Haven't heard from Red yet, is there really that many orders?

[Mike Halper]

Are there still a lot of people waiting to hear from Red about their Scarlet orders? I placed my first order on Nov 3rd, then wanted to change my order so had to place a new order on Nov 4th. The rep at Red that I talked to on the phone regarding a payment problem with the website said to place it anyway using wire transfer and a Bomb Squad Rep would call me to change the payment type. I received the confirmation email for my order when I placed it but I've yet to hear anything and haven't been assigned a Bomb Squad Rep yet. Should I call them? I don't want to seem impatient calling about my order, but I also don't want it to get cancelled for not doing the wire transfer. Anyone else with similar circumstances?

[Deanan]

Please email brent at red dot com.

[Mike Halper]

Will do. Thanks!

[Brent@RED]

As posted in a few other threads, if we need to contact you before order processing begins, we will. We are pretty slammed right now and if you need a change to your order, we will contact you as soon as we can.

BC

[Mike Halper]

Ok I'm mostly concerned because it said I had to do the wire transfer within 10 days or my order would be cancelled. That's on Monday. If it won't be cancelled then I'm happy to continue waiting.

[Brent@RED]

No worries. I will be sending out a mass email this upcoming week to people with Scarlet orders with some order fulfillment FAQs answered and next steps info.

BC

[Mike Halper]

Great! I sent you an email already, so you can probably just ignore it I guess. Thanks!

[Aaron Kondziela]

I had the same concern - I picked wire transfer for the deposit, but I had plenty in my Red account to cover it. I just emailed Kris to let someone know, just in case it would be auto-cancelled because I didn't send an actual wire. As long as that's all set, then I'll be patient and not bug y'all. Thanks for your help, Red!

[Sascha Rossier]

I hope there is no such thing as "autocancel". I made my bank wire from switzerland, europe. My bank confirmed the transfer but i didnt hear anything from RED either. Why should I? I guess if something isnt working these guys contact us instead of just throwin several Grands outta window. So i keep tellin myself: Patience, my young Padawan!

[Daniel P Rudin]

Hey Sascha,
you can check your account balance in your account on red.com..
i saw that my transfer went through.. :-)