Haven't heard from Red yet, is there really that many orders?

[Gunleik Groven]

HM...

As I understood it:
All shipped cameras could add Armour within the warrantyperiod

All cameras shipped after Armour was announced would have to order it before shipping...

At the time there was some uncertainty as to Scarlet, as Scarlet was not yet out the door and the program for Epic M and Scarlet-X was still being tweaked...

[Gavin Greenwalt]

OK, I just talked to my IT team. On the packages since they are the same price as a la carte, you will be able to edit by line item by contacting your rep. If you delete an item, you will not be charged for it since we only charge for what ships. Even though you ordered a package, you will not be charged for what does not ship (ie, deleted) from your package.

Fair?

BC

Perfect solution. Thanks for the accommodation. When should Canon mount people contact their bomb squad. Once you call us it's too late and right now is too early. :D I want to help you guys as much as I can but I also don't want to get locked in for being helpful haha.

Re: Warranties
Yeah I want clarification on this as well. On November 3 when I ordered it was a "during first year". Honestly I'm planning on waiting to see if Epic/Scarlet is a lemon before deciding. Which is pretty much standard fare for Warranties. Not to mention that's $1500 that could be going into accessories.

Also how will the Dragon be handled? If I buy a $1500 warranty on my scarlet and then upgrade does the Dragon come with its own warranty? Will I need to rebuy RED Armor for the Dragon? Will it be an Aux warranty rate?

[Gavin Greenwalt]

Yeah, since we are RED, we see it as "Here is what RED products are required to make this other RED product functional". We will change copy to show that "power" is required - and what RED offers in that vein.

BC

Another suggestion that I would find helpful in the store would be to post stats for your products.

So the REDVolts could have a little table with:

Epic Runtime: ~20min
Scarlet Runtime: ~23min

And a 64 GB SSD could have something like:

5K 24fps 3:1 - 18:1 | 7 min - 42min
4k 24fps 3:1 - 18:1 | 11min - 69min

[Nikhil Kamkolkar]

...That said, I hope we are at least given the opportunity to add the coverage to our order when we finalize things.

I just contacted my BSR (bomb squad rep) and had it added to my Scarlet X order.

[Brent@RED]

Brent, I accidentally placed 2 orders for the scarlet at the event when the page crashed and actually went through when I didn't think it had. I talked to one of the reps there, don't remember who, but they told me no problem, to just wait until my rep contacts me and we can take it off and return the depost if it's charged. Now do I need to attempt contacting a rep asap before one actually contacts me?

Yes.

BC

[Brent@RED]

Thanks for making that clear Brent,

to keep from clogging anywhere else up with questions since you're posting here. Say that I ordered the 14K Scarlet AL package. To my understanding I can have the 64GB SSD and RedStation 1.8" removed without losing my place in line and get that amount to use on other accessories? I already had media and a station on hand, but ordered the package just for the ease of having to prevent ordering other items since the site was so slow. It would be awesome if I could remove those without losing my place in line to prevent having to just sell them when I get them.

Jeffrey

Yes. Removing items from a package does not affect timestamp of rest of package items. New items ordered will be timestamped at time of actual ordering.

BC

[MattV]

Yes. Removing items from a package does not affect timestamp of rest of package items. New items ordered will be timestamped at time of actual ordering.

BC

Does this include the red armor item?

[Brent@RED]

RED Armor is not a physical product and it is attached the camera(s) being ordered.

BC

[Patrik Kisucky]

But if I ordered 2 Redvolts, and would like to get 4 pack instead, I'll get the camera with my place in line, but 4 pack would then arrive a lot later, right? So I'd end up having the Scarlet, but no batteries (for a while).

[Terry VerHaar]

Brent - hate to be dense here (again) but how should we now go about adding RED Armor to our order - now, or wait to discuss with a Bomb Squad rep? And if we add now (can this even be done*) do we lose our original place in line?

* - I don't see a item in the store - do we call? Or send an email?