Haven't heard from Red yet, is there really that many orders?

[Anthony Vu]

True, but I think getting the receipt for doing your taxes will depend a lot on the actual date of purchase and who knows when that will be.

You can always put the money in your red account and it's paid for whether you receive it or not. I think.

[Meddy MOST]

RED EUROPE and RED USA are like peanut butter and jelly. Alan is up to speed and will be rocking it from there.

BC

Thanks for the reply.
Can we expect the same speed as someone who is ordering from the US or do we have to wait a little bit more due to many reasons like products that have to be granted by customs
shipping delay from RED US to RED Europe...etc ...
I'm sure that it will be some delay just hope that it would not be too long

Cheers

[Werner Jauch]

FWIW many gold and platinum credit cards will double the warranty from 1 year to two, provided the full payment is made on that card. To anyone thinking of splitting between two or more cards, I'd suggest if feasible, sending an extra payment to the credit card company in advance, and then paying for Scarlet all with that card. My only concern would be that Scarlet-X may be too "pro" and somehow be excluded from the doubleing of the warranty offer, but I'm passing on this suggestion in case it benefits someone

[Gavin Greenwalt]

FWIW many gold and platinum credit cards will double the warranty from 1 year to two, provided the full payment is made on that card. To anyone thinking of splitting between two or more cards, I'd suggest if feasible, sending an extra payment to the credit card company in advance, and then paying for Scarlet all with that card. My only concern would be that Scarlet-X may be too "pro" and somehow be excluded from the doubleing of the warranty offer, but I'm passing on this suggestion in case it benefits someone

I'm 99.999% certain that your credit card does not extend warranties to professional equipment.

Also I called and asked about "over paying" to have a negative balance my credit card but they said that wouldn't help.

[Brent@RED]

Thanks for the reply.
Can we expect the same speed as someone who is ordering from the US or do we have to wait a little bit more due to many reasons like products that have to be granted by customs
shipping delay from RED US to RED Europe...etc ...
I'm sure that it will be some delay just hope that it would not be too long

Cheers

I will defer to Alan. Maybe a little extra time depending on what Alan has in stock versus what needs to get from us.

BC

[Meddy MOST]

Thank you for your very nice support, I'm quite impressed.
Already sent an email to Alan in order to clarify this small thing... Would be nice to be a part of the big Scarlet party with the US community

[Mike Halper]

Hey Brent, for my particular situation (post #57 http://www.reduser.net/forum/showthr...l=1#post872266) I did not order a package, but there's a lot of stuff on my order, so should I call Red now? I don't have a Bomb Squad rep assigned to me yet, and I don't want to bother anyone there yet since I know you're all overwhelmed right now, but I also don't want to lose my place in line or be pushed back further than making a change now. Thanks for addressing our concerns here on the forums.

[Gavin Greenwalt]

If I order batteries and/or media will it ship out immediately or can I get it all at once to save on shipping?

Or is the converse true. Should I get the batteries shipped by ground now and then I can save on overnight/2nd day air when the scarlet is ready?

[Noel Evans]

I'm 99.999% certain that your credit card does not extend warranties to professional equipment.

My platinum mastercard in Australia does.

[Brent@RED]

Hey Brent, for my particular situation (post #57 http://www.reduser.net/forum/showthr...l=1#post872266) I did not order a package, but there's a lot of stuff on my order, so should I call Red now? I don't have a Bomb Squad rep assigned to me yet, and I don't want to bother anyone there yet since I know you're all overwhelmed right now, but I also don't want to lose my place in line or be pushed back further than making a change now. Thanks for addressing our concerns here on the forums.

Give us a ring to get sorted, yup.

BC