HELP!!!!! RED ROCKET ISSUES!!!

[Su-Jeng Sang]

REDCINE-X is not recognizing my RR. It has the latest firmware (1.1.15.5) and driver (1.4.15.0). I tried to reinstall the firmware but I get this message:

SV_ERROR_DRIVER_MEMORYINIT, On card memory init failed.
ERROR:

What could it be?!?!

[Justin Marx]

Is this a new install?

[Brent@RED]

Contact RED support if you have not done so already.

BC

[Su-Jeng Sang]

No, it is not a new install. Actually I've been using it weeks. This issue began yesterday. I'm in the middle of a movie and this really sucks!!! I did contacted the RED support. Not answers yet.

[Fred Beahm]

Are you on RCX-Pro, or a earlier build?

[Su-Jeng Sang]

REDCINE 501, but I have try it with 487 and 356. The 356 recognizes it, but says it needs firmware 1.3.5 wich I can't find anymore!

[Florian Stadler]

Try a safe restart:
-take the rocket out of the computer, switch the dip switch # 8 at the bottom of the card to I (other direction than 1-7)
-put it back in, restart and reinstall driver and firmware
-take the card back out and put dip switch #8 back to 0
You should be good to go...

[Su-Jeng Sang]

I'll give it a try and let you know. Thanks!

[Su-Jeng Sang]

Oh, i forgot to mention that in this show because the locations and all the moves I've been using it with a magma ExpressBox. It was working great until now. I have two Macbooks. A 15" C2D 2.4 and a brand new 17" thunderbold i7 quad. Until Monday I won't be able to put it back to my tower.

[Su-Jeng Sang]

Florian, I put the dip switch #8 to the oposite direction than 1-7 as you said, but when I try to install the firmware, again it gives me the "SV_ERROR_DRIVER_MEMORYINIT, On card memory init failed." error. So I guess it did not work. :(