Haven't heard from Red yet, is there really that many orders?

[Jean Simenon]

So I ordered a Scarlet with TI Canon Mount, because I understood that TI mount would ship earlier. But I guess only PL mount are shipping earlier.

Now I'd rather order the Scarlet with Aluminum Canon Mount, and use the $1500 for RED ARMOR.
From reading the thread that means I would be placed to the back of the line for the Scarlet part of my order. Is this correct?

I will contact my rep via email about this. But if it saves some time, and I can get the answer here it'd be great.
Thank you for the amazing job you are all doing, and for the time spent on the forum.
Jean.

[fALk Gärtner]

thank you Brent for your openness and communication - makes one feel much more safe in the hands of RED.

It would also be nice if a person from RED Europe could be on here - that would calm my last nerve too ;) but they might be even more overwhelmed I guess - Alan has been responding to my emails at least with a "please wait till we contact you" which makes it not that much better but at least there is a contact. Guess I just have a too high order number to be in either the early PL round or the second big batch - which is a shame. Would love to get my money out this year cause of taxes :/

[Alan Piper]

thank you Brent for your openness and communication - makes one feel much more safe in the hands of RED.

It would also be nice if a person from RED Europe could be on here - that would calm my last nerve too ;) but they might be even more overwhelmed I guess - Alan has been responding to my emails at least with a "please wait till we contact you" which makes it not that much better but at least there is a contact. Guess I just have a too high order number to be in either the early PL round or the second big batch - which is a shame. Would love to get my money out this year cause of taxes :/

We are here Falk - don't worry.
You will hear from us again soon as we start to process orders...

Alan.

[fALk Gärtner]

Ha :) even on a sunday - you guys never sleep :D thank you - I will now stop whining and try to wait patiently - need some things switched out though but I guess that can all be handled later.

[Harry Charnock]

Brent sorry, I feel for you with all these questions...

Im in Australia with an order placed fairly early on the 3rd. I'll be heading to the UK on the 21st Dec, and not returning until 23rd Jan. Is there a way or is it even possible to change the shipping to a UK address, Pinewood or perhaps ship from Pinewood? (I will be staying 5mins down the road). Or am I likely to receive it in AUS before the 23rd Dec?

Thanks for all your efforts, MUCH appreciated.
H

[Meddy MOST]

it seems that they trying to ship before christmas.... that what it has been said here
http://www.reduser.net/forum/showthr...l=1#post878397

Just hope you will be able to get your stuff and hope also that they will be ready to ship
don't know also why it's taking so much time...
I have a film to shoot starting in December 16th as a Director and I would have love to use this camera however
I'm force to take something else anyway ...

Patience is a vertue

[Paramon Ivanovich]

So I ordered a Scarlet with TI Canon Mount, because I understood that TI mount would ship earlier. But I guess only PL mount are shipping earlier.

Now I'd rather order the Scarlet with Aluminum Canon Mount, and use the $1500 for RED ARMOR.
From reading the thread that means I would be placed to the back of the line for the Scarlet part of my order. Is this correct?

don't do that, it'll change your position in line, and there is a reason why Ti mount is more expensive

[Mitch Fillion]

I have 2 separate shipments from RED that have been held up at FedEx for 4-5 days for clearance "broker information required"

Anyone else have this issue?

[George Su]

Has anyone figured out the significance of the SKU number for Scarlet orders?

My SO# is 1111, and my Scarlet AL Canon SKU# is 710-0026. Wonder if that means I'm the 26th person to have ordered...

[michaelk@RED]

Has anyone figured out the significance of the SKU number for Scarlet orders?

My SO# is 1111, and my Scarlet AL Canon SKU# is 710-0026. Wonder if that means I'm the 26th person to have ordered...

George,

The SKU# is the item number of the product you are purchasing, the SO# is the order number of that purchase on your account. They are not tied into each other.