way that is in-line with the industry and appears to be trying to deal fairly with customers while keeping a necessary boundary about modded cameras. DanK will walk away several thousand dollars richer--and one outstanding camera poorer--without lifting a finger. He can buy a nice O'Connor tripod with the winnings. Good investment, good job backing a great horse.

I stumbled upon something interesting on Dvinfo.net the other day... peep this:
http://dvinfo.net/conf/showthread.php?t=105141